Support Issue definition

Support Issue. “means a question or issue within the scope of the Support Services Agreement submitted by you using your Private Support Portal requiring a response from NXP. 1.11. “Support Services” means those services more specifically outlined in section 2.
Sample 1Sample 2
Support Issue. If the Customer believes that there is a Fault with the Covered Software then the Customer (by acting through the Customer’s Support Representative or any other individuals authorised by the Customer) shall notify the Company by telephone, customer portal or e- mail using the Company’s nominated support phone numbers or email address(es) of the defect, error or non-compliance ("Support Issue") in question and provide the Company with a documented example of such Support Issue. Critical Priority Incidents must be logged by telephone. "Support Period" the total period during which the Company shall provide the Support and Maintenance Services as set out in the Order Form, which shall be for a minimum period of one Year. "Third Party License" any license relating to Third Party Software;
Sample 1
Support Issue means a question or issue within the scope of the Support Services Agreement submitted by you using your Private Support Portal requiring a response from NXP.
Sample 1

Examples of Support Issue in a sentence

  • N PROBLEM CLASSIFICATION Support tickets are placed into three general categories as follows: • Support Issue - a question about standard Agiloft functionality that does not involve changes to the core Software Product, although it may involve changes to the configuration made by the administrator using their browser.


More Definitions of Support Issue

Support Issue shall have the meaning assigned to it in paragraph 3.2 (a) of the Service Terms;
Sample 1
Support Issue means a failure of the Planet Product(s) to conform to the Documentation.
Sample 1
Support Issue means any error or defect in the Software at the Location which causes it not to perform in accordance with the functionality set out in the Documentation.
Sample 1
Support Issue will mean a single, isolated item or question relating to the Business Partner Product. As used herein. if Business Partner is required to respond to or to issue a response, Business Partner will both contact the Customer, whether by telephone or email and also take internal steps to address the Support Issue. ​
Sample 1

Related to Support Issue

  • Right Issue means an offer of shares open for a period fixed by the directors to holders of shares of the Company or any class thereof on the register on a fixed record date in proportion to their then holdings of such shares or class thereof (subject to such exclusions or other arrangements as the directors may deem necessary or expedient in relation to fractional entitlements or having regard to any restrictions or obligations under the laws of any relevant jurisdiction or the requirements of any recognized regulatory body or any stock exchange).”

  • Ballot issue means a question that has been approved to be placed before the voters or is otherwise required by law to be placed before the voters. “Ballot issue” does not include the nomination or election of a candidate.

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

  • ICAV means an Irish collective asset-management vehicle registered pursuant to the Act. References to “the ICAV” shall be to the ICAV to which this Instrument relates.

  • the Scottish Infected Blood Support Scheme means the scheme of that name administered by the Common Services Agency (constituted under section 10 of the National Health Service (Scotland) Act 1978(b));

  • Procurement item means a supply, a service, Custom Deliverable, construction, or technology that Contractor is required to deliver to the Eligible User under this Contract.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Child support order means a support order for a child, including a child who has attained the age of majority under the law of the issuing state or foreign country.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Transaction Confirmation means a document, similar to the form of Exhibit A, setting forth the terms of a transaction formed pursuant to Section 1 for a particular Delivery Period.

  • CDSL means Central Depository Services (India) Ltd.

  • First Issue Date means the date on which the Issuer issues a Series of Covered Bonds for the first time pursuant to the Programme;