Complaint Handling Procedures. Subrecipient shall comply with grievance procedures, as defined by the program’s funding stream. Subrecipient shall advise participants of their right to file complaints and of the procedures for resolution of complaints. Subrecipient shall follow program’s procedures for handling complaints which is available from the County’s Project Manager for alleging a violation of regulations, grants or other agreements. Any decision of the County, the State or the Federal government relating to the complaint shall be binding on Subrecipient.
Complaint Handling Procedures. CONTRACTOR shall comply with the "Complaint Handling Procedures” under the Act, a copy of which is available from the CONTRACT ADMINISTRATOR. CONTRACTOR shall advise participants of their right to file complaints under the Act and of the procedures for resolution of any complaints. CONTRACTOR shall follow COUNTY’s procedures for handling complaints which is available from the CONTRACT ADMINISTRATOR alleging a violation of the Act, regulations, grants or other agreements under the Act, and any decision of the COUNTY, the State or the Federal government relating to the complaint shall be binding on and shall be followed by CONTRACTOR.
Complaint Handling Procedures. At CAM, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and MFDA approved brochure describing other options for you to pursue your complaint. We review all complaints fairly, taking into account all relevant documents and statements obtained from you, our records and any other relevant sources. Once our review is complete, we will provide our response, which will be in writing if your complaint was in writing. We endeavour to provide our response within 90 days of receiving your complaint, along with a summary of the results of our investigation, an explanation of our decision and other options if you are not satisfied with our response. If we cannot provide our response within 90 days, we will inform you of the delay, explain why our decision is delayed and advise when you can expect to receive our response. We will also respond to communications you send us after the date of our response to the extent necessary to implement a resolution or to address any new issues or information you provide. If you are a Québec resident, you may consider the free mediation service offered by the Autorité Des Marchés Financiers. XXX has a Designated Complaints Officer who oversees our complaint handling process. If you have a complaint about our services or a product, you may contact us at: Credential Asset Management Inc. Attention: Complaints Officer 000 - 0000 Xxxx Xxxxxxx Xxxxxx Xxxxxxxxx, XX X0X 0X0 Telephone: 0.000.000.0000 Email: xxxxxxxxxxxxxx@xxxxx.xx
Complaint Handling Procedures. We process many customer account transactions each day and we try very hard to ensure that your business is handled in an efficient and courteous manner. We have set up procedures for customers that wish to bring a concern to our attention and encourage you to follow the complaint procedures outlined here. Step One: If you should have any complaint, please contact our Merchant Services Centre at 000-000-0000 or you may also write to our Manager of Customer Service at: Amex Bank of Canada 000 XxXxxx Xxxxxx Markham, Ontario L3R 4H8. Attention: Manager Customer Service Step Two: If your concern is not resolved to your satisfaction, you should write to our Manager of Customer Care Support at the address that follows. Please see the “Timelines” section below. Amex Bank of Canada 000 XxXxxx Xxxxxx Markham, Ontario L3R 4H8 Attention: Manager Customer Care Support Step Three: If the issue remains unresolved, you may contact the internal Amex Bank of Canada Ombudsman. Please see the “Timelines” section below. Toll-free Telephone: 0.000.000.0000 Local: 000.000.0000 Toll-free Fax: 0.000.000.0000 Local: 905.940.7670 TTY: 0.000.000.0000 Local: 905.940.7701 Website: xxx.xxxxxxxxxxxxxxx.xx/xxxxxxxxx By writing: Amex Bank of Canada 000 XxXxxx Xxxxxx Markham, Ontario L3R 4H8 Attention: Amex Bank of Canada Ombudsman 000000 K (8/10) Canada Step Four: If the Internal Amex Bank of Canada Ombudsman’s Office cannot resolve the issue, you may contact the Ombudsman for Banking Services and Investments (OBSI) as outlined below. Please note that you may contact OBSI earlier than Step Four as set out in the “Timelines”” section below. The Ombudsman for Banking Services and Investments can be reached at: 000 Xxx Xxxxxx Xxxxx 0000, X.X. Xxx 0 Xxxxxxx, Xxxxxxx X0X 0X0 Toll-free Telephone: 0.000.000.0000 Local: 000.000.0000 Toll-free Fax: 0.000.000.0000 Local: 416.225.4722 Email: xxxxxxxxx@xxxx.xx Website: xxx.xxxx.xx Timelines: We work hard to ensure that your complaint is acknowledged and investigated in a timely manner. If you have not followed the complaint escalation steps as outlined above, we may forward your concern to the appropriate complaint handling level for investigation and response. Once your complaint reaches Step Three, we will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 90 days. In the event that we are unable to respond within that time period, a notice will be provided to you estimating the completion ...
Complaint Handling Procedures. At Credential Securities, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and IIROC approved brochures describing other options for you to pursue your complaint. The IIROC brochures “
Complaint Handling Procedures. BOCC is committed to providing high quality service to our clients. If you are not satisfied and have a complaint relating to our services and/or charges, you can follow procedures disclosed in Disclosure Documentation.
Complaint Handling Procedures. SUBRECIPIENT shall comply with the “Complaint Handling Procedures”, a copy of which is available from the PROJECT MANAGER. SUBRECIPIENT shall advise participants of their right to file complaints and of the procedures for resolution of any complaints. SUBRECIPIENT shall follow the COUNTY’S procedures for handling complaints which is available from the COUNTY’S PROJECT MANAGER for alleging a violation of regulations, grants or other agreements. Any decision of the COUNTY, the State or the federal government relating to the complaint shall be binding on SUBRECIPIENT.
Complaint Handling Procedures. 8.1.1 Within thirty (30) days after the Commencement Date of this Agreement, the Franchisee shall establish and maintain prompt and efficient complaint handling procedures for handling complaints from customers and others and for handling complaints forwarded to the Franchisee by DoITT, which procedures follow all applicable laws, rules and regulations and this Section. Such procedures shall be in writing, and Franchisee shall maintain copies at Franchisee’s office and make them available to the public and the Commissioner upon request.
Complaint Handling Procedures. 13 6. Inquiries...............................................................................................14 7. Authorizations..........................................................................................14 8.
Complaint Handling Procedures. (a) The parties will cooperate with each other in providing information necessary to respond to any complaints of policyholders concerning the Reinsured Policies. For purposes of this Section, a complaint shall not include Litigation which will be managed as provided in Article VIII.
