Examples of Level 1 Support in a sentence
Contractor shall (i) provide the JBE with Level 1 Support, Level 2 Support and Level 3 Support, and (ii) deliver to the JBE Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.
Except as otherwise specified, Partner will provide Level 1 Support for End Customers and JumpCloud will provide Level 2 Support to such End Customers.
As part of the Software Maintenance and Support Services, Vendor will provide Level 1 Support, Level 2 Support and Level 3 Support.
Level 1 Support:+- To resolve basic or common issues related to Garaj Mail, the L1 support team shall be the first point of contact for clients seeking assistance with technical problems, inquiries, or service requests as follows: Login issues: Users are unable to log in to their email accounts due to incorrect credentials or account lockouts.
MSP will provide Level 1 Support for End Customers, and JumpCloud will provide Level 2 Support to MSP, with respect to the Service.