System downtime subject to the SLA, means accumulated time during which the System is not available to the Company’s users or customers due to in-scope system or infrastructure failure and measured from the time the Company and/or its customers log a call with the selected bidder help desk of the failure or the failure is known to the selected bidder from the availability measurement tools to the time when the System is returned to proper operation. Any denial of service to the Company users and Company customers would also account as “System downtime”
System downtime subject to the SLA, means accumulated time during which the System is not available to the ITPO‟s users or customers due to in-scope application failure, and measured from the time ITPO, vendors log a call with the bidder manpower support of the failure or the failure is known to the bidder from the availability measurement tools to the time when the System is returned to proper operation.
System downtime means accumulated time during which the System is totally inoperable within the Scheduled Operation Time.
Examples of System downtime in a sentence
System Downtime resulting from Unscheduled Maintenance will be included in the calculation of Availability.
Dell will handle personal information that Customer may disclose, or that Dell may access, in connection with the performance of the Services in accordance with Dell’s privacy policy, available at xxxx://xxx.xxxx.xxx/privacy Loss of Data & System Downtime.
Scheduled System Downtime o Scheduled downtime will be conducted outside prime business hours.
Service Credits: Credits (or any other form of discount) to be applied to the applicable Service fees for Contractor’s failure to timely resolve an Incident, or correct a Deficiency, including System Downtime.
Loss of Data & System Downtime: Customer understands and agrees that the Services, including installation or repair of components to any system, may cause data or software programs in your environment to be damaged, destroyed or lost, whether it is a direct result or indirect result of any work performed on any systems within the environment during or after the Services are completed.
More Definitions of System downtime
System downtime means the accumulated time during which the System is not performing in accordance with the Standard of Performance due to product failure measured from the time the Supplier is informed by phone of the product failure to the time when the System is returned to proper operation.
System downtime means the accumulated time during which the System is not operating in accordance with the Requirements Specification except for occasions where the failure is due to factors for which the Contractor is not responsible.
System downtime subject to the SLA means accumulated time during which the system is totally inoperable due to in-scope system or infrastructure failure, and measured from the time Bank and/or its System Integrator log a call with Vendor help desk for the failure or the failure is known to Vendor from the availability measurement tools to the time when the system is returned to proper operation.
System downtime means any interruption of access to the Hosting Web Site as measured by the System Availability Monitoring Mechanism. System Downtime specifically excludes (i) any Scheduled Downtime; (ii) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR or its subcontractors, licensors or agents; (iii) erroneous System monitoring, in which NCR establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (iv) an Extreme Service Interruption Event; or (v) any System Downtime caused by Customer.
System downtime means any interruption of access to the Hosting Web Site as measured by the System Availability Monitoring Mechanism. System Downtime specifically excludes (i) any Scheduled Downtime; (ii) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR or its subcontractors or agents; (iii) erroneous System monitoring, in which NCR establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (iv) an Extreme Service Interruption Event; or (v) any System Downtime caused by Customer.
System downtime subject to the SLA, means accumulated time during which the System is inoperable either totally or partially due to failure of system or infrastructure in scope of the SI. This shall be measured as per the metrics provided in the SLA. The downtime would be measured from the time the NCVET and/or its end-users log a call with the System Integrator’s helpdesk regarding a failure they notice or the failure is known to the SI from availability measurement tools. The downtime for SLA purpose would be considered until such time the System is returned to proper and complete operation.
System downtime means the period of time during the Operating Hours of the System where the System is not operating in accordance with the Requirement Specifications except for occasions where the failure is due to factors for which JTC is responsible or which are not due to the System supplied by the Contractor and shall not include the downtime after the Operating Hours.