Severity One definition

Severity One means Customer’s production server or other mission critical system(s) are down and no workaround is immediately available and (i) all or a substantial portion of Customer’s mission critical data is at a significant risk of loss or corruption; (ii) Customer has had a substantial loss of service; or (iii) Customer’s business operations have been severely disrupted.

Severity One means an incident or failure with the Lucidity Infrastructure that directly interrupts the production workflow of the business. A business's functionality is severely hampered or prevented, or a situation has arisen that requires immediate attention to prevent loss or damage to the business. There is no workaround available and immediate action is required.

Severity One means Customer’s production server or other mission critical system(s) are down and no workaround is immediately available, and: (i) all or a substantial portion of Customer’s mission critical data is at a significant risk of loss or corruption; or (ii) Customer has had a substantial loss of service; or (iii) Customer’s business operations have been severely disrupted.

Examples of Severity One in a sentence

• So long as Palm is using reasonable commercial efforts to recreate reported errors and resolve or reduce Severity One and Severity Two problems in accordance with the action plan provided, Palm’s inability to resolve such problems within the timeframes stated herein or the action plan shall not be deemed a material breach of Section 6.1 or any other provision of the Agreement.

• So long as PalmSource is using best commercial efforts to resolve Severity One problems and reasonable commercial efforts for Severity Two and Severity Three problems in accordance with the action plan provided, PalmSource’s inability to resolve such problems within the timeframes stated herein or the action plan shall not be deemed a material breach of Section 8.3 or any other provision of the Agreement.

• BUSINESS CONTINUITY DDA Failure prior to BAI Transmission: Allstate Bank IT will open a problem ticket with Fidelity at a level of "Severity One".

• PalmSource shall have no obligation to provide more than [**] total aggregate hours of support and training services (as described in Exhibit E (Development and Training Services) and Exhibit F (Post Development Support) of this Agreement) for problems that are not classified as Severity One and/or Severity Two (as defined on Exhibit F (Post Development Support)) per Contract Year for the Omega Browser.

• Tickets are worked by iPass based upon severity prioritization, with Severity One being the highest priority, followed by Severity Two and Severity Three.

More Definitions of Severity One

Severity One means an error that renders the Software inoperative or causes catastrophic failure in a production environment.

Severity One means Licensee’s use of the Software is completely down, with no immediately available workaround. The Software will not start, or is non--functional in all respects and is negatively affecting or impairing the remote 3rd--party provisioning of virtual instances. Severity One support requires Licensee to have dedicated resources available to work on the issue on an ongoing basis during Licensee’s contractual hours.

Severity One. Support is defined as support required to address a fatal program error in the Palm Software which has a critical business impact and precludes significant useful work from being done or, significantly precludes developer and/or end-user operations. "Severity Two" Support is defined as support required to address a program error in the Palm Software which has a significant business impact where important features are unavailable with no acceptable workaround and development operations are seriously impaired. "Severity Three" Support is defined as support required to address a program error in the Palm Software with some business impact, such as important features unavailable but a workaround is available or less significant features are unavailable with no reasonable workaround.

Severity One means: · iPass Hosted Authentication Infrastructure is down or other problems that prevent all users of Authorized Devices from connecting. · Issues regarding Hosted User Services and Hosted User Management.

Severity One means a system-wide failure. The service or software, in a supported configuration, has complete loss of service or resources for which no workaround exists, and the Client’s work cannot reasonably continue. Service cannot reasonably continue until the system is restored and delivery is totally stopped.

Severity One means an Incident in Contact Center Access that affects Customer’s ability to complete calls or where calls can be completed but the quality has degraded to the level that renders Contact Center Access unusable in several countries and affecting multiple Users.

Severity One. Means an outage whereby the Customer experiences loss of Service at a Site that cannot be circumvented.