Customer Assistance Programs. Customers expressing an inability to pay may qualify for a payment arrangement plan or a Deferred Payment Plan. Customer is urged to contact Customer Care for details and assistance. Stream also offers an Average Billing option, which helps you manage your electricity budget by allowing you to pay an averaged amount every month. Only a Customer who is not delinquent with Stream may request Average Billing. To calculate the amount that you will pay each month, we add your current xxxx amount to your previous 11 xxxx amounts for your service address, if available. We then take the total and divide the amount by 12 or by the total months available for your service address. If you do not have previous bills in your name at the service address or if you do not have 11 monthly bills at the service address, we take the previous usage that is available for the service address and apply your current price to calculate your average monthly payment amount. Finally, we add or subtract 1/12th of any Deferred Balance that you have accumulated. The Deferred Balance is any difference between your average monthly payment amount and your actual monthly charges. In the event the contract is canceled or terminated or your electric service is disconnected the Average Billing option does not affect your obligation to pay for all actual usage.
Customer Assistance Programs. Stream will offer the opportunity to voluntarily contribute to a xxxx payment assistance program for qualified residential customers who have financial hardships and need assistance paying their xxxx(s). Further, Stream will have an average billing plan available. Except for a Customer whose name is on the xxxx and who is Texas Lite-Up qualified, only a Customer who is not delinquent with Stream may request average billing. The amount is calculated by adding the current invoice amount to the previous eleven months’ billed amounts for the service address. That total amount is divided by either twelve or by the number of months’ billed amounts available for the service address. Finally, 10% of any unpaid difference carried over from previous months is added or subtracted based on whether Customer has under or overpaid. If Customer’s account becomes delinquent, Stream reserves the right to remove Customer’s account from average billing and to require payment of actual invoiced charges on a go-forward basis. Upon termination of average billing or service altogether, Stream reserves the right to true-up any over- or under- payment. For customers expressing an inability to pay, they may qualify for a payment arrangement plan or a Deferred Payment Plan. Customer is urged to contact Customer Care for details and assistance.
Customer Assistance Programs. Stream Energy will offer each customer the opportunity to voluntarily contribute to a xxxx payment assistance program for qualified residential customers. Further, Stream Energy will have an average billing plan available, referred to as Balanced Billing throughout this agreement. Information regarding the enrollment of our Balanced Billing plan will be included in future xxxx notices. Upon the Customer requesting the Balanced Billing plan, Stream Energy may require up to six (6) months historical usage at your residence. Your Balanced Billing plan amount will be calculated based upon your historical usage, to the extent available, or a forward projection of annual usage. Your budget amount will be recalculated at least annually, but no more frequently than quarterly. The resulting amount is your balanced or level payment for the term of your contract. However, review of under or overcollection can occur at any time during your initial term by Stream Energy, which reserves the right to include an associated settlement charge or credit on your monthly xxxx to account for these under or overcollections. In addition, if you become delinquent on any xxxx after establishing balanced billing, Stream Energy reserves the right to take you off balanced billing and to require you to pay actual invoiced charges on a going forward basis. Stream Energy also retains the right to calculate the xxxx sent to Customer (an “Invoice”) based on estimated meter readings in the absence of actual meter readings from the respective Local Wires Company or the Independent System Operator (an “ISO”) for that territory. Once actual meter readings are received, Stream Energy will make adjustments on a subsequent Invoice. In the event that Customer is interested in setting up Automatic Bank Draft or Automatic Credit Card Pay, please contact the Customer Service department of Stream Energy as provided in Section 1 above.
