Communication Standards. All written material provided to Members or potential Members, including, but not limited to, all Marketing materials, plan booklets, descriptions and information, instructional materials, policies and procedures disclosures, notices and handbooks must meet requirements specified under 42 C.F.R. § 438.10, 45 C.F.R. Part 92, and the following requirements:
Communication Standards. The Contractor shall participate in the Division’s efforts to promote the delivery of services in a culturally competent manner to all enrollees including those with limited English proficiency and diverse cultural and ethnic backgrounds. The Contractor shall ensure that documents for its membership, such as the enrollee handbook, are comprehensive yet written to comply with readability requirements. For the purposes of this Contract, no program information document shall be used unless it achieves a Xxxxxx-Xxxxxxx total readability level that does not exceed the sixth (6th) grade level of reading comprehension. The document must set forth the Xxxxxx-Xxxxxxx score and certify compliance with this standard. (These requirements shall not apply to language that is mandated by Federal or State laws, regulations or agencies.) Additionally, the Contractor shall ensure that written membership material is available in alternative formats and in an appropriate manner that takes into consideration the special needs of those who, for example, are visually limited. [42 CFR § 438.10(d)(1)(ii)] The Contractor must make available enrollee handbooks in languages other than English when five percent (5%) of the Contractor’s enrolled population is non-English speaking and speaks a common language. The Contractor must institute a mechanism for all enrollees who do not speak English to communicate effectively with their primary care provider and with Contractor staff and subcontractors. Oral interpretation services must be available to ensure effective communication regarding treatment, medical history, or health education. [42 CFR § 438.10(c)(4)] Trained professionals shall be used when needed where technical, medical, or treatment information is to be discussed with the enrollee, a family enrollee or a friend. In addition, the Contractor must provide TTY/TDD services for the hearing impaired. All enrollment, disenrollment and educational documents and materials made available to Coordinated Care enrollees by the Contractor must be submitted to the Division for its review annually, unless specified elsewhere in this contract.
Communication Standards. 1. Contractor shall submit a monthly report to TIO on the last work day of each month during the effective Term of this Contract (“Monthly Report”). The Monthly Report shall include a summary of the current status of the Work, a summary of the completed Work (including, but not limited to, the percentage of Work completed to date for all portions of the Work in progress), a list of all issues with the Work (resolved, unresolved, new, and potential issues), and proposed corrective action (if any).
Communication Standards. Communication between XX Xxxxxx Remodeling and Subcontractors should be clear and concise. Contractor is to respond to XX Xxxxxx Remodeling within an acceptable time period. Failure to respond within a timely manner may result in lost job opportunity or termination of Agreement.
Communication Standards. If the wire-pair is Euridis technology then it should be in accordance with IEC 62056-31. If it is M-Bus then protocol should follow standards EN 13757-{1, 2, 3}. If it is RS-485 then protocol should follow standard ANSI 485.
Communication Standards a. Representatives of OKWA, whether acting in capacity of their position or not, shall refrain from the use of name- calling, profanity applied in a derogatory manner, degradation or humiliation of other representatives of OKWA, and/or degradation or humiliation of clubs or individuals who are involved with OKWA activities. • Discussion of evidenced infractions of individuals is not considered derogatory when used to promulgate said infractions in an effort to affect possible disciplinary action.
Communication Standards. Xxxxxx accepts responsibility to notify Landlord in writing of any changes in contact information. Supplying current phone and address information is required. Tenant acknowledges that any and all official communications/notices from Landlord will be sent electronically to Tenant’s email address identified on page 1, unless otherwise required by law. Xxxxxxxx is not responsible for any situation that may arise as a result of Tenant’s failure to monitor electronic communications and/or keep a valid e-mail address on-file with Landlord. Any notice, consent or other instrument required or permitted to be given under this Lease by Tenant to Landlord shall be in writing and shall be delivered in person, or sent by certified mail, return receipt requested, postage prepaid, or by Federal Express or similar overnight courier service to Landlord’s Property Manager at Railroad Square LLC, c/o TLG Management Services, LLC, 0000 Xxxxxxxxxxx Xx. Suite 000, Xxxxxxxxxxx, Xxxxxxx 00000.
Communication Standards. The Contractor shall participate in the Division’s efforts to promote the delivery of services in a culturally competent manner to all enrollees including those with limited English proficiency and diverse cultural and ethnic backgrounds. The Contractor shall ensure that documents for its membership, such as the enrollee handbook, are comprehensive yet written to comply with readability requirements. For the purposes of this Contract, no program information document shall be used unless it achieves a Xxxxxx total readability level of eighth grade educational level or below. The document must set forth the Xxxxxx score and certify compliance with this standard. (These requirements shall not apply to language that is mandated by Federal or State laws, regulations or agencies.) Additionally, the Contractor shall ensure that written membership material is available in alternative formats and in an appropriate manner that takes into consideration the special needs of those who, for example, are visually limited. [42CFR438.10(d)(1)(ii)] The Contractor must make available enrollee handbooks in languages other than English when five percent (5%) of the Contractor’s enrolled population is non-English speaking and speaks a common language. The Contractor must institute a mechanism for all enrollees who do not speak English to communicate effectively with their primary care provider and with Contractor staff and subcontractors.
Communication Standards. 1. Eligible adults should be open to, and accessible to one another, and to all parishioners.
Communication Standards. The Contractor shall participate in the Department’s efforts to promote the delivery of services in a culturally competent manner to all members including those with limited English proficiency and diverse cultural and ethnic backgrounds , disabilities, and regardless of gender, sexual orientation or gender identity as detailed in 42 C.F.R. §440.262. The Contractor shall have mechanisms in place to help members and potential members understand the requirements and benefits of their plan as specified in 42 C.F.R. § 438.10(c )(7). The Contractor is required to provide all written materials for members and potential members in an easily understood language and format as specified in 42 C.F.R. §438.10(d)(6)(i). Additionally, under 42 C.F.R. § 438.10(d)(6)(ii)-(iv), the Contractor is required to: • Provide all written materials for members and potential members in a size no smaller than twelve (12) point font. • Make written materials for members and potential members available in alternative formats in an appropriate manner that takes into consideration the special needs of members or potential members with disabilities or limited English proficiency. • Make written materials for members and potential members through auxiliary aids and services in an appropriate manner that takes into consideration the special needs of members or potential members with disabilities or limited English proficiency. • Include on all written materials a large print tagline and information on how to request auxiliary aids and services, including materials in alternative formats. Large print means printed in a font size no smaller than eighteen (18) point. In following with 42 C.F.R. § 438.10(c)(4)(i), the definitions provided in the Attachment XII Common Definitions For Managed Care Terminology shall be used by the Contractor in all Member communications and materials. The Contractor shall ensure that documents for its membership, such as the member handbook, are comprehensive yet written to comply with readability requirements. For the purposes of this Contract, no program information document shall be used unless it achieves a Xxxxxx total readability score of forty (40) or better (at or below a 12th grade educational level). The document must set forth the Xxxxxx score and certify compliance with this standard. (These requirements shall not apply to language that is mandated by Federal or State laws, regulations or agencies.) Additionally, the Contractor shall ensure that writte...
