Target Service Level definition

Target Service Level means, in respect of each Performance Measure, the number or percentage intended to represent a reasonable level of performance for the activity which is the subject of the Performance Measure, as set out in:

Target Service Level means the target for service levels as specified in the SLA “Term” means the effective term of this Agreement.

Target Service Level means, in relation to any Service Measure or KPI, the level of service which the Contractor is required to achieve or exceed in relation to the performance of the Services and its other obligations under this Agreement, as set out in Appendix 1 of Schedule 2.2 (Performance Measures and Monitoring);

Examples of Target Service Level in a sentence

• For example, if hosting is unavailable for a total of 200 minutes in a 30-day month, then Production Uptime is [1-(200/43,200)*100%] = 99.5% Target Service Level: Production Uptime is greater than or equal to 99.95% Minor Default: Production Uptime is less than 99.95% but greater than or equal to 98% Major Default: Production Uptime is less than 98% Measurement Period: Measured on a monthly basis.

• Service Category Service Level Title / Objective Definition Data Capture Measurement Interval Reporting Period Hours of Support Target Service Level Minimum Service Level Service Level Dependency Penalty Data Accuracy Accuracy of the data digitized by the SI vendor when compared against the original records The ratio between the total no.

• Performance Criteria Service Level Target Service Level Credit Availability 99.9% In the event that Availability in a (production production environment falls environment below 99.9% in a calendar only) month period, the Service Level Credit Percentage is five percent (5%) (g) Support Services.

• Service Category Service Level Title / Objective Definition Data Capture Measurem ent Interval Reporti ng Period Hours of Suppo rt Target Service Level Minimum Service Level Service Level Dependenc y Increas ed Impact Severity Weight Supply, installation and Commission ing of hardware – SDC Supply, installation and Commission ing of hardware - SDC  The bidder is required to supply, install & commiss ion the hardwar e at SDC Sign-off by the State- level representati ve.

• Service Level Objectives Functionality Target Service Level Objective Committed Target eHBox Consultation - getFullMessage < 4 sec 90,0%.

More Definitions of Target Service Level

Target Service Level means the expected performance range, within which no Service Level Default is assessed, and no Service Level Credit is granted.

Target Service Level means a Service Level which, as of the effective date of the applicable Service Appendix, is a Service Level for which the Parties have some knowledge on which to base an estimate, but are difficult to ascertain with sufficient certainty and, therefore, represent good faith estimates of what such level should be for the corresponding Service or are Service Levels which require time for OneNeck to understand and manage prior to becoming Absolute Service Levels which immediately render Service Credits if not met.

Target Service Level means a Service Level metric that is mutually established after a [***]* period of evaluation per Section 4.2 of Schedule B of the applicable Service Agreement.

Target Service Level means the desired or targeted level of performance for the initial Response Time for a particular Service Category.

Target Service Level means as set out in Schedule D and G.

Target Service Level means, in relation to any Service Measure or KPI, the level of service which the Contractor is required to achieve or exceed in relation to the performance of the Services and its other obligations under this Agreement, ;"Taxation" or "Tax"means any form of taxation, duty, impost, levy, tariff of any nature whatsoever (including, without limitation, statutory, governmental, state, federal, provincial, local, government or municipal charges, duties, imposts, contributions, levies, withholdings or liabilities wherever chargeable and whether of the UK or any other jurisdiction) including:(a) (whether or not any such taxation, duty, impost, levy or tariff arises) in respect of actual, deemed, gross or net income, profit, gain, value, receipt, payment, sale, use, occupation, franchise, value added property or right;(b) national insurance contributions in the UK (and corresponding obligations elsewhere);(c) any withholding amount subject to PAYE or other amount of or in respect of any of the foregoing payable by virtue of any Tax statute; and(d) any penalty, charge, surcharge, fine, charges or costs or interest payable in connection with any such taxation, duty, impost, levy or tariff;"Temporary Cover"has the meaning given in Clause 41.12.1;"Term"means the period commencing on the Effective Date and ending on:(a) the expiry of the Initial Term;(b) if the DCC elects to extend the Term in accordance with Clause 5.2, the expiry of the relevant Extension Period; or(c) if applicable, the earlier termination of this Agreement; "Termination Assistance Notice"has the meaning given in paragraph 2.1 of Part F of Schedule 8.5 (Exit);"Termination Assistance Period"means the period during which the Contractor shall provide the Termination Assistance Services (as specified in a Termination Assistance Notice from the DCC), as further described in paragraph 2.2 of Part F of Schedule8.5 (Exit) and as may be extended in accordance with paragraph 2.3 of Part F of Schedule 8.5 (Exit);

Target Service Level means the expected performance range, within which no Service Level Default is assessed, and no Service Level Credit is granted. Measurement periods are monthly, in arrears, with Service Level Defaults and Service Level Credits being calculated monthly. Any Service Level Credits shall be credited to the Customer annually in arrears, as applicable. The SLA’s set forth in this Exhibit shall be Customer’s sole and exclusive remedy related to the SLA default and such Service Level Credits are in lieu of other available remedies such as damages for breach of contract.