Server Management. 6.1. We shall perform the management services indicated in the Specification and use our reasonable endeavours to keep the Server in reasonable operating condition. You acknowledge that the operating condition of the Server depends upon many factors that are outside our control including how you use the Server, and the amount of traffic on the internet in general. Accordingly, we are not liable for reductions in the operating condition of the Server.
Server Management. Wxxxxxx Tech is warrants and agrees to be responsible of server management and operation. Any server troubles are to be resolved and managed promptly and inform IAM of such matters simultaneously to notify users immediately. In addition, Wxxxxxx Tech is to ensure of server expansion in case of user incase and/or as needed.
Server Management. For Managed and Managed+ clients we manage the servers without any support restrictions. We provide a total solution. This implies updating and monitoring your server (updates, patches, monitors, monitoring alerts, security, …) every day as well as supporting our clients with regard to server management. Advice and DevOps support is also included. Major changes such as architecture changes or a rearrangement of the structure are not included in the daily functioning of the server and will be carried out at a remote-hands rate. The Managed and Managed+ service pack therefore includes all that concerns the correct functioning of the server. There will not be any additional costs for having your server function normally. Contacting our support - both for small adaptations, emergency interventions and daily advice will not cost anything extra for Managed and Managed+ clients.
Server Management. Server Management requires special software and setup to monitor and respond to server alerts, and to install critical security patches after-hours. Server Management is only available under Provider’s Managed Service Plans.
Server Management. Contour will provide automated patch analysis reporting and patch management for Managed Systems, during maintenance windows as defined via the Customer Portal as reasonably requested by an administrator. Contour will reasonably work with administrators to test patches prior to deployment. Contour will provide recommendations about patches based on its experience and industry best practices. Contour will assist in the provisioning and management of both physical and virtual servers as further provided in an applicable Service Order.
Server Management. Service Provider shall administer, monitor, and report on Client’s server(s) set forth in the SOW, as described below (“Server Management”):
Server Management. The service seeks to offer to Timwe a solution, which, through compliance with a host of service indicators, ensures the availability and correct functioning of servers that support the systems of the client. Service components Server management is divided into the following sets of items: Capacity Management • Analysis of memory resources (to ensure that the system works under normal conditions specified by the respective supplier); • Capacity management of disk resources (through the analysis of alerts and carrying out the necessary actions, through periodic maintenance of the system); • Analysis of average utilization and peak CPU (to determine the eventual need to balance loads or to check whether there is overutilization of the system); • Recommendations on hardware upgrades (HW) / software (SW), maintenance, specific analysis of a given question; Configuration Management • Maintaining an inventory of system parameters; • Update the software of the operating system {for example, corrections and improvements (fixes and patches); • Planning and supervision of external interventions (when necessary and following agreement, and focusing mainly on upgrades and improvements in SW applications); • Registration of interventions (which will permit verification of the nature of technical interventions and when they were undertaken);
Server Management. Server management is the management of network resources including storage area networks to maintain the optimum server environment and provide centralized control of resource configurations.
Server Management. Phase Forward will provide server management and support for production environments *, including holidays, but excluding periods during which Scheduled Maintenance is conducted within the hours noted below. SERVICE SERVICE HOURS (EASTERN TIME) RESPONSE TIMES Server Availability * Server will be available during specified period with exception of system reboot or maintenance windows outside of this time for emergencies and or scheduled work accepted by the client. Server will be available within * of system reboot. Server Maintenance Window * Responses will be provided upon return to normal service hours. Please refer to Appendix VIII for further descriptions of Server Management and Server Availability. STANDARD LANGUAGE SUPPORTED First Level Support is offered in the following languages: SUPPORT HOURS AND COVERAGE English Language: * Spanish & French: Monday * German & Italian: Monday * CONTACT METHOD SUPPORTED Phone/email/fax support Additional languages can be provided subject to commercial agreement. Examples of additional languages provided include: Japanese, Portuguese, Polish and Russian. Hosting and Second Level Support are available in English language only. STANDARD PRODUCT SUPPORTED First Level Support services are available for InForm and InForm Portal products not retired, as described in the Licensee Support Services Policy, by Phase Forward. Second Level Support services are available for all Phase Forward products not retired by Phase Forward. For older products already retired, Second Level Support is available to provide work-around solutions, but no product maintenance releases will be issued. PROCESS OVERVIEW First Level Support activities are handled according to the processes attached in the Appendices I- VI. Second Level Support activities are handled according to the processes attached in Appendix VII. Hosting activities are described in Appendices VIII. SERVICE LEVELS The following table describes the service levels for the measures indicated.
Server Management o Contractor will provide continuous monitoring maintenance checks of the client’s servers in order to ensure their continued optimal efficiency. o Health Checks and Recommendation documentation will be provided in monthly billing.
