Unavailable Time means a period of time when there is a total break in transmission.
Unavailable Time means the total minutes from when a trouble ticket is opened until the problem is restored and deemed acceptable by the Customer minus Stop Clock minutes.
Unavailable Time means the period of time (expressed in minutes) during which a Qualifying Incident exists that the network is unavailable, as measured by TIME in accordance with the parameters set out in the applicable Service Schedule;
Examples of Unavailable Time in a sentence
Condition Criteria Wholly Unavailable Time occurs when the process or function was suspended, halted or denied due to the criteria adjacent arising.
The inability for Customer and all of their clients to be able to utilise the Clearing Functions Partial Unavailable Time occurs when the process or function was affected due to the criteria adjacent arising.
Such submission shall include: (A) “SLA Request” as the subject of the e-mail communication; (B) the dates and times of Unavailable Time for which a Credit is being requested; and (C) any documentation supporting the Credit request.
More Definitions of Unavailable Time
Unavailable Time means the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls.
Unavailable Time. “Unavailable” or “Unavailability” consists of the number of minutes that GTT's network is not Available, subject to the exclusions set forth in Section 13 of this Schedule.
Unavailable Time means the SendBird Services are not accessible; provided that service issues or outages relating to any Allowable Downtime shall not be deemed as Unavailable Time.
Unavailable Time means the aggregate number of minutes that Sites that transmit Commercial Traffic are unavailable or not operational in the relevant calendar month.
Unavailable Time means the SignalWire Cloud is not available for use according to performance and monitoring services offered by SignalWire at its sole discretion (the “Monitoring Service”). The Monitoring Service reports if the SignalWire Cloud APIs are available or not available at xxxxx://xxxxxx.xxxxxxxxxx.xxx, provided, however, that service issues or outages relating to any Exclusions (as defined in Section 3) shall not be deemed Unavailable Time.
Unavailable Time means the number of minutes that the Software is Unavailable, excluding the period of time corresponding to Maintenance and/or SLA Exclusions.
Unavailable Time means Cal4care is not available for use according to third party performance and monitoring services contracted by Cal4care at its sole discretion (the “Monitoring Service”). The Monitoring Service reports of availability can be found at xxxxxx.xxx0xxxx.xxx; provided that service issues or outages relating to any Exclusions (defined below) shall not be deemed as Unavailable Time.