System Availability means, with respect to any particular calendar month, the ratio obtained by subtracting Unscheduled Downtime during such month from the Total Monthly Time, and thereafter dividing the difference so obtained by the Total Monthly Time. Represented algebraically, System Availability for any particular calendar month is determined as follows:
System Availability means the average percentage of total time during which the production version of the Service is available to Customer during a calendar month, excluding (i) any maintenance windows (including any maintenance windows defined in a supplement to this Agreement); (ii) delays due to conditions beyond the reasonable control of SAP; (iii) delays caused by systems outside of the Service, including, but not limited to, Customer’s network, equipment and systems; (iv) micro outages (meaning an inaccessibility that lasts less than fifteen (15) minutes, provided that there are no more than three (3) micro outages within a calendar month); and (v) inaccessibility due to Customer’s requests or where Customer approved the same in advance.
System Availability. SLA” means a 99.7% System Availability Percentage during each Month for the production version of the Cloud Service.
Examples of System Availability in a sentence
In the event that Minimum System Availability Targets are not met during the Reporting Period, the NAVITAIRE Account Manager shall initiate corrective action during the subsequent Reporting Period.
Upon execution of this Amendment No. 7 to the Agreement by both parties, Customer hereby agrees to fully and irrevocably waive any and all claims it may have against NAVITAIRE prior to the Effective Date, provided that Customer does not forfeit or waive any rights it may have under the Agreement associated with failures to meet the Minimum System Availability Target SLA by Navitaire prior to the Effective Date.
Customer may notify NAVITAIRE, in writing, of the failure to meet Minimum System Availability Targets.
Upon a second failure of NAVITAIRE to meet Minimum System Availability Targets, the issue shall be escalated to the CEO or President level of each company.
Following a Major Release as defined in Section 9.4.5 of this Exhibit, Hosted Services System performance for all or some of the Minimum System Availability Targets are subject to a reduction to ninety five percent (95%) during periods of time identified as Stabilization Periods.
More Definitions of System Availability
System Availability for each System is calculated as follows: 各「システム」に関する「システムの可用性」は、以下のとおり計算される。 System Availability Percentage = システムの可用性の割合 = *100 *100 Total Minutes in the Month - Downtime 月内総分数 - ダウンタイム Total Minutes in the Month 月内総分数 Service Level サービスレベル Service Credit2 サービスクレジット 2 HEC Subscription and STE Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC サブスクリプション及び STE サービス：3 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability SA SLA を下回った 1 ごとに月額サービス料金の 2 PRD： 99.51 のシステムの可用性 HEC Cloud Start and HEC BYOL:4 非 PRD： 95.0 のシステムの可用性 2% of Monthly Service Fees for each 0.1% below the SA SLA HEC Cloud Start 及び HEC BYOL：4 SA SLA を下回った 0.1 ごとに月額サービス料金の 2 Server Provisioning: 99.5% System Availability サーバープロビジョニング：99.5 のシス テム可用性 Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA サーバープロビジョニング（IaaS Basic)： SA SLA を下回ったすべてのインスタンスにつき、累計で 1 カ 月あたり 1,500 ユーロ 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 1 顧客が購入し、「注文書」に明記されている場合は、PRD に対する 99.7 の「システムの可用性」又は 99.9 の「システムの可用性」が適用される。 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below.3Also applies to S/4HANA CPO and S/4HANA CPE 2 下記第 5 条に定める月間最大「サービスクレジット」が適用される。3S/4HANA CPO 及び S/4HANA CPE にも適用。 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. 4HEC Cloud Start は旧称 HEC Project、HEC BYOL は旧称 HEC Production。 Total Minutes in the Month attributable to: 除外ダウンタイム
System Availability means the percentage of total time during which the Service is available to Subscriber, excluding the Scheduled Maintenance Window and Emergency Maintenance. “Available” in this context means Customer may log in, view data, create reports, modify settings and similar, for substantially all licensed components.
System Availability for each System is calculated as follows: System Availability Percentage = � ℎ ℎ − � ∗ 100 ℎ ℎ Service Level Service Credit2 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability Server Provisioning: 99.5% System Availability HEC Subscription, Private Cloud Edition Services and EX Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA 1 99.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 3Also applies to S/4HANA CPO and S/4HANA CPE. 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. Excluded Downtime Total Minutes in the Month attributable to: a) Scheduled Downtime b) Agreed Downtime c) Emergency Downtime d) Downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples below this table) e) Downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system Scheduled Downtime Scheduled at a mutually agreed time, as listed in the Order Form or as described in the Supplement.
System Availability means the number of minutes in a year that the key components of the SaaS Services are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from
System Availability for each System is calculated as follows: 每个系统的“系统可用性”按如下方式计算： Total Minutes in the Month - Downtime Total Minutes in the Month 每月总分钟数 — 停机时间 每月总分钟数 System Availability Percentage = *100 系统可用性百分比 = *100 Service Level 服务水平 Service Credit2 服务抵免 2 HEC Subscription and STE Services:3 HEC 租用和 STE 服务：3 PRD: 99.5%1 System Availability PRD：99.5%1 系统可用性 NON-PRD: 95.0% System Availability 非 PRD：95.0%系统可用性 2% of Monthly Service Fees for each 1% below the SA SLA 每低于 SA SLA 一个百分点，获得 2%的月服务费抵免 HEC Cloud Start and HEC BYOL:4 HEC 云启动和 HEC BYOL：4 2% of Monthly Service Fees for 每低于 SA SLA 零点一个百分点， Server Provisioning: 99.5% System Availability 服务器配置：99.5%系统可用性 each 0.1% below the SA SLA 获得 2%的月服务费抵免 Server Provisioning (IaaS Basic): 服务器配置（IaaS 基础）： €1,500 per Month in aggregate for any and all instances below the SA SLA 针对 SA SLA 项下的任何和所有实例每月总共收取 1,500 欧元 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 若由客户采购并在订单中加以规定，则 PRD 的 99.7%系统可用性或 99.9%系统可用性适用。 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below.3Also applies to S/4HANA CPO and S/4HANA CPE 以下面第 5 节中规定的每月最高服务抵免金额为准。3 还适用于S/4HANA CPO 和 S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. HEC 云启动以前称为 HEC 项目，HEC BYOL 以前称为 HEC 生产。 Excluded Downtime排除的停机时间 Total Minutes in the Month attributable to:每月总分钟数包括： (i) Scheduled Downtime计划停机时间 (ii) Agreed Downtime 约定的停机时间 (iii) Emergency Downtime 紧急停机时间 (iv) Downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples below this table) 因 SAP 无法合理控制的因素导致的停机时间，比如即使采取合理注意也无法避免的不可预知和不可预见的事件（请参阅本表下方的示例）。 (v) Downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system 因使用非 PRD 清除/修复 PRD 系统中的故障而导致的非 PRD 系统的停机 Scheduled Downtime计划停机时 间 Scheduled at a mutually agreed time, as listed in the Order Form or as described in the Supplement. 如订购单中所列或根据补充规定在双方约定的时间计划实施的停机时间。 The following examples include but are not limited to what is beyond SAP’s reasonable control: 以下示例包括但不限于超出 SAP 合理控制范围的事件：
System Availability. SLA” shall be defined as the minimum System Availability of the Productsup Platform during each calendar month for production versions and calculated in accordance to formula defined under System Availability.
System Availability for each System is calculated as follows: «Доступность системы» для каждой Системы рассчитывается следующим образом: System Availability Percentage = ( 𝑇𝑜𝑡𝑎𝑙 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑀𝑜𝑛𝑡ℎ − 𝐷𝑜𝑤𝑛𝑡𝑖𝑚𝑒 ) ∗ 100 𝑇𝑜𝑡𝑎𝑙 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑀𝑜𝑛𝑡ℎ Процент доступности системы = Итоговое количество минут в месяц – Простой ( Итоговое количество минут в месяц ) ∗ 100 Service Level Service Credit2 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability Server Provisioning: 99.5% System Availability HEC Subscription, Private Cloud Edition Services and EX Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA Уровень обслуживания Неустойка по уровню обслуживания2 Продуктивные: 99,5%1 Доступности системы Непродуктивные: 95,0% Доступности системы Предоставление серверов: 99,5% Доступности системы HEC Subscription, Услуги Private Cloud Edition и Услуги EX:3 2% Ежемесячной стоимости услуг за каждый 1% меньше Соглашения об уровне обслуживания по Доступности системы HEC Cloud Start и HEC BYOL:4 2% Ежемесячной стоимости услуг за каждый 0,1% меньше Соглашения об уровне обслуживания по Доступности системы Server Provisioning (IaaS Basic): 1500 евро в Месяц в совокупности за все случаи меньше Соглашения об уровне обслуживания по Доступности системы 1 99.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 2 Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 1 99,7% Доступности системы или 99,9% Доступности системы для Продуктивной вычислительной среды применяется в том случае, если приобретено Заказчиком и указано в Договоре.