Support Ticket definition

Support Ticket means a request by Customer for Support under this Policy to address an Error.
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Support Ticket means a request for support services submitted by Subscriber through the Inriver Community.
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Support Ticket means the exchange of a support ticket via email between the Support Team
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Examples of Support Ticket in a sentence

  • Once logged in, go to Support>Create a Support Ticket to submit a ticket.

  • An Emergency Support Ticket is as defined in the Service Level Agreement.

  • Where Verisk identifies any request as not included within Managed Services, the Client agrees that such services will be considered as Consultancy Services and subject to additional charge as may be expressly agreed in writing in advance, including through the Support Ticket.

  • They are responsible in reviewing the Support Ticket with L2 team, assessing the time already spent by on the issue raised and prioritizing the ticket so that time is managed optimally.

  • Rating Targeted Response Customer Impact Minor 4 Business Hours Software capabilities are operational are not significantly adversely impacted Major 2 Business Hours Software capabilities are significantly degraded but still operational Critical 1 hour (7x24x365) Software capabilities are severely degraded or non- operational Support Ticket Process.


More Definitions of Support Ticket

Support Ticket means a record in Serraview’s Support management system identifying an Error, Fault or other covered Support issue.
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Support Ticket means a record in Komatsu's support management system identifying the support request.
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Support Ticket means a request for Support Services exclusively made through Company’s Service Desk by either (a) emailing the specific support email address provided to the Customer for the purpose of creating Support Tickets, or (b) by directly visiting the Service Desk and creating such request.
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Support Ticket means a request for Maintenance & Support Services opened by You through the Support Portal, in accordance with the provisions of this SLA.
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Support Ticket means a ticket raised on Verisk’s ITSM tool. A support ticket will be categorised as either an Incident, Service Request or a request for advice (information about how to use, setup or configure Verisk Applications).
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Support Ticket means an official ticket opened in connection with the Services.
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Support Ticket means a Customer request for support initiated by the Customer through the CB Ticket Portal.
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