Third Level Support definition

Third Level Support means support in dealing with new, as yet undocumented issues for which solutions need to be found and b) advise First and/or Second level support staff and c) by definition, issues resolved by third level support become solutions for First and/or Second level support.

Third Level Support means problem solving at the engineering or source code level.

Third Level Support means: (i) confirming duplication of the problem and validating that it's a defect; (ii) fixing software bugs or generating workarounds.

Examples of Third Level Support in a sentence

• Findet auch der Second Level Support keine Lösung, wird der Third Level Support eingeschaltet, der zentral die schwierigsten Probleme zu lösen versucht.

• Second Level Support” means responding to and using commercially reasonable efforts to solve significant end user problems that cannot be resolved under First Level Support, such as recommending fixes and methods to restore operations to the User’s system and using commercially reasonable effort to reproduce the reported problem, finding viable workarounds and providing documentation regarding reproducibility to Third Level Support (if necessary).

• The email support services in the context of Third Level Support can be utilised Monday to Friday from 9:00 to 17:00 by well-trained employees of the licence holder (except for public holidays in North Rhine-Westphalia).

• He explained that it was mounted to a half-track that was often stationary in a hull-down posture, ready to throw serious amounts of lead into onrushing human wave attacks by the Chinese and North Koreans.

• However, in the current climate of funding cuts, it has been considered prudent to assume that this additional funding will not be available, therefore, this scheme and amount has been included within the 2010/11 bridges programme (Refer to Appendix C).

More Definitions of Third Level Support

Third Level Support means backup technical support to two representatives of Licensee’s Second Level Support team (the “Authorized Callers”). Palm will identity to Licensee its technical support personnel for the Palm Software (the “Designated Support Personnel”). The Authorized Callers and Designated Support Personnel will be the primary contacts between Palm’s and Licensee’s technical support and/or escalation centers. Licensee will provide a list of Authorized Callers including names, address, phone numbers, and Internet e-mail address. Palm will provide a similar list of Designated Support Personnel. These lists will be reviewed quarterly and updated as required.

Third Level Support means fixing or generating workarounds for Hardware and Software bugs and troubleshooting bugs that were not diagnosed during Second Level Support.

Third Level Support means a prompt response to Support Requests escalated by Second Level Support including providing a Fix acceptable to Mercury Interactive and the End User. Third Level Support is provided by designated qualified Licensor support engineers and includes answering complex setup or usage questions, additional information gathering and problem isolation, providing relief for both new and known complex problems and the provision of a fully documented and tested permanent Fix.

Third Level Support means the service provided to isolate a software problem at the software component level and to furnish a correction or circumvention of the software problem.

Third Level Support means the instance at MPDV responsible for following up problem cases and performing software analysis of log/trace files. As part of the Third Level Support, the MPDV Software Development department rectifies reconstructable software errors and creates updates and service packs.

Third Level Support means technical support provided by a person or group who has expertise in a specific field(s) that may include but is not limited to knowledge of the Product source code. Third Level Support will conduct detailed analysis until Incidents are resolved and report results to Second Level Support for communication with identified Customer contacts. Third Level Support typically does not handle daily incidents and is used solely as an escalation point.

Third Level Support means a combination of Instrument and assay experts who should be capable of resolving complaints that cannot be resolved by First Level Support or Second Level Support.