Tiered Support definition

Tiered Support means the multiple-level Maintenance Services offered under these PLM Maintenance Terms.
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Tiered Support means the multiple-level Maintenance Services offered under these Mendix Maintenance Terms.
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Examples of Tiered Support in a sentence

  • Data includes the State Determined Performance Levels (SDPLs) and the State’s Program Quality Indicators along with finance reports and postsecondary Perkins data and narrative.Annual Tiered Support (Formerly TA Visit or Onsite Compliance Review)‌ TIERED SUPPORT REVIEW Beginning in 2021-22, DCTE will begin full implementation of a tiered support system to include annual desk audits of documentation submitted by the school district and a follow-up onsite visit if necessary.

  • The Vodafone tiered support services (the “ Tiered Support Services”) are made available to Customer by Vodafone in respect of certain Services.

  • Changes may include (but shall not be limited to) the addition or removal of communication channels indicated in a Service Request and/or changes to the country or location from which Tiered Support Services are delivered.

  • These Service Specific Terms set out the standards of support available in respect of the Services to which these Tiered Support Services apply.

  • The Lead Mental Health Counselor meets weekly with Tiered Support staff to review staff referrals and coordinate services.

  • Vodafone will seek to define, measure, report and review the performance levels of the Infrastructure Services and Tiered Support Services provided under these Tiered Support Service Specific Terms and provide and, so far reasonably practicable, monitor and improve Customer satisfaction with the quality of services delivered.

  • The Tiered Support Services are divided into six Tiered Support Service “families”, aligned to ITIL standards.

  • Within each Tiered Support Service “family” there are three tiers of support: Foundation, Enhanced and Premium.

  • Without prejudice to the General Terms, Vodafone may change the information contained in the Service Request Catalogue at its discretion, via a catalogue update, provided that the changes do not materially affect the nature of the Tiered Support Services delivered to Customer.

  • Customer shall nominate, and notify Vodafone of, one or more points of contact that shall be the primary management interface between Customer and Vodafone and who shall have the authority contractually to bind Customer for the purpose of enabling Vodafone to deliver the Tiered Support Services.

Related to Tiered Support

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Family support services means providing opportunities for

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Crew Support Costs means all expenses of a general nature which are not particularly referable to any individual vessel for the time being managed by the Managers and which are incurred by the Managers for the purpose of providing an efficient and economic management service and, without prejudice to the generality of the foregoing, shall include the cost of crew standby pay, training schemes for officers and ratings, cadet training schemes, sick pay, study pay, recruitment and interviews.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.