Service Desk definition

Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

Service Desk means our personnel that provide Student Support Services to Authorized Users under this Section 24.

Service Desk means the facility provided by BT to handle enquiries and administration for the Service.

Examples of Service Desk in a sentence

• Case Management: Severity, Service Levels, Resolution and Escalation When we receive an inbound case, our Service Desk will create the case, assess the appropriate severity level, case category, perform ‘triage’ and will then either resolve the case or escalate to a Service Desk engineer.

• A Service Desk engineer will work with you to resolve your case (by way of fix, workaround or patch) to the following target SLAs: Severity Level Target Case Resolution Emergency 24 hours Critical 48 hours Normal 5 business days – workaround (if required and available) Other – considered as Enhancement Request for future Releases Resolution Either you, the customer, or XCD Support can resolve a case.

• Normal Any other incident At any stage of the case lifecycle, the Service Desk may ask you for additional information to help them determine the severity level and to resolve the case.

• Case resolution will be marked as completed when the Service Desk communicate to the customer that the incident is resolved.

• The SLA process begins (and time for the Response Times starts to run) when the Named User or the Customer Service Desk subsequently contacts the Malinko Helpdesk.

More Definitions of Service Desk

Service Desk means the helpdesk that you are able to contact to submit service requests, report Incidents and ask questions about the CVE Service.

Service Desk means the point of contact within Maintel, via either telephone or the Support Portal through which all Support Requests will be raised as set out in Service Description (Schedule 2). “Services” means the services contracted under this Agreement

Service Desk means the helpdesk that the Customer is able to contact to submit service requests, report Incidents and ask questions about the Service.

Service Desk means TELVIVA’s helpdesk in respect of the Communication Services described in the Schedule;

Service Desk means the helpdesk to submit service requests, report Incidents and ask questions about the Service.

Service Desk means the English speaking helpdesk that you are able to contact to submit Service Requests, report Incidents and ask questions about the Compute Managed Service.

Service Desk means the facility provided by BT to handle enquiries and administration for the Service. “Service Level” means the level of Service which is applicable to the Service, as set out in Clause 24.