Common use of Service Credits Clause in Contracts

Service Credits. If, as recorded at the end of a calendar month, the Booking Service fails to achieve the Service Level, Customer is eligible to receive a Service Credit as detailed in the table below. The Service Credit percentage will be calculated in relation to the Fees payable in the month in which the Service Level Failure occurred: Uptime in a calendar month Service Credit Less than 99.5% but greater than or equal to 99.0% 5% Less than 99.0% but greater than or equal to 95% 15% Less than 95% but greater than or equal to 90% 50% Less than 90% 100% bookinglab shall deduct any Service Credits due at the end of a calendar month from the Fees due to bookinglab that month or, where Fees have been paid in advance, refund the Service Credit amount within 30 days of the end of the relevant calendar month. Should a Service Credit be earned in the final month of the Booking Service being provided, bookinglab shall deduct the Service Credit against outstanding amounts due to bookinglab under this Agreement, and if no amounts are due, bookinglab will refund the Service Credit amount to Customer within 30 days of the Booking Service having terminated. The Parties acknowledge that the Service Credits represent a genuine pre-estimate of some of the losses that the Customer would suffer in the event of a Service Level Failure.

Service Credits. If, as recorded at the end of a calendar month, the Booking Service fails to achieve the Service Level, Customer is eligible to receive a Service Credit as detailed in the table below. The Service Credit percentage will be calculated in relation to the Fees payable in the month in which the Service Level Failure occurred: Uptime in a calendar month Service Credit Less than 99.5% but greater than or equal to 99.0% 5% Less than 99.0% but greater than or equal to 95% 15% Less than 95% but greater than or equal to 90% 50% Less than 90% 100% bookinglab Bookinglab shall deduct any Service Credits due at the end of a calendar month from the Fees due to bookinglab Bookinglab that month or, where Fees have been paid in advance, refund the Service Credit amount within 30 days of the end of the relevant calendar month. Should a Service Credit be earned in the final month of the Booking Service being provided, bookinglab Bookinglab shall deduct the Service Credit against outstanding amounts due to bookinglab Bookinglab under this Agreement, and if no amounts are due, bookinglab Bookinglab will refund the Service Credit amount to Customer within 30 days of the Booking Service having terminated. The Parties acknowledge that the Service Credits represent a genuine pre-estimate of some of the losses that the Customer would suffer in the event of a Service Level Failure.

Service Credits. If, as recorded at the end of a calendar month, the Booking taptravel Service fails to achieve the Service Level, Customer is eligible to receive a Service Credit as detailed in the table below. The Service Credit percentage will be calculated in relation to the Fees payable in the month in which the Service Level Failure occurred: Uptime in a calendar month Service Credit Less than 99.5% but greater than or equal to 99.0% 5% Less than 99.0% but greater than or equal to 95% 15% Less than 95% but greater than or equal to 90% 50% Less than 90% 100% bookinglab shall deduct any Service Credits due at the end of a calendar month from the Fees due to bookinglab that month or, where Fees have been paid in advance, refund the Service Credit amount within 30 days of the end of the relevant calendar month. Should a Service Credit be earned in the final month of the Booking taptravel Service being provided, bookinglab shall deduct the Service Credit against outstanding amounts due to bookinglab under this Agreement, and if no amounts are due, bookinglab will refund the Service Credit amount to Customer within 30 days of the Booking taptravel Service having terminated. The Parties acknowledge that the Service Credits represent a genuine pre-estimate of some of the losses that the Customer would suffer in the event of a Service Level Failure.

Service Credits. If, as recorded at the end of a calendar month, the Booking Service fails to achieve the Service Level, Customer is eligible to receive a Service Credit as detailed in the table below. The Service Credit percentage will be calculated in relation to the Fees payable in the month in which the Service Level Failure occurred: Uptime in a calendar month Service Credit Less than 99.5% but greater than or equal to 99.0% 5% Less than 99.0% but greater than or equal to 95% 15% Less than 95% but greater than or equal to 90% 50% Less than 90% 100% bookinglab BookingLab shall deduct any Service Credits due at the end of a calendar month from the Fees due to bookinglab BookingLab that month or, where Fees have been paid in advance, refund the Service Credit amount within 30 days of the end of the relevant calendar month. Should a Service Credit be earned in the final month of the Booking Service being provided, bookinglab BookingLab shall deduct the Service Credit against outstanding amounts due to bookinglab BookingLab under this Agreement, and if no amounts are due, bookinglab BookingLab will refund the Service Credit amount to Customer within 30 days of the Booking Service having terminated. The Parties acknowledge that the Service Credits represent a genuine pre-estimate of some of the losses that the Customer would suffer in the event of a Service Level Failure.

Service Credits. If, as recorded at the end of a calendar month, the Booking TuGO Service fails to achieve the Service Level, Customer is eligible to receive a Service Credit as detailed in the table below. The Service Credit percentage will be calculated in relation to the Fees payable in the month in which the Service Level Failure occurred: Uptime in a calendar month Service Credit Less than 99.5% but greater than or equal to 99.0% 5% Less than 99.0% but greater than or equal to 95% 15% Less than 95% but greater than or equal to 90% 50% Less than 90% 100% bookinglab shall deduct any Service Credits due at the end of a calendar month from the Fees due to bookinglab that month or, where Fees have been paid in advance, refund the Service Credit amount within 30 days of the end of the relevant calendar month. Should a Service Credit be earned in the final month of the Booking TuGO Service being provided, bookinglab shall deduct the Service Credit against outstanding amounts due to bookinglab under this Agreement, and if no amounts are due, bookinglab will refund the Service Credit amount to Customer within 30 days of the Booking TuGO Service having terminated. The Parties acknowledge that the Service Credits represent a genuine pre-estimate of some of the losses that the Customer would suffer in the event of a Service Level Failure.

Service Credits. If, as recorded at the end of a calendar month, the Booking TuCO Service fails to achieve the Service Level, Customer is eligible to receive a Service Credit as detailed in the table below. The Service Credit percentage will be calculated in relation to the Fees payable in the month in which the Service Level Failure occurred: Uptime in a calendar month Service Credit Less than 99.5% but greater than or equal to 99.0% 5% Less than 99.0% but greater than or equal to 95% 15% Less than 95% but greater than or equal to 90% 50% Less than 90% 100% bookinglab BookingLab shall deduct any Service Credits due at the end of a calendar month from the Fees due to bookinglab BookingLab that month or, where Fees have been paid in advance, refund the Service Credit amount within 30 days of the end of the relevant calendar month. Should a Service Credit be earned in the final month of the Booking TuCO Service being provided, bookinglab BookingLab shall deduct the Service Credit against outstanding amounts due to bookinglab BookingLab under this Agreement, and if no amounts are due, bookinglab BookingLab will refund the Service Credit amount to Customer within 30 days of the Booking TuCO Service having terminated. The Parties acknowledge that the Service Credits represent a genuine pre-estimate of some of the losses that the Customer would suffer in the event of a Service Level Failure.