Supported Hours definition

Supported Hours means between the hours of 9:00am to 17:30pm Monday to Friday excluding all UK bank and public holidays;
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Supported Hours means times during which the Services are provided as set out in the Service Description (Schedule 2).
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Supported Hours means times during which the Services are provided as set out in this Schedule.“Support Services”means the maintenance, break fix support Services as set out in this Agreement.“WLR Closure Programme”means the removal of any Copper based Services and/or ISDN based Services from Maintel’s deliverables, such removal is expected to occur on a transitional basis, as soon as reasonably possible; pursuant to paragraphs 3.1 and 3.2 of this schedule.
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Examples of Supported Hours in a sentence

  • Supported Hours (Standard Default): 09.00 to 17.30 UK time Monday to Friday (excl.

  • Table 2 - Incident Resolution Targets (during Supported Hours) Impact Code Resolution Within Escalate After Min Tolerance Max Tolerance CRITICAL - JPA- Configured Oracle HRMS 60 minutes 15 minutes 100% 100% CRITICAL 4 hours 30 minutes 100% 100% MAJOR 8 hours 1 hour 95% Remaining 5% within 48 hours.

  • Each Incident logged by the IT Service Desk will be allocated an Impact Code (see Table 1) and will be managed to resolution using the parameters in Table 2 (which apply during Supported Hours).


More Definitions of Supported Hours

Supported Hours means times during which the Services are provided as set out in the Schedule 2. “Survey/Site Survey” means a survey, audit or assessment carried out by Maintel, at Maintel’s sole discretion, to determine the readiness for Service of any relevant Site, cloud and/or infrastructure (including Customer Equipment).
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Supported Hours means times during which the Services are provided as set out in this Schedule.“Support Services”means the maintenance, break fix support Services as set out in this Agreement.“Technical Support Team”means the second level technical support team of Maintel contacted via the Customer Support Team to deal with queries raised via the Maintel Help Desk, as more particularly described in this Schedule.
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Supported Hours shall have the meaning set out in clause 3.1(b).
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Related to Supported Hours

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • permitted hours means the periods specified for each parking place during which waiting by vehicles of a specific class is permitted as specified on the Plans;

  • Ordinary Hours means 38 hours per week within the spread of hours which may be averaged over a 12 month period.

  • Operating Hours means the hours listed in an early learning program parent handbook when the program is open and providing care and services to children.

  • Base Hours means the hours of work for which a staff member receives compensation. Base hours shall include overtime hours for which a staff member is paid additional or overtime compensation, and hours for which a staff member receives workers’ compensation benefits. Base hours shall also include hours a staff member would have worked except for having been in military service. Base hours do not include hours for when a staff member receives other types of compensation, such as administrative, personal leave, vacation, or sick leave.

  • Core Hours means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays;

  • Off-Peak Hours means those hours which are not On-Peak Hours.

  • Hours means clock hours.

  • Service Hours means the amount of time (measured in hours or fractions thereof) a Unit is Delivering Energy or Ancillary Services pursuant to a Dispatch Notice.

  • After Hours means any time that falls outside the Parties’ normal Business Hours;

  • Clock hours means the actual number of hours or time a participant spends attending the instructional portion of a training designed to develop or enhance early care and education or school–age care competencies.

  • office hours means the period beginning at 10:00 a.m. of a day and ending at 4:30 p.m. of the same day.

  • Barrier Observation Date means each of the Barrier Observation Dates as specified in § 1 of the Product and Underlying Data. If a Barrier Observation Date is not a Calculation Date for one or more Basket Components, the immediately following day, which is a Calculation Date shall be the respective Barrier Observation Date for all Basket Components.

  • SOFR Observation Shift Days means the number of U.S. Government Securities Business Days as specified in the applicable Pricing Supplement; and

  • Training hour means at least 50 minutes of actual learning, including, but not limited to, time devoted to lecture, learning activities, small group activities, demonstrations, evaluations, and hands-on experience.

  • Working Hours means 9.30 a.m. to 5.30 p.m. in the relevant location on a Business Day.

  • Trading Hours means the hours of trading as set forth on the Trading Platform for a particular Underlying Asset.

  • Approved Training means training undertaken in a traineeship and shall involve formal instruction, both theoretical and practical, and supervised practice in accordance with a traineeship scheme approved by the relevant state training authority or NETTFORCE. The training will be accredited and lead to qualifications as set out in subclause 5(e).

  • Observation Shift Days means the number of London Banking Days specified in the relevant Final Terms; and

  • On-Peak Hours means Hour Ending (“HE”) 0800 through HE 2300 EPT, Monday through Friday, excluding Saturday, Sunday and PJM holidays.