Commercial Services’ Responsibilities. Commercial Services will have the responsibility for delivering the services specified, to the level agreed in this SLA and will be responsible for producing evidence to support the Performance Indicators that have been developed to measure the progress towards the Service Objectives. In addition, Commercial Services will agree a programme of continuous improvement in performance targets, where practicable, to fulfil the Council’s responsibilities under ‘Best Value’ legislation. To deliver the services in this agreement, Commercial Services will be specifically responsible for: ❑ Recruitment and employment of staff, including all necessary training, to carry out its primary tasks; ❑ Standards of staff behaviour and appearance; ❑ Recruitment of suitable sub-contractors to carry out specialised work or tasks that cannot be performed cost effectively by direct employment; ❑ The Health and Safety of all staff, whether directly or indirectly employed on delivering these services; ❑ Supply of all vehicles and equipment, including maintenance, necessary to perform the tasks it chooses to carry out itself; ❑ The production of annual work schedules; ❑ The publishing of dates to be worked in lieu of Bank Holidays and informing customers.; ❑ The achievement of recycling targets, within budget and resource, agreed by Members and supported by benchmarking with other unitaries to be within the top quartile for set out rate, participation, weight collected and cost per tonne collected; ❑ Supply of all materials, with the exception of domestic wheeled bins, plastic sacks and recycling boxes and wallets; ❑ Investigation and reporting, where necessary, on customer complaints and requests; ❑ Compliance with all legislation and procedures relating to its operation of these services; ❑ Monitoring and reporting back to Members on the quality of work performed, including the joint reporting of PIs; ❑ Reporting back to Members on financial and service performance, including results of independent audit information and customer surveys such as Community Street Audits; ❑ Interfacing with Members for general service matters ❑ Service Improvements, in accordance with the procedures for amending the Agreement. Section Seven
