Complaint Manager definition

Complaint Manager means a person designated by the community mental health program or the community mental health provider who is responsible for receiving, managing, and resolving complaints in accordance with these rules.
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Complaint Manager means an independent party responsible for managing Complaints and Reported Incidents assessed by the Complaints Triage Officer in accordance with the Organization’s Discipline and Complaint Policy and Procedure;
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Complaint Manager means any SD or MD to whom any employee (including, without limitation, in BRM) reports a communication from an external party that may constitute a Complaint. In groups or departments where the titles “Managing Director” or “Senior Director” are not used, the Complaint Manager is the senior most staff member of that group or department.
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Examples of Complaint Manager in a sentence

  • The Complainant shall not be required to file a complaint with a particular Complaint Manager and may request a Complaint Manager of the same gender.

  • The Complaint Manager shall ensure both parties have an equal opportunity to present evidence during an investigation.

  • If a formal complaint is filed under this policy, the Complaint Manager will address the complaint promptly and equitably.

  • The Complaint Manager will not require a student or parent/guardian complaining of any form of harassment to attempt to resolve allegations directly with the accused (or the accused’s parents/guardians); this includes mediation.

  • A report may be made orally or in writing to the Nondiscrimination Coordinator, Building Principal, Assistant Building Principal, Dean of Students, a Complaint Manager, or any staff member with whom the student is comfortable speaking.

  • The Complaint Manager may request the Complainant to provide a written statement regarding the nature of the complaint or require a meeting with a student’s parent(s)/guardian(s).

  • The Complaint Manager shall promptly forward all materials relative to the complaint and appeal to the Board.

  • Within 30 school business days of the date the complaint was filed, the Complaint Manager shall file a written report of his or her findings with the Superintendent.

  • For any complaint alleging bullying and/or cyberbullying of students, the Complaint Manager shall process and review the complaint according to Board policy 7:180, Prevention of and Response to Bullying, Intimidation, and Harassment, in addition to any response required by this policy.

  • The Complaint Manager will inform, at regular intervals, the person(s) filing a complaint under this policy about the status of the investigation.


More Definitions of Complaint Manager

Complaint Manager means a senior staff member (holding the title of Senior Director or a Managing Director) in the group or department of the employee who receives a Complaint. In groups or departments where the titles “Managing Director” or “Senior Director” are not used, the Complaint Manager is the senior most staff
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Complaint Manager means the board administrator or any member of the Board who may be appointed by the Board Chairperson.
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Complaint Manager means the person, or persons, who is (are) responsible for investigation of any complaints alleging noncompliance with this policy. The Complaint Manager shall be the principal or the immediate supervisor of the complaining party. The name, office, address and telephone number of said person shall be posted in every facility and printed in every student and employee handbook.
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Related to Complaint Manager

  • Procurement Manager means any person or designee authorized by a state agency or local public body to enter into or administer contracts and make written determinations with respect thereto.

  • Program Director means an individual who has complete responsibility for the day to day function of the program. The Program Director is the highest level of decision making at a local, program level.

  • Resident Representative means (if any) the individual (or, if permitted in accordance with the Companies Acts, the company) appointed to perform the duties of resident representative set out in the Companies Acts and includes any assistant or deputy Resident Representative appointed by the Board to perform any of the duties of the Resident Representative;