Unscheduled Downtime means any time when any or all of the applications and Services provided by the Supplier to the Customer shall be unavailable to the Customer due to unexpected system failures other than Scheduled Downtime or the downtime is attributable to events not under the control of the Supplier.
Unscheduled Downtime means the total amount of time during a calendar month, measured in minutes, during which Customer is not able to access the features and functions of the SaaS Services, other than downtime shorter or equal to 15 minutes and Scheduled Downtime, as defined above.
Unscheduled Downtime means total number of minutes of actual time the Software or Hosting Environment, as applicable, were not available, which does not qualify as Scheduled Downtime, but specifically excludes any Excusable Downtime.
Examples of Unscheduled Downtime in a sentence
In order to receive a Services Credit, the Licensee must notify Licensor by opening a Trouble Ticket within 24 hours of an outage, and Licensor must verify that the outage was a result of Unscheduled Downtime.
The inability of Customer or Participants to access and use the Services due to open internet restrictions and/or any blocking or interference imposed by governmental authorities or other actors is not a Service Incident, Unscheduled Downtime or failure by Questionmark to perform under this Agreement.
Measure Time Period – Scheduled Downtime – Unscheduled Downtime x 100 Time Period – Scheduled Downtime SLA Target 99.95% Frequency To be measured over a calendar month and to 2 decimal places.
Measure Time Period – Scheduled Downtime – Unscheduled Downtime x 100 Time Period – Scheduled Downtime SLA Target 99.5% Frequency To be measured over a calendar month and to 2 decimal places.
Customer may report Unscheduled Downtime at any time (“24x7x365”) by sending Lattice an e-mail to xxxxxxx@xxxxxxx.xxx.
More Definitions of Unscheduled Downtime
Unscheduled Downtime means any time where the Service is unavailable which is not the result of a Downtime Exception.
Unscheduled Downtime means unavailability of the Assessment Delivery Service for any reason except Scheduled Maintenance, Emergency Maintenance and a Force Majeure Event. Unavailability due to Customer actions or requests, or some specific functions not material to the Assessment Delivery Service, is not Unscheduled Downtime.
Unscheduled Downtime means the total number of Unavailable Minutes during the relevant Month, excluding any Scheduled Downtime, Critical Downtime and/or any No Fault Unavailability.
Unscheduled Downtime means any downtime that has not been planned by Cisco in advance.
Unscheduled Downtime means the total number of minutes in a given month during which the RFC Publisher Service has been unavailable to Customer due to causes within the Vendor Span of Control.
Unscheduled Downtime. (UDT) means the total amount of time during any calendar quarter, measured in minutes, during which the Customer is not able to access the features and functions of the Service or unavailability resulting from (i) non-compliance by Customer with any provision of the Terms or this Service Level Agreement (“SLA”); (ii) incompatibility of Customer’s equipment or software with the Service; (iii) acts or omissions of Customer or Customer’s employees, agents, contractors, or vendors, or anyone gaining access to the Service by means of Customer’s passwords or equipment; (iv) network unavailability or Customer’s bandwidth limitations; (v) unavailability of a software integration due to circumstances beyond our reasonable control; (vi) Force Majeure; or (vii) Scheduled Downtime.
Unscheduled Downtime means an Outage that is not Schedule Downtime.. “Scheduled Uptime” shall mean any time during a Calendar month that is not Scheduled Downtime. “Available For Use” shall mean the ability of the Application Services to be utilized or accessed as contemplated under the Agreement(s), including conformance to the Specifications, and without material degradation of performance, but excluding Scheduled Downtime. In the event 99.9% Availability during Critical Hours for the Application Services is not achieved, but at least 98.0% Availability for the Application Services during Critical Hours is achieved, then the credits shall be incurred as follows: 10% of monthly Application Services fees for the first month, 15% of monthly Application Services fees for the second consecutive month, and 20% of monthly Application Services fees for the third consecutive month and each consecutive month thereafter. In the event at least 98% Availability for the Application Services during Critical Hours is not achieved, but at least 95.0% Availability during Critical Hours for the Application Services is achieved then the credits shall be incurred as follows: 20% of monthly Application Services fees for the first month, 25% of monthly Application Services fees for the second consecutive month, and 30% of monthly Application Services fees for the third consecutive month and each consecutive month thereafter. In the event at least 95% Availability during Critical Hours for the Application Services is not achieved, then the credits shall be incurred as follows: 20% of monthly Application Services fees for the first month, and 25% of monthly Application Services fees for the second consecutive month, 30% of monthly Application Services fees for the third consecutive month and each consecutive month thereafter. [**Provide two to three examples using specific dollar amounts applicable to the contemplated transaction. See preceding example.**]