Enterprise Support. As part of your Technical Support Services subscription, you may be eligible to receive certain “Enterprise Support” services as specifically described in the Technical Support Policy. You may also purchase Enterprise Support via an order on a Prepaid Hourly basis.
Enterprise Support. As part of the Professional Services provided, Customer may purchase Enterprise Support services from RingCentral for use with the Services. The terms and conditions that govern the Enterprise Support can be found at: xxxxx://xxx.xxxxxxxxxxx.xxx/legal/enterprise-service-attachment.html.
Enterprise Support. As part of your Technical Support Services subscription, you may be eligible to receive certain “Enterprise Support” services, as specifically described in the Technical Support Policy. You may also=purchase additional Enterprise Support via an order on a Prepaid Hourly basis. 구매할 수도 있습니다. (c) 엔터프라이즈 서포트. 귀사의 기술지원서비스 가입의 일부로 당사는 기술지원정책에 상세히 명시된 바와 같이 특정 “엔터프라이즈서포트”서비스를 제공 받을 수도 있습니다. 귀사는 선납시간제로 주문하여 엔터프라이즈 서포트를 추가 구매할 수도 있습니다.
Enterprise Support. As part of your Technical Support Services subscription, we will deliver a pre-determined number of hours of “Enterprise Support” to you annually at your request, as specifically described in the Technical Support Policy. If you would like us to deliver more hours of Enterprise Support than the hours to which you are entitled under your Technical Support Services subscription, you may purchase additional Enterprise Support via an order on a Prepaid Hourly basis.
Enterprise Support. Accounts enrolled in AWS Managed Services will receive Enterprise-level Premium Support at no additional cost, subject to the following limitations: a. All support services may be provided directly by AWS Managed Services personnel. b. AWS Managed Services customers will not receive training discounts or credits unless they are entitled to such credits under a separate agreement. c. If AWS Managed Services is enabled on an evaluation basis, AWS Managed Services Evaluation Accounts will not receive Enterprise- level Premium Support during the evaluation period. Additional information concerning Enterprise Support can be found at xxxxx://xxx.xxxxxx.xxx/premiumsupport/enterprise-support/ .
Enterprise Support. The SAP Enterprise Support Fee for the Software licensed under this Agreement is priced at the then current annual SAP Enterprise Support Factor in effect (currently 22%) multiplied by the total License Fee for the licensed Software stated in in the Purchase Review and Order Confirmation. XXX agrees that the SAP Enterprise Support Factor shall remain at 22% until December 31, 2022. Thereafter, the SAP Enterprise Support Fee is subject to change once during a calendar year upon three (3) months’ notice to Licensee.
Enterprise Support. The Chairman of the Board shall be a member of the Executive Committee and an ex officio member of all standing committees.
Enterprise Support. The Chief Executive Officer shall be a member of the Executive Committee and an ex officio member of all standing committees. The President, the Chief Operating Officer, Chief Financial Officer and the Internal Auditing Department will report directly to the Chief Executive Officer.
Enterprise Support. The Enterprise Subscription Plan includes Enterprise Support with the SLA parameters listed below in descending order of SLA Priority. Do not hesitate to contact us via the JetBrains Website if you need any help. JetBrains also provides a dedicated success manager and account manager to assist you as part of Enterprise Support. We provide Enterprise Support non-stop (24/7/365). SLA Priority Description Standard Target FRT/NRT Urgent A business-critical component of Space is inoperable or unavailable and requires an immediate workaround or solution. Examples: Space hangs or crashes; significant performance degradation; essential functionality is not available. 2/4 hours High Issues are negatively impacting production operations, but the production system is not down or Space is operational but its functionality is seriously restricted. Examples: A small number of Members are blocked from working in Space; a large number of Members are affected but not blocked; some functionality is not available; there is Content loss or Content corruption. 2/4 hours Normal A non-production issue wherein the majority of functions are still usable. This is a limited condition that can be readily circumvented. Examples: A small number of Members are affected; some functionality doesn’t work or works partially; there is noticeable performance degradation. 4/6 hours Low An issue or question that does not affect product functionality and can be readily circumvented. Examples: How-to questions; the text of a message or page of documentation is worded poorly or misspelled; general feedback; feature requests. 6/8 hours JetBrains reserves the right to determine your Enterprise Support request’s SLA Priority.
Enterprise Support. 1.1. The Enterprise Support offering includes unlimited Designated Contacts, each with Customer's chosen Support Role. The "Business Critical" level of support is only available to Customers who have enrolled in Enterprise Support.
