Member Education. The Contractor shall provide members with general information about the benefits packages covered under the Hoosier Healthwise program. The Contractor shall have policies and procedures in place to ensure that member education information is accurate in content, accurate in translation relevant to language, and do not defraud, mislead, or confuse the member. Member education shall include, but not necessarily limited to the items noted below:
Member Education. The HMO must, at a minimum, develop and implement health education initiatives that educate Members about:
Member Education. Member education is defined as educational activities and materials directed at Enrollees of a CONTRACTOR’s Health Plan that increases the awareness, and favorably influences the attitudes and knowledge relating to the improvement of health on a personal or community basis. The CONTRACTOR shall:
Member Education. The MCO must, at a minimum, develop and implement health education initiatives that educate Members about:
Member Education. The Contractor must implement, monitor, and evaluate a program to promote health education for its new and continuing Members. The Contractor shall maintain an annual health education and prevention work plan, based on the needs of its Members, and shall submit this work plan, with quarterly updates, to the Division for approval. The Division will work to review and approve work plan and quarterly updates within thirty (30) calendar days. At a minimum, the health education and prevention work plan shall describe topics to be addressed, the method of communication with Members, the method of identifying those Members who will be contacted, and the time frame s for distributing materials or outreach to Members. Any changes to the health education and prevention work plan, and all materials to be distributed to Members, must be approved by the Division prior to implementation or distribution. The comprehensive health education program shall support and complement the Contractor’s Care Management programs. The Contractor shall also conduct, in collaboration with the Division, a minimum of ten (10) MississippiCAN Workshops annually targeting Members. The Division will notify the Contractor of the dates, times, and locations for Workshops. The Division will determine the topics to be covered during each workshop and the Contractor shall assist in the presentation of the content.
Member Education. The Contractor must implement, monitor, and evaluate a program to promote h eal t h education for its new and continuing Members. The Contractor shall maintain an annual health education and prevention work plan, based on the needs of its Members, and shall submit this work plan, with quarterly updates, to the Division for approval. The Division will work to review and approve work plan and quarterly updates within thirty (30) calendar days. At a minimum, the health education and prevention work plan shall describe topics to be addressed, the method of communication with Members, the method of identifying those Members who will be contacted, and the time frames for distributing materials or outreach to Members. Any changes to the health education and prevention work plan, and all materials to be distributed to Members, must be approved by the Division prior to implementation or distribution. The comprehensive health education program shall support and complement the Contractor’s Care Management programs. The Contractor may also be required to conduct, in collaboration with the Division, Workshops targeting Members. For such trainings in collaboration with the Division, the Division will notify the Contractor of the dates, times, and locations for Workshops. The Division will determine the topics to be covered during each workshop and the Contractor shall assist in the presentation of the content. The Contractor must submit material used at the Workshops to the Division for approval at least thirty (30) calendar days prior to the Workshop.
Member Education. CONTRACTOR must, at a minimum, develop and implement health education initiatives that educate Members about:
Member Education. The Contractor shall be responsible for educating members in the Member Handbook and other materials to inform members how to access covered behavioral health services. Materials shall include information about behavioral health conditions that may be treated by the member’s primary care physician (PCP) which includes anxiety, depression and ADHD. Refer to the AMPM for covered behavioral health services.
Member Education. Members and/or their legal guardians shall be educated about their rights, responsibilities, service availability and administrative rules, the meaning of Consumer/Participant Direction and how to exercise their right to make choices. Member education is initiated when Members become eligible for Medicaid and is augmented by information from HSD and the CONTRACTOR. HSD will be responsible for developing materials and disseminating information about Medicaid programs generally and CoLTS specifically. The CONTRACTOR will be responsible for any materials regarding the requirements and benefits of its available plans and services. HSD must grant prior approval of all informational materials used by the CONTRACTOR, including the Member handbook and benefits information described in subparagraph (D) and (E) below.
Member Education. In accordance with Section 2.10, “Member Services,” the Contactor must educate Members about the availability of Telemedicine services and include clear instructions on how to access Healthcare Services through Telemedicine on the Contractor’s website and in the Member Handbook.”
