Telephone Technical Support definition

Telephone Technical Support means a call by the Customer to the Company at the telephone number as advised by the Company, at the customers own cost, for resolution of technical problems related to support hardware and software solutions as defined by the Company;
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Telephone Technical Support if applicable, shall mean telephone assistance provided to LICENSEE’s system administrators and provided by UCF personnel at FSEC, on the topics of Software Product installation, Updates, patches, problems arising during the use of Software Product, System interfacing, and error reports. Updates: if applicable, shall mean a new version or portion of the Software Product that adds substantial new features and functionality to a prior version of the Software Product.
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Telephone Technical Support means the management, investigation, escalation and resolution of technical issues reported via telephone, fax, email or via the web and carried out as per the escalations procedures set forth in Schedule 8 hereto. This to be provided during Office Hours.
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Examples of Telephone Technical Support in a sentence

  • Telephone Technical Support: Available 24 hours per day, 7 days per week, excluding manufacturer holidays.

  • Stage 2 ends since the choice, previously unknown, has been made.

  • When Service from the Start Comprehensive is purchased separately from the equipment order, then Customer must complete a Service Request Form (SRF) for each faulty unit and label the package correctly with a pre-paid consignment label, contact the local Logistics Provider and arrange for the faulty unit to be collected and sent to Motorola for repair.3. Initiating Telephone Technical Support.

  • Telephone Technical Support - technical support provided by the supplier via phone call.

  • Customer agrees to follow any reasonable Telephone Technical Support guidelines as disseminated by JSI to Customer from time to time.

  • This license grants Licensee 90 days of Telephone Technical Support and 1 year of Email Technical Support for the Software and Documentation.

  • Telephone Technical Support will be provided at no charge during normal business hours, and software updates will be available at no charge at Secura Key’s sole discretion.

  • Service Offering Matrix 4 Figure 1 4 Section 2 – Service Details 5 Certified Maintenance Agreements 5 Standard Telephone Service 6 24 x 7 Coverage 6 Telephone Technical Support 6 Products Not Purchased from Monitor Dynamics 7 Software Enhancement Update Service 7 Software Maintenance Update Service.

  • In addition to unlimited seats of ArcGIS Desktop, the SLP come with a suite of Esri extensions, ArcGIS Server, access to the Esri Development Network (EDN), Telephone Technical Support, and Passes to the EsriEsri Site LicenseInternational User Conference and the Education User Conference.

  • Telephone Technical Support: Available 24 hours per day, 7 days per week, excluding manufacturerholidays.

Related to Telephone Technical Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Outbound telephone call means a telephone call initiated by a telemarketer to induce the purchase of goods or services or to solicit a charitable contribution.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Telephone Service means calls (including voice, voicemail and conference and data calls), supplementary services (including call forwarding and call transfer) and messaging and multi-media services (including short message services, enhanced media services and multi-media services);

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Telephone Toll Service is As Defined in the Act.

  • Air-to-ground radiotelephone service means a radio service, as that term is defined in 47 CFR 22.99, in which common carriers are authorized to offer and provide radio telecommunications service for hire to subscribers in aircraft.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Training means instruction or teaching designed to impart a specific skill, as opposed to general knowledge.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Classroom teacher means a teacher subject to annual performance evaluation review under the provisions of Education Law Section 3012-c.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Technical Services means all services that are necessary to carry out individual, scattered site activities including but not limited to: (1) conducting initial inspections, (2) work write-up or project specification development, (3) cost estimate preparation, (4) construction supervision associated with activities that do not require an architect or engineer, (5) lead hazard reduction or lead abatement need determination and oversight, (6) lead hazard reduction or abatement carrying costs, (7) temporary relocation coordination, (8) financing costs such as security agreement preparation and recording or filing fees, (9) processing of individual applications for assistance, (10) income eligibility determination and verification, (11) value determination (new construction) or after rehabilitation value determination (existing structures), and (12) project-specific environmental clearance processes.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Documentation means designs, reports, photographs, drawings, plans, specifications, computer software, surveys, calculations and other data, information and material collected, computed, drawn or produced, including computer print-outs.

  • Family support services means providing opportunities for

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Project Management Plan means the management plan that (i) sets out a high level workplan to describe the manner in which the Design-Builder will manage the Project, including to address related matters such as traffic management and communications, and (ii) is prepared by or for the Design-Builder and submitted to the Owner;

  • Hosting means the act of providing service and access to Client Content by the Internet.

  • Project Management The individuals appointed by each Party cf. clause 4.1 in the Agreement.