Examples of Response Time in a sentence
Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Basic SWSS 24X7 access to Cisco Technical Assistance Center (online and phone) Response within 1 hour Response within next Business Day The following definitions apply to this Section.
Supplier shall use its best efforts to meet Response Time and Resolution Time and other obligations under this Contract.
Problem Severity Initial Response Time Level 1 – Normal Business Hours Within 30 minutes of notification 100% of the time Level 1- Off hours Within 1 hour of notification 95% of the time Level 2 – Normal Hours Within 3 hours of notification 100% of the time Level 3 – Normal Hours Within 1 working day 100% of the time Severity Level 1 – Major impact – defined as a problem that causes complete loss of service to the production environment and work cannot reasonably continue.
Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Basic with Online Support Web Response to all cases within next Business Day during Standard Business Hours A Security Analytics and Logging (On Prem) subscription includes basic embedded SWSS support with phone and online support.
Severity Level Description Response Time based on business days - Dallas TX.