Time to Repair. (TTR) means the measurable time a trouble ticket is established at the MSP’s Network Operations Center (NOC) through any means until the MSP’s trouble ticket is changed to resolved status after site validation.
Time to Repair is defined as time taken to restore end-to-end Service during a Hard Outage based on trouble ticket time. Unavailable time starts when Customer opens a trouble ticket with Verizon Customer Support at 000-000-0000 and releases the Service for immediate testing. Unavailable time stops when the service is again available to the Customer. Priority 1 (PTY 1) outages resulting from any of the following are not subject to the TTR SLA: • Force majeure (as noted above); • Verizon Internet Network maintenance; • Customer-ordered third-party circuits; • Inappropriate Service configuration change(s) made by or through Customer at the Verizon Enterprise Center web-site; • Customer Premise Equipment including, but not limited to, Customer-provided PBX, black phones, SIP phones, firewalls, Router/modem and/or Analog/Ethernet Adapter; • Acts or omissions of Customer or its users, or any use or user of the Service that is authorized by or enabled through Customer but outside the scope of Customer's service; In addition, the TTR SLA does not cover "Customer Time," which is the time identified on the trouble ticket (if any) attributable to, or caused by, through no fault of Verizon, the following: (a) incorrect or incomplete contact information provided by Customer which prevents Verizon from completing the trouble diagnosis and service restoration; (b) Verizon being denied access to network components at the Customer location when access is required to complete trouble shooting, repair, diagnosis, or acceptance testing; (c) Customer's failure or refusal to release the circuit for testing; (d) Customer being unavailable when Verizon calls to close a trouble ticket or verify service restoration, (e) any other act or omission on the part of Customer; or (f) down time caused by the Local Exchange Carrier (LEC) local loop for periods where the LEC's maintenance support is not available. Credit Process To receive a credit, Customer must submit their request within 30 business days after the month in which the SLA standard was not met. Customer must access the online Verizon Business VoIP TTR Credit Request Form, and provide all required information (e.g., account number). Customer is responsible for tracking the time (on trouble tickets) that any unit of the
Time to Repair the time taken by BT to repair a fault;
Examples of Time to Repair in a sentence
Mean Time to Repair (MTTR) information may be found on the Website.
In the case where the resolution or workaround is determined by the State to be unacceptable the tracking of the "Time to Repair" will recommence at the time the State reports the unacceptability.
The contractor shall supply Mean Time Between Failure (MTBF) and Mean Time to Repair (MTTR) data (if available) to allow calculation of the serial reliability of the system supported by the products delivered and ensure its proper functioning.
Mean Time to Repair (“MTTR”) shall be the average time required to repair a Service and restore its availability and is stated in terms of equipment and cable outages.
Syringa Networks' Mean Time to Repair (“MTTR”) objective is a yearly average of four (4) hours per occurrence with no single occurrence lasting more than six (6) hours from the time a Trouble Ticket is opened.
More Definitions of Time to Repair
Time to Repair means the period of between Customer reporting a service issue and moment that the service issue has been resolved.
Time to Repair or “TTR” means, for the purposes of sub-Item 501.4, the period of time beginning when either C&W opens a Fault Log or Customer opens a Fault Log by calling the Customer Service Contact Centre Toll Free Number and ending when C&W closes the Fault Log with the Customer.
Time to Repair is defined as time taken to restore Service during an Outage based on Trouble Ticket time. Unavailable time starts when Customer opens a Trouble Ticket with Verizon Customer Support [in the U.S. at 0-000-000-0000 or as otherwise specified directly to Customer or via Verizon’s website; outside the U.S., at the telephone number specified directly to Customer or via Verizon’s website] and releases the Service for immediate testing. Unavailable time stops when the Service is again made available to Customer. Restore times will be based on amount of Outage time attributable to Verizon as recorded in the associated Trouble Ticket(s). The credit calculation shown in the table immediately below is based on the repair time for a given Outage as recorded in the Priority 1 Trouble Ticket. Incident Repair Time (equals Total Unavailable Time per affected Telephone number per month) Credit (calculated against Customer’s total per-minute Toll Free Transport Charges for the affected Toll Free numbers in the affected month)
Time to Repair means that portion of the time that EPR FireWorks system cannot be used because of error, defect, deficiency, failure, problem or non-conformance to functional specifications, starting from the response of EPR and ending with the turnover of the Deliverables to CUSTOMER in proper working order.
Time to Repair is defined as time taken to restore Service during an Outage based on Trouble Ticket time. Unavailable time starts when Customer opens a Trouble Ticket with Verizon Customer Support [(000) 000-0000] and releases the Service for immediate testing. Unavailable time stops when the Service is again made available to Customer. Restore times will be based on amount of Outage time attributable to Verizon as recorded in the associated Trouble Ticket(s). The credit calculation shown in the table immediately below is based on the repair time for a given Outage as recorded in the Priority 1 Trouble Ticket. Incident Repair Time (equals Total Unavailable Time per affected Telephone number per month) Credit(calculated against Customer’s total per-minute Toll Free Transport Charges for the affected Toll Free numbers in the affected month)
Time to Repair. The average labor time to repair ([**]) a monitor is [**].
Time to Repair means the time taken between opening a trouble ticket that qualified as Critical and resorting service for the affected customer.