Software Support Services. 6.1 The Software Support Services shall comprise:
Software Support Services. 12.3 The Supplier must supply to the Customer the Software Support Services for the Support Service Period in accordance with the Customer Agreement.
Software Support Services. Software Support Services will consist of assisting the Customer in the use of software for purposes of election administration, including functions related to pre-election and post-election testing and general operation of the Verity system. Assistance is available via phone and email through the Xxxx Customer Support Center. See Exhibit B for Xxxx Customer Support contact information and hours. Software Support Services may consist of periodic updates to Xxxx Proprietary Software, at Xxxx’x discretion. Because not all errors or defects can or need to be corrected, Xxxx does not warrant that all errors or defects will be corrected. Software errors or defects must be reported in writing and be accompanied with sufficient detail to enable Xxxx staff to reproduce the error and provide a remedy or suitable corrective action. The exclusions from warranty coverage under Section 9.5 also are exclusions from Software Support Services under this Section. There may be consumable, shipping and on-site service charges for update releases of software and there may be feature charges for update or enhancement releases of software.
Software Support Services. In the event Seller provides software as part of the Products, at the expiration of the Software Warranty Period, Seller shall continue to provide to Buyer or Buyer’s customer, as applicable, all Updates that Seller provides to its customers generally at no additional charge. If Seller offers support contracts for a particular Software Product, that Seller shall offer to Buyer or Buyer’s customer, as applicable such support contracts on commercially reasonable terms, including price, including providing Software Updates and Upgrades, where applicable. As used herein, the term “
Software Support Services. 9 B.10 DOCUMENTATION................................................................................... 9 B.11
Software Support Services. If applicable for the products designated in this Agreement, for a period of [***] from the date of this Agreement, and on the condition that Customer continues to license the newest Software releases (or additional features or functionality in existing Software releases) from Supplier no later than [***] from the date they are first made available by Supplier and [***], Supplier shall provide support services for the Software licensed to Customer under this Agreement on terms and conditions (including pricing) which are no less favorable than Supplier's offerings of support services for the same or similar software to Supplier's other customers, taking into account local costs, and other local conditions. In the event that Supplier ceases to make new Software releases (or additional features or functionality in existing Software releases) available to Customer, then Supplier shall for a period of [***] from the date of the Supplier's last Software release to Customer, continue to provide support services for the last Software release licensed to Customer under this Agreement on terms and conditions (including pricing) which are no less favorable than Supplier's offerings of support services for the same or similar software to Supplier's other customers in U.S., taking into account local costs, other local conditions.
Software Support Services. Software Support is defined as any assistance directly related to the performance or use of AccountingWare® licensed software. What is, and is not, covered is as follows:
Software Support Services. During the applicable Software Support Term and subject to the terms and conditions of the Agreement, Bastille shall use reasonable commercial efforts to provide Support as follows:
Software Support Services. The provision of services by Contractor directly or through the Software manufacturer or a subcontractor for any Software licensed to or owned by an Ordering Department pursuant to this Agreement, or for any Software licensed by an Ordering Department other than through this Agreement for which Contractor agrees to make Software Support Services available, which may include but is not limited to upgrades, defect correction information, patches, bug fixes, telephone support, responding to problems with Software reported by the Ordering Department and adaptation of Software to Hardware devices, as specified in the Order that Software or for Software Support Services. SUPPLIES Consumable items to be used with Products, such as printer paper and forms, ink cartridges and data diskettes. UNAVOIDABLE DELAY An interruption of the work beyond the control of Contractor and which interruption the Contractor could not have avoided by the exercise of care, prudence, foresight and diligence. Such delays include and are limited to acts of God; acts of the public enemy; adverse weather conditions; fires; floods; windstorms; tornadoes; wars; riots; insurrections; epidemics; quarantine restrictions; strikes; lockouts; sitdowns; slowdowns; labor shortages; inability of Contractor to procure labor; material shortages; inability of Contractor to procure material; fuel shortages; freight embargoes; accidents; acts of a governmental agency; priorities or privileges established for the manufacture, assembly or allotment of materials by order, decree or otherwise of the United States or by any department, bureau, commission, committee, agent or administrator of any legally constituted public authority; changes in the work ordered by the Ordering department, insofar as they necessarily require additional time in which to complete the entire work; the prevention by the City and County of a Contractor from commencing or prosecuting the work; the prevention of a Contractor from commencing or prosecuting the work because of the acts of others, excepting the Contractor's subcontractors; the prevention of a Contractor from commencing or prosecuting the work because of the failure of the City and County to furnish the necessary materials, when required by the terms of an Order and when requested by the Contractor in a manner provided in the Order; and inability to procure or failure of public utility service. The duration of Unavoidable Delays shall be limited to the extent that the comm...
Software Support Services. The support required in connection with ordinary use of the Software in accordance with its published specifications. Third Party Products: any equipment or software supplied by Us that are not manufactured by HDS or Hitachi Ltd.
