Time to Respond definition

Time to Respond means the time that would lapse between the Customer logging the service ticket and the Remote/On-Site Response.
Time to Respond means the elapsed time between registration of a problem (e.g., through notification by Xxxxxxxx' Network Customer Care) or service request to WinStar and the commencement of efforts.
Time to Respond means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that Vendor notifies appropriate Customer personnel of such problem and of those efforts being undertaken by Vendor to resolve such problem. "Mean Time to Respond" for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that the affected Services are restored to normal operations in accordance with applicable Service Levels, Acceptance Criteria and Specifications. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the average of all of the maximum times corresponding to [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] during such [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] plus the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. Vendor will not close any problem ticket associated with a particular problem until the appropriate Customer CONFIDENTIAL TREATMENT REQUESTED representative and a Vendor representative agree that such problem ticket may be closed.

Examples of Time to Respond in a sentence

  • The Mean Time to Respond objective is two (2) hours from Company’s receipt of notice of such failure.

  • Time to Respond with Required Information Every sixty (60) minutes (during business & extended hours) for recurring notifications, until point of resolution subject to the major Incident handling procedure ("R-Y-G notification process”).

  • Mean Time to Respond ("MTTR") SPResponse/Resolution time by request category:will respond to and resolve customersupport tickets within a reasonable • Low/Informational: No Time Frame amount of time.

  • EPB Fiber Optics commits to a 4 Hour Mean Time to Respond Performance Objective.

  • DC-Net Mean Time to Repair (MTTR) commitments on verifiable transport Service outages are: Time to Respond – 1 hour (Confirmation by DC-Net/DC-NOC occurs within 1 hour – usually within 30 minutes.

  • Time to Respond means the length of time from when you report the trouble and CDS is given access to all necessary Service components to until the time CDS starts restoration activities.

  • ALC-TECH , shall solve such problem, prior to the expiry of the Mean Time to Repair which commences from the time at the expiry of the Mean Time to Respond PROVIDED it is not prevented and the problem is material.

  • Change guarantees a Mean Time to Respond of 30 minutes or less for trouble tickets classified as Priority 1, otherwise a Service Credit will be provided to the Eligible Customer.

  • Severity Level of Issue Credit for Failure to Meet to Time to Respond 1 3% of the Monthly Subscription Fee if time exceeds Support Plan Response Time by four hours or more, and an additional 1% for each business day thereafter, but the total credit will not exceed 10% of Monthly Subscription Fee.

  • This will be the existing basic notification to the OCIT distribution list that includes the CI (Equipment impacted) and Agency information Time to Respond <15 minutes 98% Transaction Range Amount of Failures that Cause SLR Miss 0-25 >1 = 2 Failures cause a miss 26-50 >2 = 3 Failures cause a miss Monthly measurement with fifty-one (51) or more Transactions will follow the normal percentage calculation.


More Definitions of Time to Respond

Time to Respond means, the time between the problem being logged and the customer being given a job number and the technician beginning the job” As this applies to Severity Levels One (1) and Two (2) this will also include the informing of Datec’s senior operational management. Pricing Adjustments
Time to Respond is defined as time taken to respond to end-to-end Service during a total outage based on trouble ticket time. Unavailable time starts when Customer opens a trouble ticket with Green Cloud Customer Support at Xxxxxxx@xxxxxxxxxxxx.xxx and releases the Service for immediate testing. Unavailable time stops when the service is again available to the Customer. Priority 1 (PTY 1) outages resulting from any of the following are not subject to the TTR SLA:  Force majeure (as noted above);  Green Cloud Internet Network maintenance;  Customer-ordered third-party circuits;  Inappropriate Service configuration change(s) made by or through Customer at the Green Cloud Enterprise Center web-site;  Customer Premise Equipment including, but not limited to, Customer-provided PBX, black- listed phones, SIP phones, firewalls, Router/modem and/or Analog/Ethernet Adapter;  Acts or omissions of Customer or its users, or any use or user of the Service that is authorized by or enabled through Customer but outside the scope of Customer's service; In addition, the TTR SLA does not cover "Customer Time," which is the time identified on the trouble ticket (if any) attributable to, or caused by, through no fault of Green Cloud, the following: (a) incorrect or incomplete contact information provided by Customer which prevents Green Cloud from completing the trouble diagnosis and service restoration; (b) Green Cloud being denied access to network components at the Customer location when access is required to complete trouble shooting, repair, diagnosis, or acceptance testing; (c) Customer's failure or refusal to release the circuit for testing; (d) Customer being unavailable when Green Cloud calls to close a trouble ticket or verify service restoration, (e) any other act or omission on the part of Customer; or (f) down time caused by the Local Exchange Carrier (LEC) local loop for periods where the LEC's maintenance support is not available. Credit Process To receive a credit, Customer must submit their request within 30 business days after the month in which the SLA standard was not met. Customer must email Xxxxxxx@xxxxxxxxxxxx.xxx and provide all required information (e.g., account number). Customer is responsible for tracking the time (on trouble tickets) that any unit of the Service is unavailable. If Green Cloud Customer Support confirms Customer's request (i.e., that the Jitter SLA was not met), then Customer shall receive a credit to its account equal to one hour’s share of t...
Time to Respond means the duration between when an Incident is reported to the Contractor and when a Contractor support technician or engineer provides initial feedback to County. Calculation: Performance = Actual time to respond/target time to respond.
Time to Respond. Means (i) in the case of measuring Amdocs' response to Billing Questions, the summation of time between the notice to Amdocs of a Billing Question and Amdocs acknowledgement of such billing problem.( After acknowledgement Nextel and Amdocs will agree to a prioritization as defined in CPS Time to Repair where the billing question will be tracked for resolution); and (ii) for all other issues the summation of the time between the notification to Amdocs of an Issue and Amdocs' acknowledgement of Issue ownership.
Time to Respond has the meaning set forth in Schedule 2.6(a).
Time to Respond means the elapsed time between (i) the time that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment], until (ii) the moment that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. "Mean Time to Respond" for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment], until (ii) the moment that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. CONFIDENTIAL TREATMENT REQUESTED

Related to Time to Respond

  • PQQ Response means the response submitted by the Supplier to the pre-qualification questionnaire issued by the Authority on 06/03/2012;

  • Emergency Response Plan means the plan constituting the set of procedures developed by the Owner for dealing with an Incident which may impact on the Network or Connecting Infrastructure, including all actions to be taken to minimise or alleviate any threat or danger to any person or property:

  • Emergency response as used in RCW 38.52.430 means a public

  • Initial Response means the first contact by a Support Representative after the incident has been logged and a ticket generated. This may include an automated email response depending on when the incident is first communicated.

  • FOIA notice means a decision notice, enforcement notice and/or an information notice;

  • Emergency responder means an individual who is required to possess a license, certificate, permit, or other official recognition for his or her expertise in a particular field or area of knowledge and whose assistance is utilized or is desirable during an emergency. Emergency responder includes, but is not limited to, emergency medical services personnel; physicians; nurses; mental health, veterinary, or other public health practitioners; emergency management personnel; public works personnel; and firefighters, including firefighters trained in the areas of hazardous materials, specialized rescue, extrication, water rescue, or other specialized area. Emergency responder does not include law enforcement officers or other law enforcement personnel.

  • Locational Deliverability Area Reliability Requirement means the projected internal capacity in the Locational Deliverability Area plus the Capacity Emergency Transfer Objective for the Delivery Year, as determined by the Office of the Interconnection in connection with preparation of the Regional Transmission Expansion Plan, less the minimum internal resources required for all FRR Entities in such Locational Deliverability Area.

  • First responder means an emergency medical care provider, a registered nurse staffing an authorized service program under Iowa Code section 147A.12, a physician assistant staffing an authorized service program under Iowa Code section 147A.13, a fire fighter, or a peace officer as defined in Iowa Code section 801.4 who is trained and authorized to administer an opioid antagonist.

  • Emergency Response Agency is a governmental entity authorized to respond to requests from the public to meet emergencies.

  • Designated crisis responder means a mental health

  • Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;

  • Solicitation Response means Contractor’s full and complete response (including any Attachments and addenda) to the Solicitation, which is incorporated by reference for all purposes in its entirety.

  • Medicaid Notification of Termination Requirements Any Contractor accessing payments for services under the Global Commitment to Health Waiver and Medicaid programs who terminates their practice will follow the Department of Vermont Health Access, Managed Care Organization enrollee notification requirements.

  • health and safety specification means a site, activity or project specific document prepared by the client pertaining to all health and safety requirements related to construction work;

  • Respond or “Response” means any action taken pursuant to Environmental Laws to correct, remove, remediate, cleanup, prevent, mitigate, monitor, evaluate, investigate or assess the Release of a Hazardous Substance.

  • Remedial response means a measure to stop and correct prohibited conduct, prevent prohibited conduct from recurring, and protect, support, and intervene on behalf of a student who is the target or victim of prohibited conduct.

  • Lowest Cost Response means the response required or allowed under Environmental Laws that addresses the condition present at the lowest cost (considered as a whole taking into consideration any material negative impact such response may have on the operations of the relevant assets and any potential material additional costs or liabilities that may likely arise a result of such response) as compared to any other response that is consistent with Environmental Laws.

  • Notice of Hearing means a notice containing the information set out in Schedule VIII;

  • Privacy Notice means Sage’s privacy notice posted on xxx.xxxx.xxx (or such other URL as Sage may notify to you) and which may be amended by Sage from time to time.

  • Offeror’s Notice means the notice described in Section 12.3.

  • Non-responsive means failure to furnish complete information in a given format and manner required as per the tender documents or non-submission of tender offer in given Forms / Pro forma or not following procedure mentioned in this tender or any of required details or documents is missing or not clear or not submitted in the prescribed format or non submission of tender fee on EMD.

  • Future Response Costs means all costs, including, but not limited to, direct and indirect costs, that the United States incurs in reviewing or developing deliverables submitted pursuant to this CD, in overseeing implementation of the Work, or otherwise implementing, overseeing, or enforcing this CD, including, but not limited to, payroll costs, contractor costs, travel costs, laboratory costs, the costs incurred pursuant to ¶ 11 (Emergencies and Releases), ¶ 12 (Community Involvement) (including the costs of any technical assistance grant under Section 117(e) of CERCLA, 42 U.S.C. § 9617(e)), ¶ 32 (Access to Financial Assurance), Section VII (Remedy Review), Section VIII (Property Requirements) (including the cost of attorney time and any monies paid to secure or enforce access or land, water, or other resource use restrictions and/or to secure, implement, monitor, maintain, or enforce Institutional Controls including the amount of just compensation), and Section XIV (Dispute Resolution), and all litigation costs. Future Response Costs shall also include all Interim Response Costs, [and] all Interest on those Past Response Costs SDs have agreed to pay under this CD that has accrued pursuant to 42 U.S.C. § 9607(a) during the period from [insert the date identified in the Past Response Costs definition] to the Effective Date [include the following text if ATSDR is currently conducting activities or anticipates doing so in the future: , and Agency for Toxic Substances and Disease Registry (ATSDR) costs regarding the Site].

  • health and safety file means a file, or other record containing the information in writing required by these Regulations "health and safety plan" means a site, activity or project specific documented plan in accordance with the client's health and safety specification;

  • Emergency medical responder or “EMR” means an individual who has successfully completed a course of study based on the United States Department of Transportation’s Emergency Medical Responder Instructional Guidelines (January 2009), has passed the psychomotor and cognitive examinations for the EMR, and is currently certified by the department as an EMR.

  • Potential to emit means the maximum capacity of a stationary source to emit a pollutant under its physical and operational design. Any physical or operational limitation on the capacity of the source to emit a pollutant, including air pollution control equipment and restrictions on hours of operation or on the type or amount of material combusted, stored, or processed, shall be treated as part of its design if the limitation or the effect it would have on emissions is federally enforceable. Secondary emissions do not count in determining the potential to emit of a stationary source.

  • Request for Information shall have the meaning set out in FOIA or the Environmental Information Regulations as relevant (where the meaning set out for the term “request” shall apply).