Arrival Window. If you would like to be present for your cleaner, please understand that we have a 1-hour window of arrival. For example; if you are booked at 10:00 am, your cleaning crew will arrive between 10:00 am-11:00 am. Many things can affect our schedules, such as cancellations, lockouts, a cleaning taking longer than expected, etc. If we are running behind or ahead of schedule, our office will call or text you with an updated time of arrival.
Arrival Window. If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. We will arrive any time within your scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit, a cancellation fee of $50 will be charged.
Arrival Window. We ask that you please allow us a 1 hour arrival window from the time you choose. Our staff does multiple jobs each day and some may take a little longer than expected. For example, if you choose 10:00am, your start time is between 10:00am and 11:00am. Please make sure you are looking out for us around your start time. Surface Restoration Is An Additional Cost Certain stain removal is NOT INCLUDED in our standard soft washing package and will cost extra. Please let us know if you need any of these surface restoration services so we can provide you with a quote: - Rust, Irrigation, & Clay Stain Removal - Oxidation Removal (Failed Paint & Coatings) - Efflorescence Removal - Chewing Gum Removal - Graffiti & Paint Spill Removal - Loose Paint Removal - Vine & Artillery Spore Removal - Tape Residue Removal - Stain Or Sealer Stripping Sometimes we may request a few photos to be able to provide you with a quote and rarely we will need to give you a quote upon arrival while we are there doing another exterior cleaning service. Some Stains May Be Trapped In Rubber, Caulking or Sealed Surfaces We can never guarantee to completely remove stains from rubber, or caulking due to the fact that stains may have been trapped inside the material when it was heated and expanded during warm weather. If you have a sealant put down over an exterior surface, there may be stains trapped underneath the sealer that weren't 100% removed prior to sealing. In some rare cases, organic growth can grow under the sealer causing black and green stains over time. The only way to remove the stains is to completely strip the sealer first so that the stains can be reached. Stripping sealers is an additional cost and will need to be quoted upon arrival. Please Do NOT Schedule Other Service Providers The Same Time As Us & Keep People & Pets Away From Our Work Area Our chemicals & equipment could be harmful if used improperly. We will not work with people or pets present in our work area for safety reasons. Please make sure not to schedule any other service providers to be there the same time as our company. If our crew is unable to work at our desired pace due to people or pets being present in our work area, we will leave & charge at least a $50 rescheduling fee to come back another day. You will still be charged the full amount for the scheduled service on top of the rescheduling fee. Limited Life Time Roof Stain Stain Warranty Letting black and green algae eat at your roof will take years off you...
Arrival Window. If you wish to be present during the cleaning visit, please be advised that our team is expected to arrive precisely on time. Client is expected to be present or have made arrangements to access to the home at the scheduled time. Failure to do so may result in having to reschedule or cancel the service. A cancellation fee of $50 will be charged. Cancellations and Rescheduling We require at least twenty-four (24) hours notice for the cancellation or rescheduling of any appointment. In the event of cancellation or last minute rescheduling, a cancellation fee of $50 will be assessed. Tardiness Many things can impact our schedules, including cancellations, lockouts, etc. Should our staff be running late to the appointment, Client will be notified as soon as possible and provided with a new expected time of arrival.
Arrival Window. If you wish to be present during the cleaning visit, please be advised that we provide arrival windowse We will arrive any time within your scheduled arrival windowe You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival windowe Failure to do so may result in having to cancel or reschedule your visit, a cancellation fee of $50 will be chargede Cancellations/Rescheduling: We require at least 2 business days notice for the cancellation and/or rescheduling of any scheduled appointmente In the event of cancellation/rescheduling with less than 2 business days notice, a cancellation fee of $50 will be assessede We are very strict on our cancellation/rescheduling policy, please honor ite Tardy: Many things can afect our schedules, such as cancellations, lockouts etce If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrivale Pets: We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning dayse We should be made aware of any special requirements in safeguarding your pet(s)e For health reasons we will leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal mattere We will do our best to clean around these arease If your pet has an accident, it will be your responsibility to clean it upe
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