PayPal Seller Protection. What’s eligible If you have sold something to a buyer and have already shipped the physical item or provided an intangible good and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be eligible for reimbursement under PayPal Seller Protection. When it applies, PayPal Seller Protection entitles you to retain the full purchase amount. There is no limit on the number of payments for which you can receive coverage. By accessing the transaction details page in your PayPal account you can determine whether or not your transaction is eligible for protection under this program PayPal Seller Protection may apply when a buyer claims that: • They did not authorize, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorized Transaction” claim) and Unauthorized Transaction occurs in an environment hosted by PayPal. • They didn’t receive the item from you (referred to as an “Item Not Received” claim) PayPal Seller Protection may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank. This section describes PayPal Seller Protection as it applies to you, but you should also be familiar with the Impact of PayPal Buyer Protection on sellers. Basic requirements To be eligible for PayPal Seller Protection, all of the following basic requirements must be met, as well as any applicable additional requirements: • The primary address for your PayPal account must be in Germany. • For Unauthorized Transaction claims, you must provide valid proof of shipment or proof of delivery that demonstrates that the item was shipped or provided to the buyer no later than two days after PayPal notified you of the dispute or reversal. For example, if PayPal notifies you of an Unauthorized Transaction claim on September 1, the valid proof of shipment must indicate that the item was shipped to the buyer no later than September 3 to be eligible for PayPal Seller Protection. • The item must be a physical, tangible good that can be shipped, except for items subject to the Intangible Goods Additional Requirements. Transactions involving items that you deliver in person in connection with payment made in your physical store may also be eligible for PayPal Seller Protection so long as the buyer paid for the transaction in-person by using a PayPal QR code for goods and services transactions. • You must ship the item to the shipping address ...
PayPal Seller Protection. What’s eligible If you have received more than €100,000 per month at least once over a consecutive period of 6 months on your PayPal account and/or if you are applying surcharge for the use of PayPal (when the law applicable to you allows you to apply surcharge), you are not eligible for PayPal Seller Protection and this section applies to you unless otherwise agreed between you and PayPal. PayPal will review your eligibility for seller protection in October and April of each calendar year. If you have sold something to a buyer and have already shipped the physical item or provided an intangible good and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be eligible for reimbursement under PayPal Seller Protection. When it applies, PayPal Seller Protection entitles you to retain the full purchase amount. There is no limit on the number of payments for which you can receive coverage. By accessing the transaction details page in your PayPal account you can determine whether or not your transaction is eligible for protection under this program PayPal Seller Protection may apply when a buyer claims that: • They did not authorize, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorized Transaction” claim), and the Unauthorized Transaction occurs in an environment hosted by PayPal. • They didn’t receive the item from you (referred to as an “Item Not Received” claim). PayPal Seller Protection may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank. This section describes PayPal Seller Protection as it applies to you, but you should also be familiar with the Impact of various PayPal Buyer protection processes on sellers.
PayPal Seller Protection. What's eligible If you have sold something to a buyer and have already shipped the physical item or provided an intangible good and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be eligible for reimbursement under PayPal Seller Protection. When it applies, PayPal Seller Protection entitles you to retain the full purchase amount. There is no limit on the number of payments for which you can receive coverage. By accessing the transaction details page in your PayPal account you can determine whether or not your transaction is eligible for protection under this program PayPal Seller Protection may apply when a buyer claims that: • They did not authorise, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorised Transaction” claim and the Unauthorised Transaction occurs in an environment hosted by PayPal. • They didn't receive the item from you (referred to as an “Item Not Received” claim). PayPal Seller Protection may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer's bank.
PayPal Seller Protection. What’s eligible If you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be eligible for reimbursement under PayPal Seller Protection. When it applies, PayPal Seller Protection entitles you to retain the full purchase amount. There is no limit on the number of payments for which you can receive coverage. By accessing the transaction details page in your PayPal account you can determine whether or not your transaction is eligible for protection under this program PayPal Seller Protection may apply when a buyer claims that: • They did not authorize, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorized Transaction” claim) and Unauthorized Transaction occurs in an environment hosted by PayPal. • They didn’t receive the item from you (referred to as an “Item Not Received” claim) PayPal Seller Protection may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank. This section describes PayPal Seller Protection as it applies to you, but you should also be familiar with the Impact of PayPal Buyer Protection on sellers.
PayPal Seller Protection. Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favor by PayPal or your issuer. You will not be charged a High Volume Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Centre and not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. Sellers charged High Volume Dispute fees may be required to provide information to us including the cause of their increased dispute rate. Disputes listed above may be excluded from being charged a Standard Dispute fee or a High Volume Dispute fee, but the claim itself may still be included in the overall calculation of your Dispute Ratio. Chargeback fees For transactions that are not processed either through a buyer’s PayPal account or through the ‘Payments without a PayPal account’ service, and where the buyer pursues a chargeback for the transaction with their card issuer, PayPal will charge you a Chargeback fee for facilitating the chargeback process. This fee will apply regardless of whether the buyer is successful in pursuing the chargeback with the card issuer.
PayPal Seller Protection. PayPal Seller protection is protection we provide Sellers from Claims, Chargebacks, or Reversals that are based on: Unauthorized Transaction or Item Not Received PayPal Seller protection is available for eligible payments from buyers in any country. However, if you sell or market to buyers outside the U.S., please read the PayPal Buyer Protection policy and PayPal Seller Protection policy of the countries in which you are selling (accessible via the “Legal” or “Legal Agreements” footer on most PayPal site pages) as these policies will apply to you as a Payment Recipient or seller.
PayPal Seller Protection. PayPal Seller Protection is a protection available to Receiving Users in Brazil for items sold on any website for Claims, Chargebacks, or Reversals that are based on:
PayPal Seller Protection. Items that delivered in person by the Receiving User to the Paying User in connection with In-Store Checkout are deemed ineligible items under Section 10.5 of this Agreement (Items/Transactions not Eligible for PayPal Seller Protection), and thus are not eligible for PayPal Seller Protection.
PayPal Seller Protection. PayPal seller protection under this Agreement is available to:
PayPal Seller Protection. Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favor by PayPal or your issuer. You will not be charged a High Volume Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center and not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. Sellers charged High Volume Dispute fees may be required to provide information to us including the cause of their increased dispute rate. Disputes listed above may be excluded from being charged a Standard Dispute fee or a High Volume Dispute fee, but the claim itself may still be included in the overall calculation of your Dispute Ratio.
