Examples of Unavailability in a sentence
In the event that an Incident results in the Unavailability of more than one Service Level, you must choose only one Service Level under which to submit a Claim based on that Incident, and you may not submit any other Claim under any other Service Level with respect to the same Incident.
Service Credit Provisions Service Credits are your sole and exclusive remedy for any Incidents affecting the service level commitments to you under the Agreement (including with respect to any Incident or any Unavailability).
SLA Exclusions This SLA does not apply to any Availability or Unavailability of the Cloud Services Platform: • Caused by factors outside of Aerohive’s reasonable control, including any force majeure event or interruption or impediment to Internet access or related problems beyond the demarcation point of Aerohive and its Cloud infrastructure suppliers.
To be eligible, the Claim must include (a) the dates, times, description and duration of each Incident experienced, (b) the Customer’s account number and HiveManager instances that were running and affected during the time of each Incident; (c) the Customer’s server request logs, network traceroutes and URL(s) affected by the Incident, and that document the errors and corroborate the claimed Unavailability (any confidential or sensitive information should be removed).