Third Level Support definition
Examples of Third Level Support in a sentence
Third Level Support shall include visits to customer sites for problems which cannot be resolved remotely.
The license fees paid to Riverstone will not be included in the calculation of "actual purchases" pursuant to Sections 3.4 and 3.5. Riverstone will not be obligated to provide service or support for any line cards manufactured by Tellabs, other than Third Level Support for the backplane ASICs and related software provided by Riverstone.
Tellabs shall cooperate with Riverstone in identification of "bug fixes" and work-arounds and the provision of Third Level Support.
In addition, Palm will provide Licensee with Third Level Support during the term of this Agreement.
Palm shall make Third Level Support available via telephone, FAX or e-mail solely to Licensee’s Authorized Callers during Palm’s normal business hours (8:00 a.m.-5:00 p.m. California time, Monday through Friday, excluding holidays).