Severity Level 1 is an emergency condition which makes the use or continued use of any one or more functions impossible. The condition requires an immediate solution that is not already available.
Severity Level 1. (critical) shall mean virus outbreak, which affects Customer’s business continuity by interruptions in the Product’s normal functioning and which causes the Product(s) or Operating System(s) to crash, or which causes data loss, provided that there is no Workaround available.
Severity Level 1. (critical) shall mean a critical Product problem, which affects Customer’s business continuity by interruptions in the Product’s normal functioning and which causes the Product(s)
Examples of Severity Level 1 in a sentence
If Customer has purchased Telephone Support, Customer may submit a Support Case request with Severity Level 1 or 2 by phone.
More Definitions of Severity Level 1
Severity Level 1 means a Qualifying Incident that cannot be circumvented and that constitutes a complete loss of the Compute Managed Service.
Severity Level 1. (critical) shall mean a critical Product problem, which affects Customer’s business continuitybyinterruptionsinthe Product’s normal functioning andwhichcausesthe Product(s)
Severity Level 1. (critical) shall mean virus outbreak, which affects Customer’s business continuity by interruptionsinthe Product’s normal functioning andwhichcausesthe Product(s) or Operating System(s) to crash, orwhichcauses dataloss, providedthat thereis no Workaround available.
Severity Level 1 means that the County’s Property Records Management System is down and unable to function.
Severity Level 1 means any Error causing the Services not to operate and has a critical impact on Customer's business operations.
Severity Level 1 means any Problem that, in Rockware’s reasonable discretion, based upon Customer’s description of the resulting impact on Customer’s business operations, constitutes either (i) total Rockware Platform inoperability, or (b) a safety hazard or risk of security breach with respect to Customer Data.
Severity Level 1 means the production use of the solution has stopped, or application performance has been so severely impacted that work cannot reasonably continue. Examples of Severity Level 1 include: