Standard Support means the Standard support level of Support and Maintenance as set out in Section 3.
Standard Support means the provision of technical support for issues related to the performance of the WSP Software and reported by CUSTOMER or its End Users through a web based ticket system with a response provided on weekdays between 08:00h and 18:00h CET. Standard Support may require the execution by CUSTOMER of a an Order. If WSP, at its sole discretion, determines that an issue is solely caused by a malfunction of the XXX Xxxxxxxx, XXX will resolve the issue free of charge. In all other situations, WSP’s or (if appropriate) Partner’s assistance in remediating the issues identified will be charged to CUSTOMER subject to CUSTOMER’s execution of a separate Order.
Standard Support means the Standard support level of Maintenance and Support as set out in Section 3.
Examples of Standard Support in a sentence
Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level.
We offer four (4) levels of Technical Support Services – Standard Support, Extended Support, Premier Support and Elite Support – each of which is provided by us in accordance with and described in the Technical Support Policy.
Unless the Parties have otherwise agreed in writing and signed by both Parties, such Support Services shall be provided according to the SSH Standard Support Service Terms and Conditions, which can be found online at xxxx://xxx.xxx.xxx/legal/terms.
For the Engage software solution, Vocera offers Premier Support but not Standard Support.
The support technician will work on the issue during Standard Support Hours.
More Definitions of Standard Support
Standard Support means calls from any priority level which are supported from Monday to Friday during the normal business hours for Customer’s closest support center as set out above.
Standard Support means the provision of technical support for issues related to the performance of the WSP Software and reported by CUSTOMER or its End Users through a web based ticket system with a response provided on weekdays between 08:00h and 18:00h CET. Standard Support may require the execution by CUSTOMER of a Module and/or Order. If WSP, at its sole discretion, determines that an issue is solely caused by a malfunction of the XXX Xxxxxxxx, XXX will resolve the issue free of charge. In all other situations, WSP’s or (if appropriate) Partner’s assistance in remediating the issues identified will be charged to CUSTOMER subject to CUSTOMER’s execution of a separate Module and/or Order.
Standard Support means the support level as set out in Section 2. “Gold Support” means the support level as set out in Section 3.
Standard Support is Oracle’s standard Support Services described herein, which is included in a current subscription to the Cloud Service.
Standard Support means Maintenance Services are delivered during standard French business hours. The level of support selected by Licensee is defined in the Purchase Order. If selected, Standard Support shall apply to all the Units of Software used by End User.
Standard Support means technical support assistance provided by Motive via telephone, electronic mail, fax, or postal mail to the Technical Support Contact during normal business hours concerning the installation and use of the then current release of a Licensed Product(s) and the Previous Sequential Release.
Standard Support means explanation and guidance solely in relation to Client’s use of the Software such as producing questionnaires and reports, including basic questionnaire layouts, respondent handling, basic skip logics and pre-code masks, basic template preparation, use of standard validations, error code interpretations, and other authoring-related topics. Standard Support is available during Standard Support Hours (as defined in Article 4 below) by e-mail to xxxxxxx@xxxxxxxxx.xxx or an alternative e-mail address as informed by Forsta.