Common use of Your right to a refund Clause in Contracts

Your right to a refund. 6.1. Paragraph 4 of the General Terms sets out examples of when we may (and may not) refund you. We may also not be able to refund you if: ● you’ve given us the wrong information (for example, the wrong bank details to send money to). ● you haven’t been using our services safely (for example, you haven’t kept your security credentials safe. For more information, see paragraph 8 of the General Terms). ● our services were used to send money outside of the European Economic Area.

Your right to a refund. 6.17.1. Paragraph 4 of the General Terms sets out examples of when we may (and may not) refund you. We may also not be able to refund you if: ● you’ve given us the wrong information (for example, you've given us the wrong bank details to send money to). ● you haven’t been using our services safely (for example, you haven’t kept your security credentials details used to access our Channels safe. For more information, see paragraph 8 of the General Terms). ● it wasn’t possible to offer our services were used to send money outside of the European Economic Areafor reasons beyond our reasonable control.

Your right to a refund. 6.11.14. Paragraph 4 of the General Terms sets out examples of when we may (and may not) refund you. We may also not be able to refund you if: ● you’ve given us the wrong information (for example, you've given us the wrong bank details to send money to). ● you haven’t been using our services safely (for example, you haven’t kept your security credentials details used to access our Channels safe. For more information, see paragraph 8 of the General Terms). ● it wasn’t possible to offer our services were used to send money outside of the European Economic Areafor reasons beyond our reasonable control.