Reporting & Analytics Sample Clauses

Reporting & Analytics. The Intelligent Reach Platform has a wide range of performance, Data Management, Order and deeper analytics reports which are available to you if this service is part of your agreed package. You can give people report only access to the platform or schedule reports to come into key team member’s email to ensure everyone knows the impact of your activity on the Intelligent Reach platform. In short it shows how the service gives your business value. Please read the section on Tag Deployment and how to fire our tags to ensure you get the optimum ROI from your investment in the platform. Performance Optimisation Process
Sample 1Sample 2Sample 3See All (6)
AutoNDA by SimpleDocs
Reporting & Analytics. Connections to data analytics software for the purposes of tracking and evaluating the app's performance and evaluating user behavior and transcripts.
Sample 1Sample 2
Reporting & Analytics. The Service Provider’s responsibilities include, and Service Provider shall do the following: • Provide industry standard reporting for system, agents, ACD and IVR, including real-time, industry standard call metrics and the ability to set SLA’s therein. • Ability to provide base line, canned, ad-hoc, historical and real-time reports supported by dashboards with graphs and charts. • Ability to support wallboard displays for dashboard performance metrics such as calls/email/chat/etc. answered, service levels, abandon rates, calls waiting, hold times, view all agent’s status, and banner messages. • Ability for Agency to define, build and run custom reports supporting business requirements. • Provide for real-time access by Authorized User to reporting systems. • Allow agent to view their individual call metrics (real time, historical and baseline) on their desktop. • Ability to change reporting metric requirements for different skillsets. • Ability to prompt messages on agent desktop displays. • Ability to provide an Agent Report that tracks the entire Agent call flow for any single call. • Ability to export raw contact center analytics data for use. • Provide access to application historical data for 37 months, agent historical data for 13 months. Call Recording & Basic Quality Management The Service Provider’s responsibilities include, and Service Provider shall do the following: Call Recording • Manage and maintain call recording systems, voice and screen, including: • Provide 20% random call recordings and screen capture per agent per day. • Provide online storage to hold at the minimum two calendar months of recordings per agent. • Provide interface to archive recordings to GTA or Agency provided storage. • Provide a method for appropriately adjusting monthly online storage needs. • Ability to barge-in a call, coach, conference or take over call and record it. • Ability to listen to a call at any point during the call. • Ability to record one agent during workday and not impact the 20% recording time • Ability to listen to recorded calls from any location (web-based call recording) • Ability to email downloaded recordings. • Ability for agent to initiate recording their own all • Ability to search recordings by filters • Have the ability to administer call center recordings based on agent. Be able to designate 100% recordings or unique amount separate from standard recording environment, per agent. Customer Surveys • Provide the ability to initiate, col...
Sample 1Sample 2
Reporting & Analytics. Insight shall: ● Service Level Agreements (“SLA”) Reporting: o Define, track, and measure the delivery performance of a particular period and demonstrate the relationship of that delivery performance to the contracted SLA targets; o Quantify delivery performance to identify if improvement is occurring or required, by providing: ▪ Dashboard at the start of a contract for all of the SLAs; ▪ Summary of historical penalty and reward trends; ▪ Target metrics in which to measure actual performance associated with each SLA; ▪ Historical performance information will be presented on each report so that a trend is apparent ● Provide documentation of: o Actual performance for the period in review associated with each SLA in order to demonstrate the specific attainment results of those target metrics; o Penalty and reward attributes associated with the SLA results. ● Provide Financial Performance Reporting, including the following: o Financial reporting that defines, tracks, and measures the financial performance of a particular period and demonstrates the relationship of that financial performance to the contracted pricing and assumptions; o Quantifies financial performance and informs client of their spending trend and demonstrate trends such as, increasing costs or achieved savings over a period of time by measuring: ▪ Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. o Provides a standardized summary report of the financials. ● Provide an Asset Inventory (“Asset”) Report. ● Provide each report identified above to the appropriate parties, including: o The OCIO shall receive reports for all Clients. o Each Client will receive a report containing only its own analytics.
Sample 1
Reporting & Analytics. The Intelligent Reach Platform has a wide range of performance, Data Management, Order and deeper analytics reports which are available to you if this service is part of your agreed package. You can provide report-only access to the platform or schedule reports to be emailed to key team members to ensure everyone knows the impact of your activity on the Intelligent Reach platform. In short, it shows how the service delivers business value. Please read the section on Tag Deployment to use our tags and ensure you get the optimum ROI from your investment in the platform. Tag Management & Deployment If you will be using the Analytics part of the Intelligent Reach platform then you may need to deploy our tracking tags onto your product, basket and checkout pages. Our tags are in the library of most of the big Tag Management providers. Given tag deployment can often take a number of weeks; if you don’t have a Tag Management provider we would ask that you start this deployment process ASAP. In order to benefit fully from the Intelligent Reach platform we would ask that you fire our tags unconditionally. In order to do this, it’s best practice to deploy our container tags, even inside other container tags (which is what the Tag Management solutions use). Should your requirement for tag management be less sophisticated than deploying onsite technologies (such as test and target) you have access to our free container tag tool; the checkout element of which may assist with additional Insight Services, automatic de-duplication and optimization both onsite and in terms of channel efficiencies. It also allows the automated conditional firing of 3rd party tags i.e., Criteo, Ebay Content Network etc. Managed Services Intelligent Reach has a Managed Services Team focused on delivering high quality services for those customers wishing to contract for this expertise. Based on your requirements, we will create a package of services, based on a combination of the below service types:
Sample 1
Reporting & Analytics. Capturing your organization’s cloud costs and usage allows us to facilitate meaningful business decisions that are crucial for productivity. We will assess your metadata for multiple cloud platforms into a consolidated view as well as provide a guided analysis based on years of consulting experience with enterprise clients.
Sample 1
Reporting & Analytics. The solution shall provide a reporting module that will allow the State Users, based on roles, to run existing reports and request ad hoc reports. The solution shall provide a module for State Administrators to run existing reports, schedule reports, and export the reports in a format deemed necessary by the Administrator (e.g. excel, pdf). More detailed requirements are incorporated into this contract in Attachment 4.
Sample 1
AutoNDA by SimpleDocs
Reporting & Analytics. The system must provide robust and user-friendly capabilities for generating pre-defined and custom reports on email campaign results, individual contact details, enrollment conversion rates, and recruiter data, including: No. Texas A&M Requirement Meets Does Not Meet 7.8.1 Ability to create various target groups by Powerful filter engine & segmentationcapabilities. 6 7.8.2 Ability to view summary data for any given population (average, median, mean, standard deviation, counts). 6
Sample 1

Related to Reporting & Analytics

  • Data Analysis In the meeting, the analysis that has led the College President to conclude that a reduction- in-force in the FSA at that College may be necessary will be shared. The analysis will include but is not limited to the following: ● Relationship of the FSA to the mission, vision, values, and strategic plan of the College and district ● External requirement for the services provided by the FSA such as accreditation or intergovernmental agreements ● Annual instructional load (as applicable) ● Percentage of annual instructional load taught by Residential Faculty (as applicable) ● Fall Full-Time Student Equivalent (FFTE) inclusive of dual enrollment ● Number of Residential Faculty teaching/working in the FSA ● Number of Residential Faculty whose primary FSA is the FSA being analyzed ● Revenue trends over five years for the FSA including but not limited to tuition and fees ● Expenditure trends over five years for the FSA including but not limited to personnel and capital ● Account balances for any fees accounts within the FSA ● Cost/benefit analysis of reducing all non-Residential Faculty plus one Residential Faculty within the FSA ● An explanation of the problem that reducing the number of faculty in the FSA would solve ● The list of potential Residential Faculty that are at risk of layoff as determined by the Vice Chancellor of Human Resources ● Other relevant information, as requested

  • Technology Research Analyst Job# 1810 General Characteristics Maintains a strong understanding of the enterprise’s IT systems and architectures. Assists in the analysis of the requirements for the enterprise and applying emerging technologies to support long-term business objectives. Responsible for researching, collecting, and disseminating information on emerging technologies and key learnings throughout the enterprise. Researches and recommends changes to foundation architecture. Supports research projects to identify and evaluate emerging technologies. Interfaces with users and staff to evaluate possible implementation of the new technology in the enterprise, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business. Analyzes and researches process of deployment and assists in this process.

  • REPORTING AND EVALUATION The Provider agrees to comply with 7 AAC 81.120, Confidentiality and 7 AAC 81.150, Reports, and other applicable state or federal law regarding the submission of information, including the provisions of Section VI of this Agreement. The Provider agrees to submit any reporting information required under this Agreement and to make available information deemed necessary by DHSS to evaluate the efficacy of service delivery or compliance with applicable state or federal statutes or regulations. The Provider agrees to provide state officials and their representatives access to facilities, systems, books and records, for the purpose of monitoring compliance with this Agreement and evaluating services provided under this Agreement. On-site Quality Assurance Reviews may be conducted by DHSS staff to ensure compliance with service protocols. The Provider will ensure that DHSS staff has access to program files for the purposes of follow-up, quality assurance monitoring and fiscal administration of the program.

  • Statistical Analysis 31 F-tests and t-tests will be used to analyze OV and Quality Acceptance data. The F-test is a 32 comparison of variances to determine if the OV and Quality Acceptance population variances 33 are equal. The t-test is a comparison of means to determine if the OV and Quality Acceptance 34 population means are equal. In addition to these two types of analyses, independent verification 35 and observation verification will also be used to validate the Quality Acceptance test results.

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Financial Viability and Regulatory Compliance 4.6.1 The Contractor warrants and represents that its corporate entity is in good standing with all applicable federal, state, and local licensing authorities and that it possesses all requisite licenses to perform the services required by this contract. The Contractor further warrants and represents that it owes no outstanding delinquent federal, state, or local taxes or business assessments.

  • COUNTY’S QUALITY ASSURANCE PLAN The County or its agent will evaluate the Contractor’s performance under this Contract on not less than an annual basis. Such evaluation will include assessing the Contractor’s compliance with all Contract terms and conditions and performance standards. Contractor deficiencies which the County determines are severe or continuing and that may place performance of the Contract in jeopardy if not corrected will be reported to the Board of Supervisors. The report will include improvement/corrective action measures taken by the County and the Contractor. If improvement does not occur consistent with the corrective action measures, the County may terminate this Contract or impose other penalties as specified in this Contract.

  • Financial Stability The Contractor shall meet and comply with all requirements located in Title 27, Articles 1 through 15, of the Indiana Code. This includes, but is not limited to, the requirements pertaining to financial solvency, reinsurance and policy contracts, as well as administration of these processes. FSSA and the Indiana Department of Insurance (IDOI) will monitor the Contractor’s financial performance. FSSA will include IDOI findings in their monitoring activities. FSSA shall be copied on required filings with IDOI, and the required filings shall break out financial information for the Hoosier Healthwise line of business separately. The financial performance reporting requirements are listed in Section 9.1 and are further described in the Hoosier Healthwise MCE Reporting Manual, which shall be provided following the Contract award date.

  • Data Quality 4.1 Each party ensures that the shared Personal Data is accurate.

  • Research Use Reporting To assure adherence to NIH GDS Policy, the PI agrees to provide annual Progress Updates as part of the annual Project Renewal or Project Close-out processes, prior to the expiration of the one (1) year data access period. The PI who is seeking Renewal or Close-out of a project agree to complete the appropriate online forms and provide specific information such as how the data have been used, including publications or presentations that resulted from the use of the requested dataset(s), a summary of any plans for future research use (if the PI is seeking renewal), any violations of the terms of access described within this Agreement and the implemented remediation, and information on any downstream intellectual property generated from the data. The PI also may include general comments regarding suggestions for improving the data access process in general. Information provided in the progress updates helps NIH evaluate program activities and may be considered by the NIH GDS governance committees as part of NIH’s effort to provide ongoing stewardship of data sharing activities subject to the NIH GDS Policy.

Time is Money Join Law Insider Premium to draft better contracts faster.