– Complaints/Grievances. 8.01 (a) For the purpose of this Agreement "
– Complaints/Grievances. All complaints and grievances shall be taken up in the following manner: STEP If an employee has a complaint he wishes to bring to the attention of the Company, he shall take the matter up verbally with his immediate xxxxxxx, The employee shall be accompanied by his xxxxxxx when discussing any complaint with his xxxxxxx. STEP If the reply of the xxxxxxx is not satisfactory to the employee concerned, the complaint may be stated in writing, dated and signed, and be submitted as a grievance to the general supervisor within three (3) working days following the xxxxxxx'x discussion. The general supervisor will meet with the employee concerned, the plant chairperson and xxxxxxx within three (3) working days of receipt of the grievance to discuss the grievance and will give its reply, in writing, within two (2) working days after the said meeting. STEP If the reply of the general supervisor is not satisfactory to the employee concerned, the grievance may, within three (3) working days following the date of the said reply, be submitted to the Plant Manager of the Company or his designate. The Plant Manager and/or such other persons as may be designated by the Company, will meet with the Union committee within three (3) working days of receipt by him of the grievance to discuss the grievance. At this meeting a full-time representative of the Union (business agent, etc.) may be present if his presence is requested by either party. The Plant Manager or designates will give their reply to the grievance in writing, within five (5) working days after the said meeting has been held. if a grievance is to be referred to arbitration, the request for arbitration must be made within thirty (30) days after the date of the Company Plant Manager's reply to the grievance. Any of the time allowance provided in this Article may be extended by mutual agreement between the parties concerned. The Company may refuse to consider any complaint or grievance, the circumstances of which arose more than ten working days before it was brought to the attention of the Company. If a grievance affects all the employees, then one grievance signed by an employee shall suffice as a grievance from all the employees. ARTICLE
– Complaints/Grievances. Clients who are not satisfied with services of CAS have the right to a complaint/grievance process. Initially, clients should try to resolve the issue with their case worker. If not satisfied they may contact the Supervisor. If the issue remains unresolved they should submit in writing to the Executive Director. Should the complaint involve the Executive Director the issue should be addressed to the Chairman of the Board of Directors. Complaints should receive a response within 30 days. Should the complaint remain unresolved, the client may contact the Executive Committee of the Board of Directors and a response will be provided within 30 days. If not satisfied, the client may utilize mediation or arbitration to resolve the issue. All clients may receive additional details regarding the complaint or grievance policy upon request. CAS will never take action to discourage the client from making or expressing a complaint. CAS does not discourage the client from providing information in writing, interviewing, answering questions, or expressing their opinions about the performance of the agency to an accrediting entity.
– Complaints/Grievances. A full copy of the Compliments & Complaints policy is available on your e-portfolio, however in the first instance of a complaint you should raise your concern with the Quality Assurer indicated in the Points of Contact in this document. They will deal with your concern sensitively and follow the process in the complaints & grievances policy. If after following the above process you feel your concerns have not been suitably addressed you can always contact the National Apprenticeship helpline on 0800 015 0400 for further advice or contact the Education and Skills Funding Agency (ESFA) xxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx M: ADDITIONAL PAYMENTS & WAIVERS FOR EMPLOYERS
– Complaints/Grievances. The parties hereto shall meet promptly through their authorized representatives respectively to discuss and adjust any dispute and/or grievance which may arise between the parties. Every effort shall be exerted mutually to adjust any and all grievances which may arise. Any dispute or grievance between the employee and the employer shall be dealt with as provided in the procedure in the following clauses.
– Complaints/Grievances. 6.4 Except as otherwise specifically provided in this Agreement, complaints shall be presented promptly and, in all events, the Step 1 discussion of complaints must be held within thirty (30) days from the date the cause of the complaint occurred, or within thirty (30) calendar days from the time the employee should have known of the occurrence of the event upon which the complaint is based.
– Complaints/Grievances. 8.01 (a) (b) (c) (d) MEDIATION CAN BE USED AT ANY STEP DURING THE COMPLAINTS/GRIEVANCES PROCESS - SEE LETTER OF UNDERSTANDING - MEDIATION (PAGE 66)
– Complaints/Grievances a. The Company must assure that all complaints/grievances, forwarded by consumers or the Division, written and verbal, be recorded and logged as required by Massachusetts statutes and/or regulations.
– Complaints/Grievances. 7.01 If an employee has a complaint, they wish to bring to the attention of the Company the matter will be taken up verbally with the employee’s immediate Supervisor. The employee may do this with or without the participation of a Xxxxxxx. The Supervisor will give their reply within two (2) working days.
– Complaints/Grievances. Pass holder complaints/grievance concerning other Pass holders or the Course or its facilities shall be held in the strictest confidence, made in writing and submitted only to the Manager, who shall handle the complaint/grievance pursuant to the A-list Pass Holder Plan. The Manager shall investigate the complaint/grievance and determine the action, if any, to be taken by the Course.
