Unplanned Downtime definition

Unplanned Downtime means any time (i) the Service is not available because of an event or circumstance other than Planned Downtime and (ii) the amount of time required by Conga to resolve or provide a work-around for the failure of any documented feature required to complete a primary function of the Service in accordance with the Product Specifications.

Unplanned Downtime means an instance other than the planned down time in which ordered services are not available to TENDERER.

Unplanned Downtime means any temporary loss of function of the Facilities that is not a Planned Downtime and is not the result of a breach by the Company or its subcontractors of any of its obligations under this Agreement.

Examples of Unplanned Downtime in a sentence

• This SLA sets out Customer’s sole and exclusive remedies with respect to any Unplanned Downtime or outages, downtime, interruptions, or call quality issues with respect to the Ordered SaaS Services or any failure by 8x8 to meet the service levels or commitments set out in this SLA.

• In the event of Excess Unplanned Downtime for three (3) or more calendar months in any period of six (6) or fewer consecutive calendar months, Customer shall be entitled to terminate this Agreement on immediate written notice; however, this right to terminate shall forever and irrevocably lapse, expire, and be waived if not exercised by Customer in accordance with the applicable terms of the Agreement within five (5) days following the end of the calendar month during which such termination right arose.

• In addition, in the event of Excess Unplanned Downtime and Customer’s opening of a related ticket with 8x8 Support, 8x8 shall, upon Customer’s request, provide Customer with analytics and information regarding such incident.

• In the event of Unplanned Downtime in excess of .01% (for VO) or .05% (for VCC) in a calendar month (“Excess Unplanned Downtime”), Customer shall be eligible to receive a credit in the amount of ten percent (10%) of the total amount of Service Fees incurred by Customer for the Ordered VO/VCC Services for such calendar month, provided that such percentage shall increase to thirty percent (30%) in the event that such Excess Monthly Unplanned Downtime exceeds 1.0% in such calendar month.

More Definitions of Unplanned Downtime

Unplanned Downtime means all of the following:

Unplanned Downtime means the aggregate number of minutes during which the Measured Service was not Available (as defined for the relevant Service Level) during the respective Measurement Period and does not include Excluded Downtime.

Unplanned Downtime means the total time to restore all Severity Level 1 Incidents during the Measurement Period, plus any unplanned maintenance time (subject to the Exclusions in Clause 1.5.4).

Unplanned Downtime means an instance other than the planned down time in which

Unplanned Downtime is the total time (in minutes) of non-availability in a calendar month without the Planned Downtime and without downtime as a result of circumstances outside the control of Hotel Beacons GmbH. These circumstances include, in particular: (i) breaches of provisions of the Contract by the Contracting Party, (ii) non-compliance with provisions of this SLA by the Contracting Party, (iii) incompatibility of equipment or software of the Contracting Party with the agreed requirements regarding the use of Services, including the requirements presented in the access logs, (iv) inadequate or insufficient performance of the systems or equipment of the Contracting Party, (v) use of Services by the Contracting Party that considerably exceeds the agreed volume, or (vi) force majeure (as defined in the SaaS Contract). • Measuring point § conichi Service - Handover point for conichi Merchant Center • Measurement time § Calendar month during the term of the SaaS Contract Classification Criterion Level 1 (urgent) Software, App or other service is not available at all. Level 2 (medium) Software, App or other service is available, however, use is restricted. Xxxxx 0 (xxx) Software, App or other service is available; however, use is limited to a certain extent.

Unplanned Downtime means any time during which a problem with the Oracle Cloud Services prevents Your connectivity. Unplanned Downtime does not include any time during which the Oracle Cloud Services or any Oracle Cloud Services component are not available due to: (i) scheduled maintenance, (ii) circumstances outside of Oracle’s control and other force majeure events (e.g.,

Unplanned Downtime means any time during which a problem with the Oracle Cloud Services prevents Your connectivity. Unplanned Downtime does not include any time during which the Oracle Cloud Services or any Oracle Cloud Services component are not available due to: (i) scheduled maintenance, (ii) circumstances outside of Oracle’s control and other force majeure events (e.g., outages initiated at Your request, outages caused by non-Oracle electrical, network, telecommunication, or other connectivity equipment, security attacks, natural disasters, or political events), (iii) any actions or inactions of You, Your Users or any third party (other than any Oracle agents and contractors who Oracle has engaged to perform the applicable Oracle Cloud Services) or