Enrollment Packet. Within five (5) calendar days of receipt of member enrollment information via the eligibility files provided by FSSA, the Contractor shall distribute an Enrollment Packet to each member based on the State’s model enrollee handbook. All information in the Enrollment Packet shall meet the general information requirements set forth in Section 4.7.2 and shall be submitted for State review and approval prior to distribution in accordance with Section 4.9. The Enrollment Packet shall include, but not be limited to a welcome letter, member ID card, explanation of where to find information about the Contractor’s provider network information and a member handbook. Such materials shall meet the requirements described in detail below. The Enrollment Packet shall also include information on completing a health screening, a process described in further detail in Section 5.1.
Enrollment Packet. Within five (5) calendar days of a new member’s full enrollment with the Contractor in accordance with Section 4.4, the Contractor shall send the new member a Welcome Packet based on the State’s model enrollee handbook. All information in the Enrollment Packet shall meet the general information requirements set forth in this section and shall be submitted for State review and approval prior to distribution in accordance with Section 4.5. The Welcome Packet shall include, but not be limited to, a new member letter, explanation of where to find information about the Contractor’s provider network, where to locate the member handbook including a summary of items found in the member handbook as described in Section 4.4.1, and the member’s ID card. The Contractor shall be responsible for issuing member ID cards to all of Contractor’s new Hoosier Healthwise members as well as any member who loses their card or has it stolen. Refer to the Hoosier Healthwise MCE Policies and Procedures Manual for specific information regarding Hoosier Healthwise member ID card requirements. The Welcome Packet shall include information about selecting a PMP, completing a health needs screening and any unique features of the Contractor. For example, if the Contractor incentivizes members to complete a health needs screening, a description of the member incentive should be included in the Welcome Packet.
Enrollment Packet. Within five (5) calendar days of a new member’s full enrollment with the Contractor in accordance with Section 4.8, the Contractor shall send the new member a Welcome Packet based on the State’s model enrollee handbook. All information in the Enrollment Packet shall meet the general information requirements set forth in Section 4.7.2 and shall be submitted for State review and EXHIBIT 1.B. SCOPE OF WORK approval prior to distribution in accordance with Section 4.9. The Enrollment Packet shall include, but not be limited to a welcome letter, member ID card, explanation of where to find information about the Contractor’s provider network information and a member handbook. Such materials shall meet the requirements described in detail below. The Enrollment Packet shall also include information on completing a health screening, a process described in further detail in Section 5.1.
Enrollment Packet. Within five (5) calendar days of a new member’s full enrollment with the Contractor in accordance with Section 13.6, the Contractor shall send the new member a Welcome Packet based on the State’s model enrollee handbook. All information in the Enrollment Packet shall meet the general information requirements set forth in this section and shall be submitted for State review and approval prior to distribution in accordance with Section 4.5. The Welcome Packet shall include, but not be limited to, a new member letter, explanation of where to find information about the Contractor’s provider network, where to locate the member handbook including a summary of items found in the member handbook as described in Section 4.4.2, and the member’s ID card. The Contractor shall be responsible for issuing member ID cards to all of its new HIP members. Furthermore, if a member loses their card, the Contractor will be responsible for printing new member ID cards for their members. Refer to the HIP MCE Policies and Procedures Manual for specific information regarding HIP member ID card requirements. The Welcome Packet shall include information on the HIP member ID card. The
Enrollment Packet. Within five (5) calendar days of a new member’s full enrollment with the Contractor in accordance with Section 4.8, the Contractor shall send the new member a Welcome Packet based on the State’s model enrollee handbook. All information in the Enrollment Packet shall meet the general information requirements set forth in Section 4.7.2 and shall be submitted for State review and approval prior to distribution in accordance with Section
Enrollment Packet. Within 14 days of receipt of notice from the Plan Sponsor of a Qualifying Event, the TPA will mail to Qualified Beneficiaries a notice of the right to elect COBRA continuation coverage.
