Translated Materials. Translated Written Materials and scripts for translated Key Oral Contacts require Prior Approval and must be accompanied by Contractor’s certification that its certified translator certifies that the translation is accurate and complete, and that the translation is easily understood by individuals with a sixth (6th)–grade reading level and is culturally appropriate. Contractor’s first submittal of the translated materials to the Department for Prior Approval must be accompanied by a copy of the Department’s approval of the English version and the required translation certification. Contractor shall make all Written Materials distributed to English‐speaking Potential Enrollees, Prospective Enrollees and Enrollees, as appropriate, available in Spanish and other prevalent languages, as determined by the Department in accordance with Section 1557 of the Affordable Care Act. Where there is a prevalent single‐language minority within the low‐income households in the relevant DHS local office area (which for purposes of this Contract shall exist when five percent (5%) or more of such households speak a language other than English, as determined by the Department according to published Census Bureau data), Contractor’s Written Materials provided to Potential Enrollees, Prospective Enrollees, or Enrollees must be available in that language as well as in English.
Translated Materials. Translated Written Materials and scripts for translated Key Oral Contacts require Prior Approval and must be accompanied by Contractor’s certification that its certified translator certifies that the translation is accurate and complete, and that the translation is easily understood by individuals with a sixth grade reading level and is culturally appropriate. Contractor’s first submittal of the translated materials to the Department for Prior Approval must be accompanied by a copy of the Department’s approval of the English version and the required translation certification. Contractor shall make all Written Materials distributed to English- speaking Potential Enrollees, Prospective Enrollees and Enrollees, as appropriate, available in Spanish and other prevalent languages, as determined by the Department. Where there is a prevalent single-language minority within the low income households in the relevant DHS local office area (which for purposes of this Contract shall exist when five percent (5%) or more such households speak a language other than English, as determined by the Department according to published Census Bureau data), Contractor’s Written Materials provided to Potential Enrollees, Prospective Enrollees or Enrollees must be available in that language as well as in English.
Translated Materials. Translated Written Materials and scripts for translated Key Oral Contacts require Prior Approval and must be accompanied by Contractor’s certification that its certified translator certifies that the translation is accurate and complete, and that the translation is easily understood by individuals with a sixth grade reading level and is culturally appropriate. Contractor’s first submittal of the translated materials to the Department for Prior Approval must be accompanied by a copy of the Department’s approval of the English version and the required translation certification. Contractor shall make all Written Materials distributed to English- speaking Potential Enrollees, Prospective Enrollees and Enrollees, as appropriate, available in Spanish and other prevalent languages, as determined by the Department. Where there is a prevalent single-language minority within the low income households in the relevant DHS local office area (which for purposes of this Contract shall exist when five percent (5%) or more such households speak a language other than English, as determined by the Department according to published Census Bureau data), Contractor’s Written Materials provided to Potential Enrollees, Prospective Enrollees or Enrollees must be available in that language as well as in English. Contractor’s policies and processes regarding Enrollee materials will also apply to the reviewing and developing of recorded scripts, on-hold messages and podcasts. The Department may require that Contractor provide Written Materials in additional languages at any time with written notice to Contractor and without requiring additional payment from the Department or a Contract amendment. Most Enrollee materials shall include instructions to call Contractor if the information is needed in another format.
