Technical and Administrative Support. During the term of this Agreement, Company shall provide technical and administrative support on an as-is, as available basis via telephone to Customer during the hours indicated at xxxxx://xxxxxxx.xxx/usa/support/ reserves the right to adjust and/ or reduce these hours at its sole discretion at any time without prior notice to Customer. The technical support telephone number is 000-000-0000. In order to receive such support, Customer will submit service request tickets into Company's online ticketing system. Service request tickets will be assigned to a Company technician. Company will make a reasonable attempt to respond to all service requests within 4 working hours. The technical support provided by Company applies strictly and specifically to the products and services provided by Company. If Customer requests for technical support exceeds that of similarly situated customers or is outside the scope of our free technical support, Company reserves the right to deny service related to such request. Company is not responsible for the functionality of the Customer's equipment or devices or the infrastructure of any Property where services are provided, including, but not limited to, wiring, wall plates, and patch panels that were installed and/or maintained by Customers or a third party, including the owner of the Property, and will not provide technical support related solely to Customer's equipment or devices. Furthermore, Customer agrees to treat Company support personnel with normal courtesy and respect in all interactions and acknowledges that repeated episodes (i.e., more than one) of disrespectful, abusive, argumentative, disruptive or similar behaviors directed towards Company support personnel, in the sole discretion and judgment of Company, will result in the termination of support services to Customer. Under these circumstances, if Company restricts or terminates support services to Customer, Customer acknowledges and agrees that no credits, refunds, or discounts will be provided to Customer as a result of these actions and all other terms and conditions of this Agreement remain in full force and effect. Further information regarding support services is available at xxxxxxx.xxx.
Technical and Administrative Support. SC/HQ’s CS Specialist, Xx. Xxxx Xxxxxxxx was budgeted at 15% time for the Wawa Sana project in Year 1 and at 10% in Years 2-4. He provided technical assistance in the development of the project design, the DIP, and for baseline assessments. He prepared for the MTE and reviewed the results and recommendations and provided ongoing email correspondence support from home office. Additionally, he participated in the final evaluation. Xx. Xxxxxxxx felt that one important limitation in his ability to support the project was his inability to speak Spanish. Several of the team members also spoke English so he was able to communicate well with the La Paz based staff. At the time CS-16 began, SC/HQ did not have CS staff who spoke Spanish. This year, SC hired a new CS Specialist who does speak Spanish thereby strengthening the team’s language capability. The Health Office Manager, Xxxxxx Xxxxx was budgeted at 12% time in Year 1 and at 10% in Years 2 through 4. She developed the initial project budget in coordination with the field office, monitored project expenses and match requirements and reported to AID and the field office on budget pipelines, worked with field staff on the development of sub-agreements with partners, and responded to administrative and financial questions from the field office. The CS Advisor, Dr. Xxxxx Xxxxx was budgeted at 3% time in Years 1 through 4. Xx. Xxxxx reviewed key project documents, supervised Xx. Xxxxxxxx’x work on the project and served as a technical resource to the project. Field staff was satisfied with the support that they received from SC/HQ and SC/B staff was satisfied with the support they received from La Paz. However, as mentioned earlier, field staff would have liked to have had more supportive supervisory visits at their sites by senior staff. Other technical assistance received included: • H/PD specialist Xxxxx Xxxxxxx; • Training through LINKAGES and other local organizations (intercultural training, communication (BCC) and radio programs); • Budgeting and expense monitoring for the CS Coordinator; and • Cost study by SC volunteer Xxxxxxx Xxxxxxxxx. As mentioned above, SC/B could still benefit from participating in training to assess institutional/organizational capacity.
Technical and Administrative Support. The Plan regional health advisor and the regional program support manager both came to visit the project twice and offered technical support and assistance. The first visits of the two officers were contact visits to Plan Cameroon when they were newly hired at WARO. The CS project being the major grant funded project that Plan Cameroon was implementing, they both paid a working visit to the East program area and visited some of the project activities in the field. The regional health advisor joined the reproductive health advisor from the USNO. They visited trained TBAs in Mpelepanga in Diang. He also paid a working visit to a Baka women’s CBO promoting ITN use as well as participated in outreach activities conducted by the nurse from the Petit Pol Health centre and the AAPPEC health Centre in Mayos village. He visited Grand Mboulaye health centre and had discussions with the health personnel proposing how they could improve on service delivery for children and mothers and the population as a whole. His second visit was during the MTE during which he backstopped the strategy for social promotion of ITNs and also held discussions with Plan Cameroon management on the hosting of the Regional health advisors meeting in Bamenda, Cameroon. The regional program advisor on his first working visit to the East Program Area visited GUH activities including CS field activities. He visited the pygmy housing project in Mayos and Nkolbikon and the Baka women, CBO, ITN and growth monitoring activities. He also visited Moundi health centre and had discussions with the staff on problems they were facing, the project assistance they were receiving, and made proposals on how to ameliorate the working conditions to enable field staff to provide quality health services for children and their mothers. Assistance that the project felt was needed but not available and could be better planned for by USAID or Plan HQ included providing additional funding for staff to attend international meetings and to participate in distance learning activities for staff development and career enhancement. The project coordinator was flooded with email information on a regular basis from many technical advisors within Plan, and so access to information at that level did not seem to be a problem. The technical backstop visited the project bi-annually throughout the life of the project, and provided email support and technical resources continuously and upon special requests.
Technical and Administrative Support. 1. The technical backstop and the technical advisor should both continually assess management issues in the field during routine monitoring visits.
Technical and Administrative Support. Technical assistance to the CS Project was provided locally, in most cases by CSRA staff or through workshops sponsored by PROCOSI and PROSIN. The training in LQAS was provided by an outside consultant contracted by Curamericas. The areas of assistance included: design and implementation of procedures for home deliveries; design of formal agreements with public and private sector agencies; design of a technical training manual; design and implementation of basic registers for improved information management; assistance with training, education, information, and communication in health; and the ethnographic study which was the basis for the intercultural approach. In addition to the above, assistance was provided by Curamericas and outside consultants regarding the use of vital statistics, improvement of the nutrition program, and development of quality checklists. Technical assistance needs for the future include: development of procedures manuals for administrative management; communication for behavior change strategies; improvement of the logistics system; implement a training and supervision system; and implement a program for continuous quality improvement.
Technical and Administrative Support. ❑ Technical assistance needs for the future include: development of procedures manuals for administrative management; communication for behavior change strategies; improvement of the logistics system; and studies to improve quality of service. ATTACHMENT A FINAL EVALUATION TEAM Xxxx Xxxxxxx, Consultant, Team Leader Xxxxx Xxxxxxx, Curamericas Country Program Coordinator Xxxxxx Xxxxxxx, CSRA Executive Director Xxxxx Xxxxx Xxxxxx, CSRA Project Technical Manager Xxxxxx Xxxxxx, CSRA Project Operations Manager Xxxxx Xxxxxxxx, CSRA Project Director Ancoriames Xxxxxxx Xxxxxxxx, CSRA Project Director Carabuco and Xxxxxx Xxxxxx Xxxxxxx, CSRA Project Director Puerto Xxxxxx ATTACHMENT B ASSESSMENT METHODOLOGY FINAL EVALUATION PLAN OBJECTIVES OF THE EVALUATION The purpose of the Final Evaluation is provide to all stakeholders with details on the project’s accomplishments, and to listen to feedback beneficiaries and donors, , including women, and children and their families, other community members and opinion leaders, health workers, health system administrators, local partners, other organizations, and representatives of donor agencies. The final evaluation includes: ♦ The comparison of baseline and final data to assess impact through KPC studies. ♦ Review program performance according to each objective. Compare planned activities with actual results, analyzing constraints that limited the achievement of goals and factors that enhanced successes. ♦ Elaboration of lessons learned from the project activities, implementation, or approach. ♦ Identification of promising practices and opportunities for scaling up, replication or use of the approach within a broader context. ♦ Recommendations, including: management, HIS, training, M and E, coordination with the community, MOH, and other relevant components. ♦ Feedback and analysis on project sustainability, including relationships between project stakeholders such as the MOH, community volunteers and others. COMPOSITION OF EVALUATION TEAM The team is to be composed of: Team Leader (consultant) CS Project Coordinators Other team members (6-15 people) selected from: ♦ Project staff ♦ MOH representatives ♦ Community representatives ♦ AID Mission representatives The team leader is responsible for coordinating all evaluation activities, supervision of the team, meeting all specified objectives, collaborating with curamericas, and submitting a draft and a final report according to the defined timeline. Xxxxx Xxxxx Xxxxxx, Xxxxxx X...
Technical and Administrative Support. During the life of the project, some key technical and administrative support was planned and provided to the project in timely fashion. This includes: SC/HO Support: At SC/HO, a Child Survival Specialist (Xxxx Xxxxxxxx) has been available to support the planning of program activities including the provision of needed short and long-term assistance to the project. Table 13: Summary Table of Short-Term TA Support to the Project Type of Technical Assistance Consultant Start/End Detailed Implementation Planning Xxxxxx de Graft-Xxxxxxx and Xxxx Xxxxxxxx March 2001 Production/promotion of clean Birth Kits Xxxxxx de Graft-Xxxxxxx Oct. – Nov. 2001 Marketing of Birth Kits Xxxxxxx Xxxxx, SC December 2001 Lot Quality Assurance Sampling Xxxxxx de Graft-Xxxxxxx Xxxxx 2002 Midterm Evaluation Xxxx Xxxxxxxx, SC Xxx Xxxxx xx Xxxxxx Xxxxxxxxxxx August 2002 Final Evaluation Xxxxxx X. Xxxxxxx September 2003
Technical and Administrative Support. Technical support included visits from CARE USA headquarters by the former Deputy Director of Child Health, Xxxxxxx XxXxxxx, and more recently from the new Technical Specialist in Child Health, Xxxxx XxXxxx. Several visits were made during the LOP to support planning and evaluation activities. The Project received technical assistance from Xxxxx Xxxxxx, formerly of CARE Niger, to develop a strategy for savings and loan groups. CARE and MOH staff has made visits to other countries to visit successful projects and share experiences including Kenya, Honduras, Peru and Bolivia. Through the CARE headquarters’ partnership with the Centers for Disease Control, CARE sponsored training in Total Quality Management, which was then replicated with Extensionists and MOH personnel. Xxxxx Xxxxxxxxxx visited the Project in September 2000 for 2 weeks to assist with follow- on CS Project planning and worked with the CS team in writing a proposal draft. Her visit included strategy sessions, visits to MOH officials and field sites, and support regarding information system management. The proposal is in the process of being approved by USAID for a five-year follow-on project.
Technical and Administrative Support. The CSP has received TA from IEF, PROCOSI, and from other contracted specialists.
Technical and Administrative Support. The LBDR will provide technical and administrative support, via email, to the Registrar during the Term.
