Common use of Opening hours Clause in Contracts

Opening hours. The enhanced support service desk is available by telephone, email or voicemail during the following service times: Monday to Friday: 08.00-17.30 Service Desk: 0844 893 8000† Email: xxx@xxxxxx.xx.xx An answerphone service operates outside of these hours. These service hours exclude the days between Christmas and New Year and all English public holidays. For further information on your agreement, please call 0000 000 0000. CASE LOGGING PROCESS All cases are logged and a unique reference number is allocated to each case. The service desk will endeavour to resolve a case at first contact. If the case cannot be resolved immediately, a specialist will own and manage this through to resolution. Contact will be maintained throughout the resolution process. “WE WOULD LIKE TO EXPRESS OUR SINCERE GRATITUDE FOR THE SUPPORT FROM MEMBERS OF THE CAPITA TEAM IN ALL AREAS. THANKS GO TO THE HELP DESK FOR RESOLVING OUR ISSUES PROMPTLY AND EFFICIENTLY, AND MANY THANKS GO TO OUR CUSTOMER SUCCESS MANAGER. WE HAVE BEEN INVOLVED WITH CAPITA FOR MANY YEARS AND HAVE FOUND OUR WORKING PARTNERSHIP TO BE EXCELLENT IN HELPING US TO FLOURISH.” Xxx Xxxxxxx, School Business Manager, Wigmore Primary School *Figures for 2019 contract year April to Aug. †Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone compa- ny’s access charge. YOUR XXXX ONLY SUPPORT

Opening hours. The enhanced support service desk is available by telephone, email or voicemail during the following service times: Monday to Friday: 08.00-17.30 Service DeskMain service desk: 0844 893 8000† Dedicated finance desk: 0845 607 6275† Email: xxx@xxxxxx.xx.xx An answerphone service operates outside of these hours. These service hours exclude the days between Christmas and New Year and all English public holidays. For further information on your agreement, please call 0000 000 0000. CASE LOGGING PROCESS All cases are logged and a unique reference number is allocated to each case. The service desk will endeavour to resolve a case at first contact. If the case cannot be resolved immediately, a specialist will own and manage this through to resolution. Contact will be maintained throughout the resolution process. “WE WOULD LIKE TO EXPRESS OUR SINCERE GRATITUDE FOR THE SUPPORT FROM MEMBERS OF THE CAPITA TEAM IN ALL AREAS. THANKS GO TO THE HELP DESK FOR RESOLVING OUR ISSUES PROMPTLY AND EFFICIENTLY, EFFICIENTLY AND MANY THANKS GO TO OUR CUSTOMER SUCCESS MANAGER. WE HAVE BEEN INVOLVED WITH CAPITA FOR MANY YEARS AND HAVE FOUND OUR WORKING PARTNERSHIP TO BE EXCELLENT IN HELPING US TO FLOURISH.” Xxx Xxxxxxx, School Business Manager, Wigmore Primary School *Figures for 2019 contract year April from January to Aug. May 2018. †Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone compa- ny’s access charge. YOUR XXXX ONLY WHOLE SUPPORT

Opening hours. The enhanced support service desk is available by telephone, email or voicemail during the following service times: Monday to Friday: 08.00-17.30 Service DeskMain service desk: 0844 893 8000† Dedicated finance desk: 0845 607 6275† Email: xxx@xxxxxx.xx.xx An answerphone service operates outside of these hours. These service hours exclude the days between Christmas and New Year and all English public holidays. For further information on your agreement, please call 0000 000 0000. CASE LOGGING PROCESS All cases are logged and a unique reference number is allocated to each case. The service desk will endeavour to resolve a case at first contact. If the case cannot be resolved immediately, a specialist will own and manage this through to resolution. Contact will be maintained throughout the resolution process. “WE WOULD LIKE TO EXPRESS OUR SINCERE GRATITUDE FOR THE SUPPORT FROM MEMBERS OF THE CAPITA TEAM IN ALL AREAS. THANKS GO TO THE HELP DESK FOR RESOLVING OUR ISSUES PROMPTLY AND EFFICIENTLY, EFFICIENTLY AND MANY THANKS GO TO OUR CUSTOMER SUCCESS MANAGER. WE HAVE BEEN INVOLVED WITH CAPITA FOR MANY YEARS AND HAVE FOUND OUR WORKING PARTNERSHIP TO BE EXCELLENT IN HELPING US TO FLOURISH.” Xxx Xxxxxxx, School Business Manager, Wigmore Primary School *Figures for 2019 contract year April from January to Aug. May 2018. †Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone compa- ny’s access charge. YOUR XXXX ONLY SUPPORT

Opening hours. The enhanced support service desk is available by telephone, email or voicemail during the following service times: Monday to Friday: 08.00-17.30 Service Desk: 0844 893 8000† Email: xxx@xxxxxx.xx.xx An answerphone service operates outside of these hours. These service hours exclude the days between Christmas and New Year and all English public holidays. For further information on your agreement, please call 0000 000 0000. CASE LOGGING PROCESS All cases are logged and a unique reference number is allocated to each case. The service desk will endeavour to resolve a case at first contact. If the case cannot be resolved immediately, a specialist will own and manage this through to resolution. Contact will be maintained throughout the resolution process. “WE WOULD LIKE TO EXPRESS OUR SINCERE GRATITUDE FOR THE SUPPORT FROM MEMBERS OF THE CAPITA TEAM IN ALL AREAS. THANKS GO TO THE HELP DESK FOR RESOLVING OUR ISSUES PROMPTLY AND EFFICIENTLY, AND MANY THANKS GO TO OUR CUSTOMER SUCCESS MANAGER. WE HAVE BEEN INVOLVED WITH CAPITA FOR MANY YEARS AND HAVE FOUND OUR WORKING PARTNERSHIP TO BE EXCELLENT IN HELPING US TO FLOURISH.” Xxx Xxxxxxx, School Business Manager, Wigmore Primary School *Figures for 2019 contract year April to Aug. †Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone compa- ny’s access charge. YOUR XXXX ONLY ADMIN ICT SUPPORT

Opening hours. The enhanced support service desk is available by telephone, email or voicemail during the following service times: Monday to Friday: 08.00-17.30 Service Desk: 0844 893 8000† Email: xxx@xxxxxx.xx.xx An answerphone service operates outside of these hours. These service hours exclude the days between Christmas and New Year and all English public holidays. For further information on your agreement, please call 0000 000 0000. CASE LOGGING PROCESS All cases are logged and a unique reference number is allocated to each case. The service desk will endeavour to resolve a case at first contact. If the case cannot be resolved immediately, a specialist will own and manage this through to resolution. Contact will be maintained throughout the resolution process. “WE WOULD LIKE TO EXPRESS OUR SINCERE GRATITUDE FOR THE SUPPORT FROM MEMBERS OF THE CAPITA TEAM IN ALL AREAS. THANKS GO TO THE HELP DESK FOR RESOLVING OUR ISSUES PROMPTLY AND EFFICIENTLY, AND MANY THANKS GO TO OUR CUSTOMER SUCCESS MANAGER. WE HAVE BEEN INVOLVED WITH CAPITA FOR MANY YEARS AND HAVE FOUND OUR WORKING PARTNERSHIP TO BE EXCELLENT IN HELPING US TO FLOURISH.” Xxx Xxxxxxx, School Business Manager, Wigmore Primary School *Figures for 2019 contract year April to Aug. †Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone compa- ny’s access charge. YOUR XXXX ONLY WHOLE SUPPORT

Opening hours. The enhanced support service desk is available by telephone, email or voicemail during the following service times: Monday to Friday: 08.00-17.30 Service DeskMain service desk: 0844 893 8000† Dedicated finance desk: 0845 607 6275† Email: xxx@xxxxxx.xx.xx An answerphone service operates outside of these hours. These service hours exclude the days between Christmas and New Year and all English public holidays. For further information on your agreement, please call 0000 000 0000. CASE LOGGING PROCESS All cases are logged and a unique reference number is allocated to each case. The service desk will endeavour to resolve a case at first contact. If the case cannot be resolved immediately, a specialist will own and manage this through to resolution. Contact will be maintained throughout the resolution process. “WE WOULD LIKE TO EXPRESS OUR SINCERE GRATITUDE FOR THE SUPPORT FROM MEMBERS OF THE CAPITA TEAM IN ALL AREAS. THANKS GO TO THE HELP DESK FOR RESOLVING OUR ISSUES PROMPTLY AND EFFICIENTLY, EFFICIENTLY AND MANY THANKS GO TO OUR CUSTOMER SUCCESS MANAGER. WE HAVE BEEN INVOLVED WITH CAPITA FOR MANY YEARS AND HAVE FOUND OUR WORKING PARTNERSHIP TO BE EXCELLENT IN HELPING US TO FLOURISH.” Xxx Xxxxxxx, School Business Manager, Wigmore Primary School *Figures for 2019 contract year April from January to Aug. May 2018. †Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone compa- ny’s access charge. YOUR XXXX ONLY ADMIN ICT SUPPORT