Support Issue. “means a question or issue within the scope of the Support Services Agreement submitted by you using your Private Support Portal requiring a response from NXP. 1.11. “Support Services” means those services more specifically outlined in section 2.
Support Issue. If the Customer believes that there is a Fault with the Covered Software then the Customer (by acting through the Customer’s Support Representative or any other individuals authorised by the Customer) shall notify the Company by telephone, customer portal or e- mail using the Company’s nominated support phone numbers or email address(es) of the defect, error or non-compliance ("Support Issue") in question and provide the Company with a documented example of such Support Issue. Critical Priority Incidents must be logged by telephone. "Support Period" the total period during which the Company shall provide the Support and Maintenance Services as set out in the Order Form, which shall be for a minimum period of one Year. "Third Party License" any license relating to Third Party Software;
Support Issue means a question or issue within the scope of the Support Services Agreement submitted by you using your Private Support Portal requiring a response from NXP.
Examples of Support Issue in a sentence
N PROBLEM CLASSIFICATION Support tickets are placed into three general categories as follows: • Support Issue - a question about standard Agiloft functionality that does not involve changes to the core Software Product, although it may involve changes to the configuration made by the administrator using their browser.
More Definitions of Support Issue
Support Issue shall have the meaning assigned to it in paragraph 3.2 (a) of the Service Terms;
Support Issue means a failure of the Planet Product(s) to conform to the Documentation.
Support Issue means any error or defect in the Software at the Location which causes it not to perform in accordance with the functionality set out in the Documentation.
Support Issue will mean a single, isolated item or question relating to the Business Partner Product. As used herein. if Business Partner is required to respond to or to issue a response, Business Partner will both contact the Customer, whether by telephone or email and also take internal steps to address the Support Issue.