Agreements with Other Local Health Networks and Service Providers. The DHW is responsible for supporting and managing whole of health contracts. Where a service is required for which there is an SA Government or SA Health panel contract in place, the LHN is required to engage approved providers. Where a service is required outside of an approved panel contract, the LHN may agree with another service provider for that service provider to deliver services for the LHN according to their business needs. The terms of an agreement made with any health service provider do not limit the LHN’s obligations under the Agreement, including the performance standards provided for in the Agreement. Where a service is provided by either the DHW or the other LHNs to the LHN, the DHW, in principle, agree to ensure SLAs are established. It is expected that the SLAs will articulate scope, deliverables and KPIs that will assist the LHN in delivering service requirements, however work will progress in the 2019-20 financial year to determine appropriate arrangements. Parties to Section 1: Introduction and Conditions of the Service Agreement 2019-20 The Local Health Network agrees to meet the service obligations and performance requirements as detailed in Section 1 of the Agreement. The Chief Executive agrees to provide the funding and other support as outlined in this section of the Agreement.
Agreements with Other Local Health Networks and Service Providers. The DHW is responsible for supporting and managing whole of health contracts, in consultation with LHNs, as required. Where a service is required for which there is a SA Government or SA Health panel contract in place, the LHN is required to engage approved providers. 1Refer to the respective LHN Integrated Compliance Management Framework (ICMF) for supporting processes and tools. Where a service is required outside of an approved panel contract, the LHN may agree with another service provider to deliver services on behalf of the LHN according to their business needs. The terms of an agreement made with any health service provider do not limit the LHN’s obligations under the Agreement, including the performance standards provided for in the Agreement. Where a service is provided by either the DHW or another LHN, the DHW, in principle, agree to ensure Service Agreements are established. It is expected that the Service Agreements will articulate scope, deliverables and KPIs that will assist the LHN in delivering service requirements. In the event that the LHN is experiencing difficulties in establishing required Service Agreements, DHW will provide assistance as appropriate within their role of system leader.
