SLA Exclusions definition

SLA Exclusions mean unavailability, suspension or termination of the Included Services, or any other performance issues affecting the Included Services: (i) caused by factors outside of our reasonable control, including any force majeure event; (ii) that result from any actions or inactions of you or any Third Party; (iii) that result from your equipment, software or other technology and/or Third Party equipment, software or other technology (other than Third Party equipment within our direct control); (iv) that result from any planned maintenance, for which we will use commercially reasonable efforts to notify you at least one day in advance by posting a notice on your Account or sending a message to the email address associated with your Account or (v) arising from our suspension or termination of the Included Services in accordance with the MindSphere Agreement. F SUPPORT
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SLA Exclusions mean unavailability, suspension or termination of the Services, or any other performance issues affecting the Services: (i) caused by factors outside of our reasonable control, including any force majeure event;
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SLA Exclusions means any of the following cases, which will not considered within the definition and/or calculation of Service Availability: (i) Scheduled Downtime; (ii) Surecomp’s suspension of Customer’s rights to use the Order pursuant to the terms of the MSA; (iii) Customer's and/or third party's system, software, network, infrastructure or hardware; (iv) Third Party Application; (v) Customer's failure
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Examples of SLA Exclusions in a sentence

  • Subject to the SLA Exclusions, if we do not meet the Service Commitment, you will be eligible to receive a Service Credit.

  • Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any Temporal SLA Exclusions (“Temporal SLA Exclusions”) as set forth below.

  • The calculation of the number of Server Outages will not include outages that arise directly or indirectly as a result of any of the SLA Exclusions (as defined below).

  • If, due to causes within its reasonable control, Elsevier is unable to provide the Subscriber with access to the service for a period exceeding two (2) consecutive days or five (5) days total within a contract year, and this is not due to SLA Exclusions (as defined herein), then Elsevier will refund to the Subscriber the amount of the Pure Portal Fees calculated by dividing the number of days of downtime by 365 and multiplied by the amount of the Pure Portal Fees for the then current year.

  • We will use commercially reasonable efforts to make the Services available to you up to 24 hours per day and 7 days a week excluding downtime resulting directly or indirectly from any SLA Exclusions.

  • If the reported issue is caused by one of the SLA Exclusions and/or is not a Sisense Cloud Unavailability issue, the issues will be addressed in accordance with the Software Support Terms.

  • SLA Exclusions This SLA and any applicable service levels will not be applied to any performance or availability issues mentioned below: • That result from a termination due to misuses or other behaviours that violate this SLA.

  • The NOC is staffed 24x7x365 days a year, subject to the Scheduled Emergency and Portal Maintenance and SLA Exclusions and Stipulations section that prevent staffing or uptime of the NOC.

  • If we do not meet this Availability Commitment, and subject to SLA Exclusions described in section 1.5 below, you will be eligible to receive Service Credits as defined in section 1.3 below.

  • Subject to the Scheduled Maintenance and SLA Exclusions, if PromoRepublic does not meet the Service Commitment, Customer will be eligible to Service Credit.


More Definitions of SLA Exclusions

SLA Exclusions means the Service Commitment does not apply to any unavailability, suspension or termination of ARM Services:
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SLA Exclusions means (i) factors outside Supplier’s reasonable control including Events of Force Majeure, problems with Connectivity Infrastructure or Customer Infrastructure, and issues caused by actions of inactions of Customer.
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SLA Exclusions means any Unavailability:
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SLA Exclusions means Vendor liability for the service levels set forth in this SLA shall exclude the following:
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SLA Exclusions shall have the meaning ascribed to such term in Section 3 hereof.
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Related to SLA Exclusions

  • Exclusions means that certain things are deliberately not covered in a particular policy type

  • Permanent exclusion means the student is banned forever from attending a public school in the State of Ohio. (See Policy 5610.01)

  • Exclusion means any denial of public school privileges to a student for disciplinary purposes.

  • Category 4 Data is data that is confidential and requires special handling due to statutes or regulations that require especially strict protection of the data and from which especially serious consequences may arise in the event of any compromise of such data. Data classified as Category 4 includes but is not limited to data protected by: the Health Insurance Portability and Accountability Act (HIPAA), Pub. L. 104-191 as amended by the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), 45 CFR Parts 160 and 164; the Family Educational Rights and Privacy Act (FERPA), 20 U.S.C. §1232g; 34 CFR Part 99; Internal Revenue Service Publication 1075 (xxxxx://xxx.xxx.xxx/pub/irs-pdf/p1075.pdf); Substance Abuse and Mental Health Services Administration regulations on Confidentiality of Alcohol and Drug Abuse Patient Records, 42 CFR Part 2; and/or Criminal Justice Information Services, 28 CFR Part 20.

  • Category 3 means those affected lands and support facilities if those lands supported operations which were not completed or substantially completed prior to July 1, 1973 (the effective date of the Wyoming Environmental Quality Act) and any affected lands or support facilities taken out of use on or after July 1, 1973 and before May 25, 1975 (the effective date of the Division’s 1975 Rules and Regulations).

  • Particulate matter emissions (PM) means the mass of any particulate material from the vehicle exhaust quantified according to the dilution, sampling and measurement methods as specified in this UN GTR.

  • Zero tolerance means that the school will not tolerate the possession of any weapon by any person. The term “weapon” is defined as any object or substance which by its design, threatened use, or use could cause bodily injury or property damage, including any object which could reasonably be mistaken for a weapon. The division director and dean of student life shall use their discretion when interpreting the use and intent of such articles at school.

  • Sexual excitement means the condition of human male or female genitals when in a state of sexual stimulation or arousal.

  • PM10 emissions means PM10 emitted to the ambient air as measured by an applicable reference method, or an equivalent or alternate method, specified in 40 CFR Part 51, Appendix M as of December 8, 1984, or by a test method specified in these regulations or any supplement thereto.

  • Areas susceptible to mass movement means those areas of influence, characterized as having an active or substantial possibility of mass movement, where the movement of earth material at, beneath, or adjacent to the landfill unit, because of natural or human-induced events, results in the downslope transport of soil and rock material by means of gravitational influence. Areas of mass movement include landslides, avalanches, debris slides and flows, soil fluction, block sliding, and rock falls.

  • Predictive emissions monitoring system or "PEMS" means all of the equipment necessary to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, O2 or CO2 concentrations), and calculate and record the mass emissions rate (for example, pounds per hour) on a continuous basis.

  • Tolerance means a state of adaptation in which exposure to a drug induces changes that result in a diminution of one or more of the drug’s effects over time.

  • Domestic content procurement preference ’ means all iron and steel used in the project are produced in the United States; the manufactured products used in the project are produced in the United States; or the construction materials used in the project are produced in the United States.

  • Baseline actual emissions means the rate of emissions, in tons per year, of a regulated NSR pollutant, as determined in accordance with paragraphs (i) through (iv) of this definition.

  • Category 2 Training: This category includes services related to training state employees to understand and apply Agile concepts and tools.

  • Reference evapotranspiration or “ETo” means a standard measurement of environmental parameters which affect the water use of plants. ETo is given expressed in inches per day, month, or year as represented in Appendix C of these Guidelines, and is an estimate of the evapotranspiration of a large field of four to seven-inch tall, cool-season grass that is well watered. Reference evapotranspiration is used as the basis of determining the Maximum Applied Water Allowances.

  • acid attack victims means a person disfigured due to violent assaults by throwing of acid or similar corrosive substance.

  • Categories in this Schedule is to a Category or Categories of the Table).