upheld means that a complaint has been finalised wholly or partially in favour of the complainant and that –
upheld means that a complaint has been finalised in that –
upheld in relation to a complaint means that the complaint has been finalised in such a manner that the complainant has explicitly accepted that the matter is fully resolved or that it is reasonable for the financial institution to assume that the complainant has so accepted. A complaint should only be regarded as upheld once any and all undertakings made by the financial institution to resolve the complaint have been met.
More Definitions of upheld
upheld in relation to a complaint means that the complaint has been finalised in such a manner that the complainant has explicitly accepted that the matter is fully resolved or that it is reasonable for us to assume that the complainant has been so accepted.
upheld in relation to a complaint means that the complaint has been resolved in favour of the complainant and the complainant has accepted this in that –
upheld means that a complaint has been finalised in full or partially in favour of the complainant and that:
upheld means that a complaint has been finalised wholly or partially in favour of thecomplainant and that:
upheld means the complaint has been finalized wholly or partly in favor of the complainant, and (i) the complainant has explicitly accepted that the matter is fully resolved, or (ii) it is reasonable for the insurer to assume that the complainant has so accepted, and (iii) all undertakings made by the insurer to resolve the complaint have been met or the complainant has explicitly indicated its satisfaction with any arrangements.
upheld in relation to a complaint means that the complaint has been finalised in such a manner that the complainant has explicitly accepted that the matter is fully resolved or that it is reasonable for Nedbank Insurance to assume that the complainant has so accepted. A complaint should be regarded as upheld only once any undertakings made by Nedbank Insurance to resolve the complaint have been met.
upheld means that a complaint has been finalised in full or partially in favour of the complainant and that:• The complainant has accepted the matter and has been resolved in full;• It is reasonable for the financial institution to assume that the complaint has been accepted; or• All steps taken by the financial institution to resolve the complaint have been met, and/or the complainant has indicated their satisfaction with any arrangements to ensure such steps will be met by the financial institution within an acceptable time frame.