OUR COMPLAINTS PROCEDURE. If you’re unhappy with our service, any bills or statements issued by us and want to make a complaint, you can contact us at xxxxxxxxxx.xx.xx/xxx-xx-xxxxx or by using the contact details at clause 15.1 below. All disputes and complaints are dealt with in accordance with our published complaints procedure which is available on request and can also be found at xxxxxxxxxx.xx.xx/xxxxxxxx-xxxx/xxxx-xxxxxx/xxxxxxxxxx.
OUR COMPLAINTS PROCEDURE. If you wish to make a complaint you can do so by making contact through any of the channels listed here: · Telephone: 00000 000 000 · Email: XxxxxxxxXxxx@xxxxxxxxxxxxxxx.xxx · Write to us at: Home Retail Group Card Services Limited, Xxxxxx Xxxxxx, Xxxxxx, BL11 1AS We will aim to resolve your complaint within 3 working days. Where we are unable to do so we will keep you informed of the progress of your complaint until we have resolved it. If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service by writing to them at Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX, calling 0300 123 9123 or 0800 023 4567, or emailing xxxxxxxxx.xxxx@ xxxxxxxxx-xxxxxxxxx.xxx.xx. If you require any further information you can visit xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx/ The Ombudsman offers a free independent service, but before they look at your complaint, they will ask you to give us the opportunity to put things right for you. In addition, if you entered into this agreement online or by telephone, you can also refer this matter to the European Online Dispute Resolution portal. For more information about Online Dispute Resolution please visit xxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en We can provide documents in large print, Braille or on audio, call us on 00000 000 000 to arrange this. T&Cs web 29.9&39.9/654033/0818 Home Retail Group Card Services, Xxxxxx Xxxxxx, Xxxxxx XX00 1AS Tel: 00000 000 000
OUR COMPLAINTS PROCEDURE. As part of our commitment to customer satisfaction, Express Claims has a complaints procedure. Please let us know as soon as possible if you have any problems or you would like a copy of our Complaints Procedure. If you have a complaint about the service you receive from us, you should raise this with the person responsible for your case. If they cannot resolve the matter then you should speak to the manager of the team. If, after that, you are dissatisfied with how your complaint has been dealt with, you should contact us on 00000 000000 or by email to help@express- xxxxxx.xx.xx or by writing to us. Your complaint will then be dealt with in accordance with our complaints procedure, a copy of which is available on request. Please do not store up any complaints, please raise them straight away. If still unresolved at this stage, you may take your complaint to the Legal Ombudsman. Normally, you will have to bring your complaint to the Legal Ombudsman within six months of receiving a final response from us. OPT OUT
OUR COMPLAINTS PROCEDURE. 19.1 We are committed to giving you a service of the highest standard possible. If things do go wrong, we will seek to resolve this as quickly and efficiently as we can. If you have a complaint, please contact us by e-mailing us at xxxxxxxxxx@xxxxxx.xxx or by writing to us at: Complaints Officer Banco Bilbao Vizcaya Argentaria, S.A., London Branch One Canada Square London E14 5AA
OUR COMPLAINTS PROCEDURE. 12.1. How to Make a Complaint. Our aim is to provide a first-class service to all Landlords and Tenants and to do everything we can to ensure that you are satisfied. However, if you feel that we have fallen short of this standard and wish to make a complaint, the details of our Complaints Handling Policy can be found on our website. Please submit your complaint in writing to xxxxxxxxxx@xxxxxxxx.xx.xx.
