Complaints and Compliments. 6.11.1 Because SEPTA places such a high premium on service safety and quality, customer feedback of all kinds is very important and must be used for continuous service improvement. For this reason, SEPTA will be the single point of contact for customer feedback and will relay this feedback to the Contractor via Veritas software.
Complaints and Compliments. The Provider shall set up and maintain a written compliment, complaints and suggestion procedure, in accordance with the Council’s compliments, compliments and suggestion procedure and shall monitor and evaluate the effectiveness of its delivery of the Service. The Provider shall make available to the Council the written compliment, complaints and suggestion procedure. The Provider shall ensure that all relevant staff engaged in the provision of the Service are fully aware of the compliment complaints and suggestion procedure and shall keep detailed, accurate and complete records of all compliments, complaints and suggestions received and the responses. The detailed and complete records shall be forwarded to the Council’s complaints officer at a frequency to be agreed with the Provider. The Complaints Procedure: The complaint process shall be straight forward and easily accessible to Service Users and / or any one acting on their behalf (‘the Complainant’) The Provider shall ensure that the Service Users and / or representatives are aware of this procedure and shall ensure that all relevant documentation is made available on demand. The complaint process shall be fair and transparent and shall not result in reprisals against the Service User and / or their representative. The Provider shall deal with all complaints in the first instance, promptly, efficiently and must investigate all complaints. The Complainant must be treated with respect and courtesy and the Provider shall provide all assistance as may be required by the Complainant to enable the Complainant understand the procedure or advice or where they may obtain such assistance. The Complainant must be told the outcome of the investigation of their complaint and the action taken. The complaint process shall be fully documented setting out the action taken, the outcome and whether or not the Complainant is satisfied. The complete and comprehensive detail shall be forwarded to the Council. The investigations must be carried out and the complaint resolved with 10 days of receipt of the complaint. Where the complaint is not resolved or cannot be resolved under the Provider’s complaints procedure, or where the Service Users or his representative so requests, the Provider shall assist the Complainant to access the Council’s complaints procedure and will assist and co-operate with the Council in carrying out any investigations for the purpose of resolving the complaint If a complaint is made to the Local G...
Complaints and Compliments. 33.1 If the Tenant has a complaint or wishes to register a compliment about any service provided by the Council they can do so under the Council's procedures in force at the time.
Complaints and Compliments. The Provider shall operate a complaints and compliments procedure and shall at the Authority’s request provide to the Authority and any Service User a copy of the procedure which shall be in a form that is accessible to the Service User. The Provider’s complaints procedure must:
Complaints and Compliments. Hurworth House School has an established Complaints Procedure and a copy of the appropriate documentation is available if required. If any parent or pupil felt that a complaint had not been adequately dealt with by the School then they could seek independent advice on this matter through either Contacting your local SEN Independant Advise & Support Services (IASS) office, details can be found at xxx.xxxxxxxxxxx.xxx.xx or Ofsted Tel No: 00000 000000 Fortunately the School is more used to dealing with compliments than complaints and these are passed on to both staff and pupils through a variety of formal and informal means. Generally speaking compliments are announced in assemblies every Friday morning and where appropriate are relayed to parents either in writing from the Headteacher or verbally via the Keyworker over the telephone. Staff are also made aware of compliments through the various staff meetings which are held weekly.
Complaints and Compliments. 15.1 The Provider must maintain a comprehensive record of all complaints and compliments received regarding the Services and the Site and shall assist the Council in discharging its obligations concerning the investigation and resolution of any complaints.
Complaints and Compliments. A separate report shall provide all pertinent information regarding complaints including: time, date, name, address, phone and accurate account of complaint expressed by client. The Contractor shall also comment on action that was or needs to be taken.
Complaints and Compliments. Excelsior Care aims to ensure that all Funders and/or Service Users are given the highest degree of care and the best possible service. However, a clearly defined complaints/compliments procedure exists and full details are available to you on request.
Complaints and Compliments. 25.1 The Provider shall have a written procedure for dealing with Complaints and Compliments it receives from any source in respect of the Services it provides.
Complaints and Compliments. 23.1. The Provider shall set up and maintain a written compliment, complaints and suggestion procedure, in accordance with the Council’s compliments, compliments and suggestion procedure and shall monitor and evaluate the effectiveness of its delivery of the Service. The Provider shall make available to the Council the written compliment, complaints and suggestion procedure.
