Responsibility Matrix. The following matrix outlines the typical responsibilities of each party for the Service. Where all parties have been listed, the party with primary responsibility is listed first. Additional detail on the responsibilities of each party is included in the Sections below. Failure of a party to satisfactorily complete a required task could materially impair West’s ability to provide the Service. Task Responsibility Project Implementation Project Management West/CenturyLink Telecommunications Service Provider (TSP) Coordination West/CenturyLink Develop West methods and procedures • West’s operations • West’s interface with TSPs, county/municipal coordinators, and each CUSTOMER PSAP West Process Documentation West/CenturyLink Location Data Management Service system architecture West PSAP facilities CenturyLink & CUSTOMER Wire Center Overlap Resolution Data Integrity West/TSP MSAG Extracts CenturyLink & CUSTOMER TN Record Extracts West/TSPs MSAG Analysis West TN Record Analysis West MSAG Data – Issue Resolution West/CUSTOMER TN Record Data – Issue Resolution West/CUSTOMER/TSP Selective Router Database (“SRDB”) Updates West Non-West PSAP Equipment • This may be legacy equipment or new equipment purchased under another CUSTOMER agreement. • Non-West PSAP Equipment includes the Computer Aided Dispatch ()CAD system and the radio system if applicable CUSTOMER End to End Testing West/CenturyLink Final Data Load – MSAG, TN Record West/TSP/CenturyLink Training on Location Data Management Systems and Service (PSAPs, TSPs, Third Party Providers) West/CenturyLink Task Responsibility Develop plan and execute Migration Testing West/CenturyLink Production Turn-up West/CenturyLink Ongoing Responsibilities TSP Coordination West TSP Escalation Point CenturyLink Maintain West methods and procedures • West operations • West interface with TSPs, county/municipal coordinators and each CUSTOMER PSAP West Data Integrity MSAG Build/Maintenance West/CenturyLink Service Order Processing West Error Correction and Referral West/CenturyLink/TSP TN Data Extracts and Distribution West MSAG Data Extracts and Distribution West Basic LNP Processing West Database Reconciliations West SRDB Updates West ESN/ELT Build/Maintenance West/CenturyLink ALI Discrepancy Reporting/Resolution West/CUSTOMER/TSP Metrics Reporting West Trend Analysis/Data Investigation West/CenturyLink System Monitoring West System Maintenance West System Upgrades West Log storage and backups West Problem Reporting West/Century...
Responsibility Matrix. The matrix attached hereto as Exhibit H and incorporated by reference provides the maintenance, repair, services, and utilities responsibilities for Landlord and Tenant at the Premises and Building (“Responsibility Matrix”). Landlord reserves the right at any time to make reasonable changes to the Responsibility Matrix based on current conditions at the Building as in Landlord’s reasonable judgment may from time to time be necessary for the management, safety, care and cleanliness of the Premises and Building. The parties shall perform the obligations as noted in the Responsibility Matrix and to the extent of any discrepancies between this Article 6 and the Responsibility Matrix the details in the Responsibility Matrix shall control.
Responsibility Matrix. Rail Over Road Bridges The below table sets out a guideline about maintenance responsibilities at an Interface which is a Rail over Road bridge. It is a guideline only, and the provisions of the applicable Interface Safety Management Plan will prevail, to the extent of any inconsistency. NOTES: Works within the rail Danger Zone, or that may affect road traffic safety, will be carried out in accordance with Appendix 3. Rail over Road bridges include those provided for pedestrian/cyclist access (eg subways).
Responsibility Matrix. The following matrix outlines the responsibilities of each party for the Managed Hosted VESTA Services. Where both parties have been listed, the first-named party is lead, and this SOW more specifically defines the responsibilities of each party. Task Responsibility
Responsibility Matrix. The following Responsibility Matrix clearly indicates the responsibilities on the part of M/s ..................................................................... and PTCL as per this Agreement. Responsibility Matrix
Responsibility Matrix. In addition to responsibilities stated in the Agreement, the following table further defines each Party’s responsibility for deliverables of the Project under this SOW. This Responsibility Matrix shall be interpreted with the Sales Quotation and Proposal to Customer. The Contractor is not responsible for providing any service not specifically quoted. Use of Not Applicable (“N/A”) shall designate services not quoted to Customer and for which either Customer or End User are responsible. “
Responsibility Matrix a. The parties will follow the process set out in paragraph I.3.b below to document and share (with each other and Transport) their respective service responsibilities in the form of a responsibility matrix. The responsibility matrix will be a high level definition of the relevant key services that will be provided by Supplier A and Supplier B, and describe the manner in which they will cooperate with, and provide information to, each other. The functions and services will be listed by category and the matrix will indicate which party (either Supplier A, Supplier B, or Transport) is primarily responsible for each of the following: service delivery responsibility (R), approval (A) and providing assistance/help (H); a template is attached at Appendix A (Responsibility Matrix) for reference. Further, the responsibility matrix will set out the parties’ agreed positions on each of the following areas:
Responsibility Matrix. ID Process Owner Inputs Outputs ----- -------------------------------- ------------------ ------------------------------------ ------------------------------------- 1 Market Definition WinStar License Information Rate/Wire Center Priorities Building Universe Product Descriptions D&B (ABI) Tenant Data Demand Forecasts (2 years) o Volume o Number of Lines 3* Dial Plan Lucent Rate/Wire Center Priorities Switch Dial Plan Calling Plan 4 Preliminary City Plan Lucent Rate/Wire Center Priorities Claritas Data Demand Forecasts (2 years) o Cluster Maps Building Priorities o Building Data Tandem Locations Connectivity Analysis Refined Rate Centers Additional NXX Requirements 5 Interconnect Agreements WinStar Rate/Wire Center Priorities Interconnect Agreements Interconnect Guidelines/Restrictions 6 Switch Analysis Lucent Connectivity Analysis Preliminary Switch Requirements Demand Forecasts (2 years) Switch Building Requirements 7 Preliminary Field Survey WinStar/Lucent Building Clusters and Maps Hub Candidates (WinStar) Tandem Locations o On-net coverage Switch Building Requirements o Constructability Broker Switch Site Candidates o Owner Interest Switch Site Candidates (Lucent) o Usable square footage
Responsibility Matrix. Railway Crossings In the context of this table, Maintenance Boundaries means the drawing of 2 lines, each of which is 1 metre on the outside of the head of the outermost rail which forms part of an Interface. The below table sets out a guideline about maintenance responsibilities at an Interface which is a Railway Crossing. It is a guideline only, and the provisions of the applicable Interface Safety Management Plan will prevail, to the extent of any inconsistency. NOTES: • Works within the rail Danger Zone, or that may affect road traffic safety, will be carried out in accordance with Appendix 3. • Railway Crossings include those provided for pedestrian/cyclist access.
Responsibility Matrix. The Service Provider shall perform the Services in a manner which complies with the responsibility matrix set out below. The table below is a RACI matrix in which: Ÿ R corresponds to “responsible” – the Party indicated is responsible for doing work as needed to complete the task; Ÿ A corresponds to “accountable” – the Party indicated is responsible for the correct completion of the task, which may be carried out through advance planning, oversight, or post-completion verification Ÿ C corresponds to “consulted” – the Party indicated is one whose opinions are to be solicited by the other parties indicated with an R or A Ÿ I corresponds to “informed” – the Party indicated is to be kept up to date by the other parties indicated with an R or A # Activity Detail Sub-Activity Molina Infosys Third Party 1 General Act as first point of contact to support user IT related incidents/ service requests through phone call, chat and web tickets. Provide end user facing 24x7 IT Service Desk support in English I,C R 6 Ensure that all staff are fully trained and experienced in the resolution of first time fixes and ensure that service levels are achieved I,C A, R 7 Ensure that all Service Desk staff are familiar with Molina’s relevant policies and procedures I,C A, R 8 Develop, document and maintain the Service Desk operational procedures for each of the Services/Sub-Services defined in the SoW I,C R 9 Implement quality management practices in compliance with Molina requirements I,C R 10 Continuously identify and implement opportunities for improvement I,C R 11 Identify and report trends in incidents and requests and propose solutions to reduce overall cost I,C R # Activity Detail Sub-Activity Molina Infosys Third Party 12 Incident Management Troubleshoot and resolve L1 incidents and escalate to respective L2/ L3 resolver groups where resolution is not possible within Molina defined timeframe Establish/ Define Incident classification by priority A,R C,I 13 Establish Incident workflow, escalation, communication and reporting processes that help to achieve required Service Levels I,C RA 14 Review and approve Incident classification, prioritization and workflow, communication, escalation and reporting processes R A 15 Molina to extend ITSM & other operational tools to Infosys as is the case in the current business R I,C 16 Manage entire Incident lifecycle including detection, escalation, diagnosis, status reporting, repair and recovery I,C R 18 Initiate the process of ticket cl...
