Standard Support Service definition

Standard Support Service means the standard level of support provided by O2 for the Box Service at no additional charge to Customer.
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Standard Support Service means the support service more particularly described in Schedule 2, which is to be provided by the Supplier to the Customer under clause 4.1 and clause 4.2.
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Standard Support Service the support service to be provided by us to you as part of the Service pursuant to the terms of this agreement and subject to the terms of the Call-Off Contract;
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Examples of Standard Support Service in a sentence

  • Unless the Parties have otherwise agreed in writing and signed by both Parties, such Support Services shall be provided according to the SSH Standard Support Service Terms and Conditions, which can be found online at xxxx://xxx.xxx.xxx/legal/terms.

  • The table below sets forth the Response Time Target for (a) any Service Disruptions that have been reported by Customer to Leaseweb in accordance with clause 2.1 above, and (b) any request for Standard Support Service, Advanced Support Service or Remote Hands Service to be performed in accordance with clause2.1 above.

  • No element of technical diagnosis, analysis or advice is provided under the Standard Support Service.

  • Standard Support Service means the on site remote hands support service which is available to perform the tasks detailed in Schedule 1.

  • The table below sets forth the Response Time Target for (a) any Service Disruptions that have been reported by Customer to Leaseweb in accordance with Section 2.1 above, and (b) any request for Standard Support Service, Advanced Support Service or Remote Hands Service to be performed in accordance with Section2.1 above.

  • On termination of this agreement for any reason, your right to use the Supported Software and Hosted Software shall cease automatically along with our provision of Standard Support Service and any Hosting Service.

  • In the event of any fault arising which is not covered as part of the Standard Support Service, we shall, at your request, provide you with a proposal or quotation for the work required to be carried out in connection with such fault.

  • Unless the Parties have otherwise agreed in writing and signed by both Parties, such Support Services shall be pro- vided according to the SSH Standard Support Service Terms and Conditions, which can be found online at xxxx://xxx.xxx.xxx/legal/terms.

  • The Standard Support Service does not include any on-site Services.Standard Support Hours: the hours specified from time to time on the Supplier’s website.Supported Software: has the meaning set out in Clause 2.1.Technical Support Service: the Supplier’s support staff fulfilling the functions described in Clause 4.

  • This agreement (governs your acquisition, use and licensing of the Supported Software and Hosted Software referred to the Contract Information together with the corresponding Standard Support Service and Hosting Service.


More Definitions of Standard Support Service

Standard Support Service means the standard level of support provided by Box for the Box Service at no additional charge to Customer and as specified under Section 4(a).
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Standard Support Service as defined in paragraph 1 below.
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Standard Support Service means the support service more particularly described in the Specification and clause 3 which is to be provided by the Supplier to the Customer pursuant to this agreement;
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Related to Standard Support Service

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Standard Service means Facilities which meet good economic electric industry practice including safety, reliability and operating criteria and standards consistent with the particular characteristics of service as determined by FortisAlberta acting reasonably;

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • Basic generation service provider or "provider" means a

  • Family support services means providing opportunities for

  • Basic generation service or "BGS" means electric generation

  • flight information service means a service provided for the purpose of giving advice and information useful for the safe and efficient conduct of flights;

  • Switched Access Service means an offering of facilities for the purpose of the origination or termination of traffic from or to Exchange Service customer in a given area pursuant to a Switched Access tariff. Switched Access Services include: Feature Group A, Feature Group B, Feature Group D, 800 Series, and 900 access. Switched Access does not include traffic exchanged between LECs for purpose of local exchange interconnection.

  • Standard Services means the standard Services referred to in Schedule 1 (Services) of this Framework Agreement;

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • payment initiation service means a service to initiate a payment order at the request of the payment service user with respect to a payment account held at another payment service provider;

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • Generation Service means the sale of electricity, including ancillary services such as the provision of reserves, to a Customer by a Competitive Supplier.

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.