Support Case means a support Incident in the SAP environment based on a failure or functional impairment of the Software as stipulated in Article 9 of the PartnerEdge General Terms & Conditions VAR. As soon as either PARTNER's or SAP's support organization is informed of such Incident, an Incident becomes a Support Case.
Support Case means a request from Customer for assistance which Customer may submit to LogRhythm via the telephone, LogRhythm’s Customer web portal or via email to LogRhythm’s Support Services.
Support Case means a documented request for Support Services that is registered with Qlik Support in accordance with this Policy and assigned a case number.
Examples of Support Case in a sentence
Mental Health Services Medication Support Case Management Note: PAYMENT FOR ANY OF THE ABOVE SERVICES IS CONTINGENT UPON MEDI-CAL ELIGIBILITY AND PROVIDER ELIGIBILITY FOR PARTICIPATION IN THE MEDI-CAL PROGRAM.
Support Procedures A Support Case can be logged by any one of the Authorised Customer Support Contacts.
Support Entitlement Included Support Case Management Yes On-Line Customer Support Portal Yes Access to Latest Hot Fixes and Feature Upgrades Yes Support Business Hours (US Central Time) Minor & Major: 7am-7pm; Mon – Fri excluding holidays Critical: 24x7x365 Yes Support Response Time as set forth below Yes Priority Shipping Appliance Replacement* Yes * Not available / applicable for Lumeta Software Support Priority Rating Definitions.
More Definitions of Support Case
Support Case means an inquiry or incident reported by the Customer, through its Helpdesk Support, to Customer Care via the designated Customer Care portal.
Support Case means a single, reproducible issue or problem with the operation of the Software. Examples of Support Cases include, without limitation, Errors and problems encountered as a result of improper installation, configuration or operation of the Software.
Support Case means an inquiry or incident reported by the Customer, through its helpdesk, to RingCentral’s Customer Care department, by placing a telephone call as outlined at xxxx://xxxxxxx.xxxxxxxxxxx.xxx/RCContactSupp.
Support Case means a request for support by a Client in connection with the MPDV Software that is the subject matter of the Contract. The customary market terms incident, issue, call, support call, request, problem and service request are used equivalently. Each support case is recorded in the internal MPDV Support database and identified by a unique call number.
Support Case means a reproducible issue or reproducible problem with the Software as identified in Section 3.1. “Support Services” means the technical support services for the Software as described within this Policy. “Support Contact” means the contact(s) designated by Licensee to work directly with Sparta’s support staff.
Support Case. : A Support Case means a support request being priority 1 – CRITICAL, 2 – HIGH, 3 – MEDIUM or 4 – LOW:
Support Case means a request issued by a Designated Contact containing the following information (as applicable) that must be supplied to NICE prior to NICE’s performance of Maintenance Services: (a) company name; (b) site name; (c) country; (d) requester’s full name; (e) phone number; (f) mobile number; (g) alternate contact information (if any); (h) VPN access information; (i) email address;