System Availability means, with respect to any particular calendar month, the ratio obtained by subtracting Unscheduled Downtime during such month from the Total Monthly Time, and thereafter dividing the difference so obtained by the Total Monthly Time. Represented algebraically, System Availability for any particular calendar month is determined as follows:
System Availability means the average percentage of total time during which the production version of the Service is available to Customer during a calendar month, excluding (i) any maintenance windows (including any maintenance windows defined in a supplement to this Agreement); (ii) delays due to conditions beyond the reasonable control of SAP; (iii) delays caused by systems outside of the Service, including, but not limited to, Customer’s network, equipment and systems; (iv) micro outages (meaning an inaccessibility that lasts less than fifteen (15) minutes, provided that there are no more than three (3) micro outages within a calendar month); and (v) inaccessibility due to Customer’s requests or where Customer approved the same in advance.
System Availability. SLA” means a 99.7% System Availability Percentage during each Month for the production version of the Cloud Service.
Examples of System Availability in a sentence
Function Service Level Access to electronic documents (System Availability) 24x7x365 up-time availability at 98.0% or greater availability per month not including scheduled maintenance (“System Availability”).
Fee Credits: % System Available Monthly Average % Credit to Per Performance Less Than Account Fees 99% 0.04% 98% 0.16% 97% 0.36% 96% 0.64% 95% 1.00% Termination: If the System Availability is less than 95% for two consecutive months, the Fund shall have the right to terminate this Agreement, upon the notice provided under the caption "General" in this Appendix D.
In the event that Minimum System Availability Targets are not met during the Reporting Period, the NAVITAIRE Account Manager shall initiate corrective action during the subsequent Reporting Period.
Customer may notify NAVITAIRE, in writing, of the failure to meet Minimum System Availability Targets.
Customer may notify NAVITAIRE, in writing, of the failure to meet the Minimum System Availability Target.
More Definitions of System Availability
System Availability for each System is calculated as follows: 各「システム」に関する「システムの可用性」は、以下のとおり計算される。 System Availability Percentage = ( ℎ ℎ − ) ∗ 100 ℎ ℎ システムの可用性の割合 = 月内総分数 − ダウンタイム ( 月内総分数 ) ∗ 100 Service Level サービスレベル Service Credit2 サービスクレジット 2 PRD: 99.5%1 System Availability PRD： 99.51 のシステムの可用性NON-PRD: 95.0% System Availability 非 PRD： 95.0 のシステムの可用性 Server Provisioning: 99.5% System Availability サーバープロビジョニング：99.5 のシステム可用性 HEC Subscription, Private Cloud Edition Services and EX Services:3 「HEC サブスクリプション」、「Private Cloud Edition サービス」及び 「EX サービス」：3 2% of Monthly Service Fees for each 1% below the SA SLA SA SLA を下回った 1 ごとに月額サービス料金の 2 HEC Cloud Start and HEC BYOL:4 HEC Cloud Start 及び HEC BYOL：4 2% of Monthly Service Fees for each 0.1% below the SA SLA SA SLA を下回った 0.1 ごとに月額サービス料金の 2 Server Provisioning (IaaS Basic): サーバープロビジョニング (IaaS Basic)： €1,500 per Month in aggregate for any and all instances below the SA SLA SA SLA を下回ったすべてのインスタンスにつき、累計で 1 カ月あたり 1,500 ユーロ 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 1 顧客が購入し、「注文書」に明記されている場合は、PRD に対する 99.7 の「システムの可用性」又は 99.9 の「システムの可用性」が適用される。 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 2 下記第 5 条に定める「サービスクレジット」の月額最高金額を条件とする。 3Also applies to S/4HANA CPO and S/4HANA CPE 3S/4HANA CPO 及び S/4HANA CPE にも適用される。 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. 4HEC Cloud Start は旧称 HEC Project、HEC BYOL は旧称 HEC Production。
System Availability means the percentage of total time during which the Service is available to Customer, excluding Scheduled Maintenance Window and Emergency Maintenance.
System Availability for each System is calculated as follows: System Availability Percentage = ( ℎ ℎ − ) ∗ 100 Service Level Service Credit2 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability Server Provisioning: 99.5% System Availability HEC Subscription, Private Cloud Edition Services and EX Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 3Also applies to S/4HANA CPO and S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. Excluded Downtime Total Minutes in the Month attributable to: i. Scheduled Downtime ii. Agreed Downtime iii. Emergency Downtime iv. Downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples below this table) v. Downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system Scheduled Downtime Scheduled at a mutually agreed time, as listed in the Order Form or as described in the Supplement. The following examples include but are not limited to what is beyond SAP’s reasonable control:
System Availability means the number of minutes in a year that the key components of the SaaS Services are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from
System Availability for each System is calculated as follows: 每個系統的「系統可用性」係按下列方式計算： System Availability Percentage = ( 𝑇𝑜𝑡𝑎𝑙 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑀𝑜𝑛𝑡ℎ − 𝐷𝑜𝑤𝑛𝑡𝑖𝑚𝑒 ) ∗ 100 𝑇𝑜𝑡𝑎𝑙 𝑀𝑖𝑛𝑢𝑡𝑒𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑀𝑜𝑛𝑡ℎ 系統可用性百分比 = ( 月總分鐘數 − 停機時間 月總分鐘數 ) ∗ 100 Service Level 服務層級 Service Credit2 服務扣抵 2 PRD: 99.5%1 System Availability PRD：99.5%1 系統可用性 NON-PRD: 95.0% System Availability 非 PRD：95.0 % 系統可用性 Server Provisioning: 99.5% System Availability 伺服器佈建：99.5% 系統可用性 HEC Subscription, Private Cloud Edition Services and EX Services:3 HEC 訂閱 (私用雲端版) 服務和 EX 服務：3 2% of Monthly Service Fees for each 1% below the SA SLA 每低於 SA SLA 達 1%，即扣抵 2% 的月服務費 HEC Cloud Start and HEC BYOL:4 HEC Cloud Start 和 HEC BYOL：4 2% of Monthly Service Fees for 每低於 SA SLA 達 0.1% each 0.1% below the SA SLA 即抵扣 2% 的月服務費 Server Provisioning (IaaS Basic): 伺服器佈建 (IaaS Basic)： €1,500 per Month in aggregate for any and all instances below the SA SLA SA SLA 下之任何及所有執行個體，每月共為 1,500 歐元 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form.
System Availability. SLA” shall be defined as the minimum System Availability of the Productsup Platform during each calendar month for production versions and calculated in accordance to formula defined under System Availability.
System Availability for each System is calculated as follows: «Доступность системы» для каждой Системы рассчитывается следующим образом System Availability Percentage = ( 𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇 𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑇𝑇𝑀𝑀𝑀𝑀 𝑀𝑀𝑀𝑀 𝑇𝑇ℎ𝑀𝑀 𝑀𝑀𝑇𝑇𝑀𝑀𝑇𝑇ℎ − 𝐷𝐷𝑇𝑇𝐷𝐷𝑀𝑀𝑇𝑇𝑀𝑀𝐷𝐷𝑀𝑀 ) ∗ 100 𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇 𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑇𝑇𝑀𝑀𝑀𝑀 𝑀𝑀𝑀𝑀 𝑇𝑇ℎ𝑀𝑀 𝑀𝑀𝑇𝑇𝑀𝑀𝑇𝑇ℎ Процент доступности системы = Итоговое количество минут в месяц – Простой ( Итоговое количество минут в месяц ) ∗ 100 Service Level Service Credit2 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability Server Provisioning: 99.5% System Availability HEC Subscription, Private Cloud Edition Services and EX Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA Уровень обслуживания Кредит за обслуживание2 Продуктивные: 99,5%1 Доступности системы Непродуктивные: 95,0% Доступности системы Предоставление серверов: 99,5% Доступности системы Подписка на HEC, Услуги выпуска для частного облака и Услуги EX:3 2% Ежемесячной стоимости услуг за каждый 1% меньше Соглашения об уровне обслуживания по Доступности системы HEC Cloud Start и HEC BYOL:4 2% Ежемесячной стоимости услуг за каждый 0,1 % меньше Соглашения об уровне обслуживания по Доступности системы Предоставление серверов (IaaS Basic): 1500 евро в Месяц в совокупности за все случаи меньше Соглашения об уровне обслуживания по Доступности системы 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 199,7% Доступности системы или 99,9% Доступности системы для Продуктивной вычислительной среды применяется в том случае, если приобретено Заказчиком и указано в Договоре. 2С учетом максимальных ежемесячных сумм Кредита за обслуживание, указанных в пункте 5 ниже. 3Also applies to S/4HANA CPO and S/4HANA CPE 3Также относится к S/4HANA CPO и S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. 4Услуга HEC Cloud Start ранее называлась HEC Project; услуга HEC BYOL ранее называлась HEC Production. Excluded Downtime Total Minutes in the Month attributable to: i. Scheduled Downtime ii. Agreed Downtime iii. Emergency Downtime iv...